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Problems with CPU Usage


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#1 Dr. Cox

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Posted 12 October 2008 - 05:57 PM

Hi, apologies for another thread on these forums but i've been redirected back here after trips to the malware and HiJackThis sections.

My other threads to begin with incase anything is needed from them:

Initial thread here.
Then in Infected Area.
Last one in HiJackThis Logs

Seems i have a clean bill of health when it comes to viruses and malware but i'm still having bother with my CPU usage.

Couple of screengrabs from task manager to sum it up:

CPU Usage ----- Processes running

From a glance at those you'd think it was Firefox that was the problem but it's not. Got rid of that and used IE but the same happened with that replacing Firefox in using all the CPU available. Same with Opera. Even not using a browser at all and something like Winamp, Media player etc it's always the same - CPU going through the roof with one of them taking up the majority.


As the threads above show i initially thought it was malware etc but that doesn't seem to be the case. Last time i was here i had an icon transformation pack installed that i didn't know of. Was helped to get rid of that in the HJT this forum but didn't fix this problem.

Don't have a massive system or anything but i used to be able to run a browser with another couple of programs running fine but now it struggles with 1.

Was looking to upgrade my memory soon but i think if something's up with the computer i'm aswell sorting this first before trying to install new memory?

Thanks for any help forthcoming.

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#2 garmanma

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Posted 12 October 2008 - 07:24 PM

If you uninstalled Firefox, why is it still showing in Task Manager?
Process Explorer is a little more thorough than Task Manager. Maybe it will show something
http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Edited by garmanma, 12 October 2008 - 07:30 PM.

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#3 Dr. Cox

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Posted 12 October 2008 - 07:37 PM

If you uninstalled Firefox, why is it still showing in Task Manager?
Process Explorer is a little more thorough than Task Manager. Maybe it will show something
http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx


I put it back on as it's my preferred browser and using the others didn't change anything.

Thanks for that, opened it up and it seems to give similar readings, any idea on how best to utilise the program?

#4 Zllio

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Posted 13 October 2008 - 01:11 PM

Hi Dr. Cox,
I haven't read your previous threads yet, but just for starters, I recently had an svchost file that was eating up all my cpu. Around the same time I had trouble with IE6. When I downloaded and installed IE7, the svchost problem went away and so did the cpu problem. Also, are you running any of the security suites like Szmantec or Kaspersky? These are resource hogs. I had high hopes that AVG8.0 would get round this problem, but it didn't. The standalone security programs continue to offer better performance. Another question, is the cpu useage constant or is it at bootup? If you open your Task Manager by clicking on Ctrl-Alt-Del, what program is eating up the cpu? Can you identify it? Are you sure that it's your cpu? Additionally, you may have something like dump logs or other logs being produced which are running constantly in the background. When you had your computer cleared for malware in the other threads, did they have you run CCleaner and get rid of all your log files, temp files, cookies, etc.? Other things which cause poor performance may include a flaw in the harddrisk which can be checked using the Error Checking feature if you have XP. To get to this, left click on Start then left-click again on My Computer. In the Window that opens up, right click on the C drive and select Properties and then the Tools tab. Under Error Checking click on the Check Now button. This will check your harddrive for errors.
Zllio

#5 Dr. Cox

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Posted 15 October 2008 - 10:00 AM

Thanks for the reply, not had time to to try what you suggested yet. Mainly because my computer is messed up in other ways now. I think it's cursed!

Started yesterday where it automatically shuts down or restarts with no error message. Happens constantly - sometimes straight after startup or maybe 20 minutes.

I've disabled the 'automatic restart' feature in my computer properties to search for information on it but i take it i shouldn't be using this computer much for fear of it doing more damage?

#6 garmanma

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Posted 15 October 2008 - 10:27 AM

If it just blacks out and shuts off without any error messages, it's probably overheating. Take the side off and make sure the fans are spinning and are not full of dust/lint. Especially the heatsink on the CPU
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#7 dc3

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Posted 15 October 2008 - 10:28 AM

By disabling the automatic restart you should now be getting an error message when the computer would normally restart.

