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Your computer is infected!


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#1 lorr

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Posted 12 October 2008 - 07:37 PM

Hi
I'm getting this message on my taskbar:
"Your computer is infected! Windows has detected spyware infection! It is recommended to use special antispyware tools to pervent data loss. Windows will now download and install the most up-to-date antispyware for you. Click here to protect your computer from Spyware!"

A red ball with a white X is located on my taskbar beside the time. Every minute or so the message from above pops up.
I'm not sure how to remove it. I tried using the Antivirus Scan and Antispyware Scan from Sympatico but still can't remove it. Do you have any suggestions?
Thanks
Lorrie

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#2 Budapest

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Posted 12 October 2008 - 07:43 PM

Hello lorr and :thumbsup: to Bleeping Computer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 lorr

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Posted 12 October 2008 - 09:09 PM

Hi Budapest,

Thanks for your help! This is the information that I got from the notepad:

Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 3

12/10/2008 10:01:48 PM
mbam-log-2008-10-12 (22-01-48).txt

Scan type: Quick Scan
Objects scanned: 47744
Time elapsed: 8 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 5
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{621483C7-EF15-1660-0E71-00BE5E159BBC} (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{85e0b171-04fa-11d1-b7da-00a0c90348d7} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\typelib (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Golden Palace Casino PT (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\comapp (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\brastk (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hlpmondb (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\srvaplset (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\unqk5zfkup (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\lxgaheb\comapp.dll (Trojan.FakeAlert.H) -> Delete on reboot.
C:\WINDOWS\system32\brastk.exe (Trojan.FakeAlert.H) -> Delete on reboot.
C:\WINDOWS\system32\sngvufkh.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yhelmjwl.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\uzcrejwr\enwtibgf.exe (Trojan.FakeAlert.H) -> Delete on reboot.
C:\WINDOWS\FVProtect.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\userconfig9x.dll (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\winsystem.exe (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\bdn.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\mssecu.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bdn.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\thun.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\thun32.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\beep.sys (Fake.Beep.Sys) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dllcache\beep.sys (Fake.Beep.Sys) -> Quarantined and deleted successfully.
C:\Documents and Settings\staples003\delself.bat (Malware.Trace) -> Quarantined and deleted successfully.


Is there anything else I need to do?

Lorrie

#4 Budapest

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Posted 12 October 2008 - 09:33 PM

Reboot your computer and now run the full scan. Post a new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 lorr

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Posted 13 October 2008 - 12:16 AM

Hi Budapest

Thank you for your help! That annoying icon with message is gone. Here is the latest Notepad Note after I did the fullscan:

warebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 3

13/10/2008 1:06:27 AM
mbam-log-2008-10-13 (01-06-27).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|)
Objects scanned: 116534
Time elapsed: 57 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 13 October 2008 - 12:18 AM

I saw your log, but you posted in into the wrong thread. Never mind.

Merged log mentioned above to the proper thread. ~ OB

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Edited by Orange Blossom, 13 October 2008 - 12:36 AM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 lorr

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Posted 13 October 2008 - 12:43 AM

Thanks again Budapest!

Lorrie

#8 eveblade

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Posted 18 January 2010 - 09:28 PM

OK the above posts i have the same issues...i am on a vista system that contains mbam already on it...i try to launch mbam and it will not allow me to run it...and i doubt i can run it in safe mode either...any thoughts or ideas that would allow me to remove this? anytime i try to do anything on the pc it says file/item/doc is infected and it wont even allow me to connect to the 'net to download an antivirus or other items...HELP!!!




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