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#1 jessmar

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Posted 11 October 2008 - 10:31 AM

having problems installing avg 8.0, and they tell me i need to extract zip files. i have no clue how. they also told me i need to find out if im logged under some account with administrative rights. i have no clue how to do any of this. can someone help?

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#2 tg1911

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Posted 11 October 2008 - 04:58 PM

.... they tell me i need to extract zip files. i have no clue how.

Right-click the file you downloaded, and select Extract All..., then follow the prompts.

they also told me i need to find out if im logged under some account with administrative rights. i have no clue how to do any of this. can someone help?

Start / Control Panel / User Accounts
Check to see if the account you are using is listed as Computer administrator.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 jessmar

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Posted 11 October 2008 - 10:13 PM

this is what AVG sent me when i emailed them a couple weeks ago about my problem..i dont understand any of this stuff. can someone explain it to me in plain english. i dont know a whole lot about computers.

this is what i get when i try to install it:

Local machine: installation failed
Installation: Error: Action failed for registry value
HKLM\SOFTWARE\Classes\AvgDiagFile\DefaultIcon:: creating
registry value....


this is what AVG told me to do and i dont understand it:


3. Please extract the attached file "Reset_access_AVG8.zip" to your
computer. Make sure that all three files ('subinacl.exe',
'reset_access.bat' and 'definitions.txt') are extracted to the same
folder.

4. Run the "reset_access.bat" file to apply all necessary changes.

5. Restart your computer and run the AVG installation, which should
proceed properly now.

6. If you encounter any further problems while installing AVG, we
would like to ask you that you send us a new copy of the file called
"avg8inst.log" which can be found in the "TEMP" directory of MS
Windows.

Start -> Run -> %temp%

7. Also please attach the "permavg.7z" file. The file will be created
in the same folder where the "reset_access.bat" file is stored. Please
attach "permavg.log" if the "permavg.7z" is missing.

Edited by jessmar, 11 October 2008 - 10:54 PM.


#4 tg1911

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Posted 11 October 2008 - 10:53 PM

Does the file you downloaded, look like this?

Posted Image
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#5 jessmar

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Posted 11 October 2008 - 10:54 PM

no, i edited my post above

#6 tg1911

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Posted 12 October 2008 - 12:05 AM

3. Please extract the attached file "Reset_access_AVG8.zip" to your
computer. Make sure that all three files ('subinacl.exe',
'reset_access.bat' and 'definitions.txt') are extracted to the same
folder.

Evidently, they sent you an attachment, Reset_access_AVG8.zip.
As you can see by the file extension (.zip), it is a compressed (zipped) file.
The file has to be un-zipped (extracted).
Save the attached file to your harddrive.
Right-click the file, and select Extract All....
In the window that opens, click the Next button.
In the next window that opens, select a location for the contents of the zipped file to be placed, then click Next.
The file will be unpacked to the location you selected.
Go to that location, and there should be 3 files; subinacl.exe, reset_access.bat and definitions.txt

4. Run the "reset_access.bat" file to apply all necessary changes.

Double-click the reset_access.bat file.
If you get a prompt asking if you want to allow the importation of the file into the registry, click Yes.

5. Restart your computer and run the AVG installation, which should
proceed properly now.

As it says, restart your computer, and try to install AVG, again.

6. If you encounter any further problems while installing AVG, we
would like to ask you that you send us a new copy of the file called
"avg8inst.log" which can be found in the "TEMP" directory of MS
Windows.

Start -> Run -> %temp%

If AVG still won't install go to your Temp folder.
You can get there by clicking the Start button, on your desktop, then clicking Run.
In the box that opens, type in %temp%, and click OK.
This will bring you to your Temp folder.
In there, look for a file named avg8inst.log.
Attach a copy of that file to your next E-mail to AVG, for analysis.

7. Also please attach the "permavg.7z" file. The file will be created
in the same folder where the "reset_access.bat" file is stored. Please
attach "permavg.log" if the "permavg.7z" is missing.

Also attach a copy of the permavg.7z file, which can be found in the same location, that you extracted the original zipped file to.
If permavg.7z is not there, then attach a copy of permavg.log.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#7 jessmar

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Posted 12 October 2008 - 07:27 PM

thank you so much for your help

#8 tg1911

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Posted 12 October 2008 - 08:13 PM

You're quite welcome, jessmar.
Glad I could help.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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