Have you looked inside the case to see if you have a buildup of dust? Overheating can cause this to happen.

Look in the Event Viewer and see what errors are showing up at the time that this is happening. Each error will have its own date and time shown.

Start> right click on My Computer> Manage> Event Viewer.

On the right side of the page you will see the options Applications, Security, and Systems, double click on Systems. There are eight columns on this page, the three that you will want are Type, Date, Time, and Event.

The errors will appear in the Type column, they are red dots with a white X inside of them.

Warnings will appear as a yellow trinangle with an exclamation mark inside.

When you see an error, double click on it and see what the description is.

Please post the error code/s found in the Event column and the descriptions back in this topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Mr President

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Posted 15 October 2008 - 10:46 AM

I had a similar problem (100% cpu usage) with my Dell Inspiron 9400 laptop. I read all the forum threads about this problem (which there are many) and none of them fixed the problem. Finally Dell support gave this fix, which worked. I downloaded a new bios flash and it fixed it right away.

The funny thing is, the problem started after I inadvertently put the laptop on a soft surface, blocking the fan and it overheated. Now anytime it overheats I get 100% cpu usage. Also it seems like it overheats more easily, but that may just be my fertile imagination. Anyway, when it does overheat, I just flash the bios again and all is well. Now I am just extra careful that my laptop has ventilation and I use a cooling platform when I can.

I have never seen this fix for 100% cpu usage ever, so give it try. I hope it helps.

PS I also was chasing scvchost as the problem because it appeared to be the cause when looking in the task mgr. Don't know the why of that, just that it is fixed.

Edited by Mr President, 15 October 2008 - 10:50 AM.


#9 Mr President

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Posted 15 October 2008 - 10:57 AM

If it just blacks out and shuts off without any error messages, it's probably overheating. Take the side off and make sure the fans are spinning and are not full of dust/lint. Especially the heatsink on the CPU


When I was having a similar problem I thought that overheating was my problem, but I suspect now that the overheating was a symptom resulting from the cpu running at 100%. Maybe the problem started with overheating, but if the cpu is at 100% constantly I think it will overheat no matter what.

Not that checking that the fan works and is not dusted up isn't good practice too.

#10 Dr. Cox

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Posted 15 October 2008 - 11:16 AM

Thanks again for the replies, going to pull it all out in a minute and see if there's dust etc

The funny thing is, when it came back on the cpu load seems to be way back down to fairly normal, still peaking at 100% but nowhere near as often and not constant, instead it looks like i've got major errors elsewhere!

Some of the errors showing in the log viewer are:


[quote]Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 15/10/2008
Time: 00:54:53
User: NT AUTHORITY\SYSTEM
Computer: KEV-2DCC96EB375
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{DCBCA92E-7DBE-4EDA-8B7B-3AAEA4DD412B}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18). This security permission can be modified using the Component Services administrative tool.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/quote]

[quote]Event Type: Error
Event Source: ati2mtag
Event Category: CRT
Event ID: 45062
Date: 15/10/2008
Time: 00:54:38
User: N/A
Computer: KEV-2DCC96EB375
Description:
CRT invalid display type
Data:
0000: 00 00 00 00 01 00 5a 00 ......Z.
0008: 2c 00 00 00 06 b0 00 c0 ,.....
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........[/quote]

[quote]Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 15/10/2008
Time: 00:55:45
User: N/A
Computer: KEV-2DCC96EB375
Description:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/quote]

[quote]Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 15/10/2008
Time: 00:55:45
User: N/A
Computer: KEV-2DCC96EB375
Description:
The HID Input Service service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/quote]

