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blank desktop except for wallpaper due to bad virus help advice


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12 replies to this topic

#1 torib

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Posted 11 October 2008 - 08:01 PM

We had the Antivirus virus take over our computer- getting one pop-up after another and having our internet redirect to different sites. We googled a way to fix it and must have gotten bad advice. The instructions had me entering in some program stuff in the safemode....and when it was done i was left with the Antivirus still and no icons or toolbar on my desktop. I fould a Malware solution (Malwarebites- antimalware) that removed the Antivirus problem but I am still left with no icons or toolbar. I tried running the explorer.exe from the taskbar and get a pop-up that says i don't have access to do this. Please help. Thank you!

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#2 garmanma

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Posted 11 October 2008 - 08:41 PM

Welcome to BC
I'm moving you to the Am I Infected forum
Good luck
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#3 boopme

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Posted 11 October 2008 - 09:00 PM

Hello please do this..
First back up the registry. DO this>>

Go to Start >> Run and type: regedit
Click OK

On the left side, click to highlight My Computer at the top.
Go up to File >> Export


Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.


Choose to save it to C:\
Click save and then go to File >> Exit.
Or you can download and use ERUNT registry backup tool.

Now go to (click Link>>>) Kelly's Korner

Scroll down to #275 and click "Lift Restrictions - TM, Regedit and CMD" in the left column.
Go to File, choose "Save page as" All Files and save regtmcmdrestore.vbs to your desktop.
Double-click on that file to allow the script to run and reboot when done.
Since the script modifies certain registry settings your anti-virus package may warn you about it. Ignore the warning and allow it to run.
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#4 torib

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Posted 11 October 2008 - 09:22 PM

It worked! Thank you!!!

#5 boopme

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Posted 11 October 2008 - 09:45 PM

Excellent and you're welcome. if you have no more signs of infection then ...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 torib

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Posted 13 October 2008 - 07:14 PM

So before I read your last response and completed the recommended step to system restore, I am back to having no icons and taskbar again. I went through the first step with Kelly's Korner again and it didn't work this time. The only pop up I am seeing regularly is from Mcafee Virus Scan (which is no longer an active account) saying that Mcafee ActiveShield has found a suspect file on my computer and it recommends I scan it now. When I click OK in that box nothing happens.

#7 boopme

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Posted 13 October 2008 - 07:21 PM

Ok let's run a scan...

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 torib

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Posted 13 October 2008 - 07:43 PM

ran the program. came up with 0 items detected

Malwarebytes' Anti-Malware 1.28
Database version: 1266
Windows 5.1.2600 Service Pack 2

10/13/2008 8:39:50 PM
mbam-log-2008-10-13 (20-39-50).txt

Scan type: Quick Scan
Objects scanned: 69693
Time elapsed: 15 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 boopme

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Posted 13 October 2008 - 08:00 PM

Ok, you're saying that an old version of Mcafee is finding this,correct. It is possible that if it is NOT updated any correction that may have been made to the Detection list is not effective on your version.,hence it may be a false or inaccurate reading.

DESKTOP.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck and delete everything you find (except "My Current Home page").

These are some common malware related entries you may see:
Security Info
Warning Message
Security Desktop
Warning Homepage
Privacy Protection
Desktop Uninstall


If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 torib

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Posted 13 October 2008 - 08:37 PM

The web tab didn't have anything listed in the box

#11 boopme

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Posted 13 October 2008 - 09:25 PM

Hello again as there appears to no longer be malware. have you rebooted the PC and tried the Kelly's fix again?
If that doesn't work please start a new topic in the XP forum as they will ahve more suggestions now with this than I do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 torib

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Posted 14 October 2008 - 08:39 PM

Hello. I did the Kelly's fix again and got my icons back and set the System Restore. Looks like I'm fixed. What a mess. Thanks for fixing it!

#13 boopme

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Posted 14 October 2008 - 08:55 PM

Greta ,hopefully you will be good. thanks for the update. I was looking at other possibilities.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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