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Unable to open my Virus Scanners, and the Red X Circle


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#1 pirajacinto

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Posted 12 October 2008 - 06:52 PM

I was recently checking some of my old websites and one of them ended up shutting down my computer instantly and when I opened it back up, I find myself having the "Your Computer Is Infected!" problem (the one with the red circle and an X in the middle). I had this problem before, and had the programs to remove it (I assume), but when I went to my virus scanners suddenly none of them are working!

I need help! I tried to make a HijackThis! log but that's not working too...what is wrong with my computer?

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#2 Budapest

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Posted 12 October 2008 - 06:55 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 pirajacinto

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Posted 12 October 2008 - 11:24 PM

Thank you very much for the reply and thank you for the help. But it looks like I was able to fix my problem right after I posted this message. Turns out, all I needed to do was a system restore, and my programs were fixed up.

However, I still followed what you told me to do just because I am worried that the files themselfs are still in my computer. But my virus scanner problem has been fixed up.






Malwarebytes' Anti-Malware 1.28
Database version: 1261
Windows 5.1.2600 Service Pack 2

2008-10-12 20:56:50
mbam-log-2008-10-12 (20-56-50).txt

Scan type: Quick Scan
Objects scanned: 59168
Time elapsed: 42 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 21

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\karna.dat (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\karna.dat (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kavo0.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kavo1.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kavo.exe (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ckvo.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ckvo0.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ckvo1.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\promote.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\rundll16.exe (Fake.Dropped.Malware) -> Delete on reboot.
C:\WINDOWS\system32\tavo0.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tavo.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\revo.exe (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\revo1.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vcmgcd32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\inf\ultra.PNF (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\brastk.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\npqss.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\oqtss.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\logo1_.exe (Worm.Viking) -> Delete on reboot.
C:\Documents and Settings\HP_Administrator\services.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 pirajacinto

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Posted 12 October 2008 - 11:34 PM

Sorry to say, but it looks like things has gotten worse. After the restart, I ended up getting two errors, and the "Media Center Receiver Service has cnountered a problem and needs to close." message is popping up each time I close it. When I came here to say it, another error with WMI too.

#5 Budapest

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Posted 13 October 2008 - 12:02 AM

Your log shows a Rootkit infection. Some of these can be very nasty and your online passwords may have been compromised.

Run the Full Scan with Malwarebytes and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 pirajacinto

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Posted 16 October 2008 - 11:27 AM

It toke over more than a day to do scanning, but here's the results:

Malwarebytes' Anti-Malware 1.28
Database version: 1268
Windows 5.1.2600 Service Pack 2

2008-10-16 09:25:36
mbam-log-2008-10-16 (09-25-36).txt

Scan type: Full Scan (C:\|D:\|O:\|)
Objects scanned: 978355
Time elapsed: 33 hour(s), 36 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\kavo0.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kavo1.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kavo.exe (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\rundll16.exe (Fake.Dropped.Malware) -> Delete on reboot.
C:\WINDOWS\system32\tavo0.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tavo.exe (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\revo.exe (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\revo0.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\revo1.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vcmgcd32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\logo1_.exe (Worm.Viking) -> Delete on reboot.

#7 Budapest

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Posted 16 October 2008 - 03:48 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 pirajacinto

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Posted 20 October 2008 - 08:00 AM

SUPERAntiSpyware Scan Log
Generated 10/20/2008 at 02:47 AM

Application Version : 3.6.1000

Core Rules Database Version : 3602
Trace Rules Database Version: 1588

Scan type : Complete Scan
Total Scan Time : 14:05:57

Memory items scanned : 172
Memory threats detected : 0
Registry items scanned : 7630
Registry threats detected : 5
File items scanned : 786056
File threats detected : 14