[quote]Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 15/10/2008
Time: 12:51:21
User: N/A
Computer: KEV-2DCC96EB375
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 42 cc 84 00 00 00 00 .B̄....
0028: 63 07 00 00 00 00 00 00 c.......
0030: ff ff ff ff 02 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 80 03 20 00 . ... .
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 10 54 c4 30 5b c0 89 ..T0[
0058: 00 00 00 00 70 ae c6 89 ....pƉ
0060: 02 00 00 00 21 66 42 00 ....!fB.
0068: 2a 00 00 42 66 21 00 00 *..Bf!..
0070: 06 00 00 00 00 00 00 00 ........
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........[/quote]

[quote]Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 15/10/2008
Time: 13:25:57
User: N/A
Computer: KEV-2DCC96EB375
Description:
The driver detected a controller error on \Device\Harddisk0\D.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 68 00 01 00 b6 00 ..h....
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 62 cf 84 00 00 00 00 .bτ....
0028: ed 08 00 00 00 00 00 00 .......
0030: ff ff ff ff 02 00 00 00 ....
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 80 03 20 00 . ... .
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 30 3c ca e8 4b 38 8a .0<K8
0058: 00 00 00 00 10 b8 26 8a .....&
0060: 02 00 00 00 b1 67 42 00 ....gB.
0068: 2a 00 00 42 67 b1 00 00 *..Bg..
0070: 06 00 00 00 00 00 00 00 ........
0078: f0 00 04 00 00 00 00 0b .......
0080: 00 00 00 00 08 03 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........[/quote]

[quote]Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 5
Date: 15/10/2008
Time: 13:25:59
User: N/A
Computer: KEV-2DCC96EB375
Description:
A parity error was detected on \Device\Ide\IdePort0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 50 00 01 00 a4 00 ..P....
0008: 00 00 00 00 05 00 04 c0 .......
0010: 03 00 00 80 00 00 00 00 .......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 06 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
0038: 40 00 00 8f 02 00 00 00 @......
0040: 00 20 0a 12 80 03 20 00 . ... .
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 a0 3c ca e8 4b 38 8a .<K8
0058: 00 00 00 00 10 b8 26 8a .....&
0060: 02 00 00 00 31 6b 42 00 ....1kB.
0068: 2a 00 00 42 6b 31 00 00 *..Bk1..
0070: 06 00 00 00 00 00 00 00 ........[/quote]

[quote]Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 15/10/2008
Time: 13:26:54
User: N/A
Computer: KEV-2DCC96EB375
Description:
The Parallel port driver service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/quote]

[quote]Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 15/10/2008
Time: 13:26:54
User: N/A
Computer: KEV-2DCC96EB375
Description:
The HID Input Service service terminated with the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/quote]

[quote]Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 15/10/2008
Time: 13:38:52
User: NT AUTHORITY\SYSTEM
Computer: KEV-2DCC96EB375
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{DCBCA92E-7DBE-4EDA-8B7B-3AAEA4DD412B}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18). This security permission can be modified using the Component Services administrative tool.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/quote]

[quote]Event Type: Warning
Event Source: BTHUSB
Event Category: None
Event ID: 3
Date: 15/10/2008
Time: 13:38:32
User: N/A
Computer: KEV-2DCC96EB375
Description:
A command sent to the radio has timed out; the radio did not respond.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 08 00 01 00 56 00 ......V.
0008: 00 00 00 00 03 00 05 80 .......
0010: 03 0c 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 03 0c 00 00 00 00 00 00 ........[/quote]

No error messages or nothing new since it last shut down a few hours ago though.

#11 Zllio

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Posted 19 October 2008 - 10:47 AM

How's your computer now?

#12 garmanma

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Posted 19 October 2008 - 01:41 PM

Have you recently reformatted your computer or added a new hard drive? Did you install all of the drivers
Mark
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#13 Dr. Cox

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Posted 24 October 2008 - 04:10 PM

Have you recently reformatted your computer or added a new hard drive? Did you install all of the drivers

No to both.

Apologies for lack of updates but i haven't been able to use the computer at all. Restarts less than a minute after starting up so can't seem to try anything.

I'm looking to buy a new computer now (any good deals?) but i don't know i'm going to manage to backup stuff from the old computer if i ccan't get on for more than a minute. :thumbsup:




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