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savrt32.dll error

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3 replies to this topic

#1 bluebelle


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Posted 12 October 2008 - 03:49 PM

all of a sudden yesterday my computer restarted out of nowhere. when it restarted it said that there was a problem with the computer and that there was some sort of virus or something. i tried to open symatec and it wouldnt open. it says that there is an error loading savrt32.dll and then will not open. so i tried to open spyware software and that would no open. then i tried to do a hijack this log and that would not open. i have now restarted in safe mode because i have no idea what is causing this problem nor do i know how to find out what it is. i have googled savrt32.dll but i cant seem to find any situation nthat is similar to mine. i use my computer a lot, so i really need to figure out what is happening. please help, and thanks.

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#2 ruby1


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Posted 12 October 2008 - 04:13 PM

:flowers: :thumbsup: A couple of questions to start with ; what windows version are you running , is it fully updated with all security patches ( if XP is SP2 installed and is System Restore activated); is your symantec antivirus program fully up to date?

Of interest


The file savrt32.dll is part of Symantec Antivirus Protect by Symantec Corporation.

hense my question ...

What other protection programs do you have installed, and when did you last fully update them and run deep computer scans?

#3 bluebelle

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Posted 12 October 2008 - 09:00 PM

i have windows xp professional. i do believe that i have installed sp2, but to check i went back to normal mode and checked for installs and there was one for sp3. when i did this i stuck around for a couple of mins and looked around to see what other info i could find, and i found the following error messages.

the ntvdm cpu has encountered an illegal instruction
cs:0dd3 IP:0199 OP:2e63 6f 6d 22 choose 'close' to terminate application

and then a pop up that said


the symatec is not updated recently. this computer was used at work for years and so the virus software was from there and has not been updated since then, at at this second i am broke, so i cant pay for that right this second, so i need to fix this some other way. thanks.

#4 boopme


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Posted 12 October 2008 - 10:03 PM

Let's clean this PC up then we'll get you a new Antivirus..

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

NEXT: Run SDFix..
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

Edited by boopme, 12 October 2008 - 10:10 PM.

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