Unclassified.Unknown Origin
HKLM\Software\Classes\CLSID\{C5F43BEF-CE2F-46D8-AFE6-A647BACD1F09}
HKCR\CLSID\{C5F43BEF-CE2F-46D8-AFE6-A647BACD1F09}
HKCR\CLSID\{C5F43BEF-CE2F-46D8-AFE6-A647BACD1F09}\InprocServer32
HKCR\CLSID\{C5F43BEF-CE2F-46D8-AFE6-A647BACD1F09}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\BITKV1.DLL
HKCR\CLSID\{C5F43BEF-CE2F-46D8-AFE6-A647BACD1F09}

Adware.k8l
C:\PROGRAM FILES\MSN\FSODYVART.HTML

Adware.Vundo Variant/Rel
C:\WINDOWS\SYSTEM32\AYBEG.INI
C:\WINDOWS\SYSTEM32\HGJLM.TMP
C:\WINDOWS\SYSTEM32\IHKMP.INI
C:\WINDOWS\SYSTEM32\KJJLM.INI
C:\WINDOWS\SYSTEM32\MPQSS.INI
C:\WINDOWS\SYSTEM32\NNNMP.INI
C:\WINDOWS\SYSTEM32\ORQSS.INI
C:\WINDOWS\SYSTEM32\QPQSS.INI
C:\WINDOWS\SYSTEM32\TTTSS.INI
C:\WINDOWS\SYSTEM32\YBEEG.INI
C:\WINDOWS\SYSTEM32\YYADD.INI
C:\WINDOWS\SYSTEM32\YYCDD.INI



Should I do this again? it seems like it didn't get what was needed. (It toke over 2 days...)

#9 Budapest

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Posted 20 October 2008 - 03:47 PM

Please download F-Secure Blacklight (fsbl.exe) and save to your C:\ drive.
  • Open a command window by going to Start > Run and typing: cmd
  • Copy/paste or type the following in the command window: C:\fsbl.exe /expert
  • Hit "Enter" to start the program and then close the cmd box.
  • Accept the user agreement and click "Next".
  • Click "Scan".
  • After the scan is complete, click "Next", then "Exit".
  • BlackLight will create a log in C:\ drive named "fsbl-xxxxxxx.log" (the xxxxxxx will be the date and time of the scan).
  • The log will have a list of all items found. Do not choose to rename any yet!
    I want to see the log first because legitimate items can also be present...like "wbemtest.exe" and "tcptest.exe.
  • Exit Blacklight and post the contents of the log in your next reply.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 pirajacinto

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Posted 20 October 2008 - 07:31 PM

I'm sorry, but the link doesn't work.

#11 Budapest

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Posted 20 October 2008 - 07:34 PM

It seems to work for me.

Try running a scan with Sophos Anti-Rootkit instead.

http://www.sophos.com/products/free-tools/...ti-rootkit.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 pirajacinto

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Posted 21 October 2008 - 12:01 AM

I was able to get it on my computer after awhile, so here it is:

10/20/08 20:42:03 [Info]: BlackLight Engine 2.2.1092 initialized
10/20/08 20:42:03 [Info]: OS: 5.1 build 2600 (Service Pack 2)
10/20/08 20:42:03 [Note]: 7019 4
10/20/08 20:42:03 [Note]: 7005 0
10/20/08 20:42:09 [Note]: 7006 0
10/20/08 20:42:09 [Note]: 7022 0
10/20/08 20:42:09 [Note]: 7011 2636
10/20/08 20:42:09 [Note]: 7035 0
10/20/08 20:42:10 [Note]: 7026 0
10/20/08 20:42:10 [Note]: 7026 0
10/20/08 20:42:10 [Note]: FSRAW library version 1.7.1024
10/20/08 22:00:22 [Note]: 7007 0

#13 Budapest

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Posted 21 October 2008 - 12:05 AM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 pirajacinto

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Posted 21 October 2008 - 12:06 AM

It's running much better, but eariler today when I tried to open my computer it never got pass the log on screen. It kind of just frozed as it was loading my desktop. But other than that, everything else is fine now!

#15 Budapest

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Posted 21 October 2008 - 12:10 AM

Try this scan to see if anything else is hiding:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/

After it's finished update and run a Quick Scan with Malwarebytes.

Post both logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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