Posted 11 October 2008 - 06:02 PM
You wouldn't be able to install the original software if the print spooler is turned off. Happened to me a couple of times.
Try this ( it worked for me ). -
Type in msconfig then hit enter
Click on the SERVICES tab
At the bottom of the box put a checkmark in the box next to HIDE ALL MICROSOFT SERVICES - this will make the items easier to find
There should be an item there called LEX.BCE
Put a checkmark in the box next to it
You will be prompted to restart your computer
After restarting you will get a popup box ( don't remember what it says ), but you'll need to check ok for the change to take effect.
it's been awhile, but I'm pretty sure the steps are correct.