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#gen_toolbar#


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#1 alee56

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Posted 11 October 2008 - 09:13 AM

Hi - I need help getting rid of the annoying #gen_toolbar# pop up message everytime I try to launch my Windows internet explorer. My OS is windows XP.
Thanks!

Edited by boopme, 11 October 2008 - 09:32 AM.
Mod Edit:Moved from XP to AII~~boopme


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#2 boopme

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Posted 11 October 2008 - 09:34 AM

Hi and welcome to the forum. it seems obvoius that some malware has sank it's teeth into your PC. So please run this scan and post back the scan log.
I am moving your topic to the Am I Infected forum so it will be easier to follow.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 alee56

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Posted 11 October 2008 - 10:08 AM

HI - Following is the report from the Malware.

Malwarebytes' Anti-Malware 1.28
Database version: 1255
Windows 5.1.2600 Service Pack 3

10/11/2008 10:06:18 AM
mbam-log-2008-10-11 (10-06-18).txt

Scan type: Quick Scan
Objects scanned: 84961
Time elapsed: 19 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

#4 boopme

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Posted 11 October 2008 - 10:59 AM

I'll presume the problem still exists..We'll run SAS next,it will take longer.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 alee56

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Posted 11 October 2008 - 12:03 PM

Thanks - I have started the next step. The box that pops up with the #gen_toolbar# has the triangular yellow icon with the exclamation point inside. The box then states: #gen_toolbar# is unable to load its config file. If you have upgraded to a newer version of the #gen_toolbar# and have not restarted your computer since the upgrade, please try retsarting your computer. If the problem persists, please reinstall the #gen_toolbar#.
Then I have to click ok to close the box....if I just click on the X close button, I cannot get to my internet explorer. By clicking ok, it then allows my internet explorer to open. And my computer has been restarted several times...but the box still appears every time I try to access Windows Internet Explorer.
Not sure if that additional information helps or not.

#6 boopme

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Posted 11 October 2008 - 03:42 PM

Are you aware if you've tried to install Windows Live Toolbar ?
Also look in Control Panel, Add/Remove Programs for a program called the Migen Toolbar for Internet Explorer. If found Highlight it and remove it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 alee56

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Posted 11 October 2008 - 08:32 PM

Wow - I did the scan and found some things my teenagers should not be viewing!
And, per your last reply, I also deleted the windows live toolbar...that did away with the #gen_toolbar# problem!! Thank you!!!!!!!!!!!!!!!
I did notice when I went into the safe mode that the ATF cleaner was not allowed to work as a box appeared with a red x stating that the c:\documents and settings\owner\desktop1\atf.cleaner.exe was not a valid Win32 application and it would not launch. The Super scan caught the other items. Is there another problem I should be aware of since the ATF cleaner would not launch? And should I use safe mode to run scans in the future? Thank you so much!!! By chance, I heard about this website on a radio show...I am so grateful! I do not feel so alone in this web world now. :thumbsup:

#8 boopme

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Posted 11 October 2008 - 09:29 PM

Hi alee, I realize it can be a bit uncomfortable to post the log ,but I need to see what types of trojans or virus' were found. Some malwares require other tools to prevent them from restarting. Believe me I'm not interested in sites. I think thru malware removal I have seen them all. Many are ther from redirects of malware and weren't actually where one went.

If I know I have a malware isssue I will run all my scans fro Safe mode, except MBAM. MBAM is written to be more effective in Normal mode. Otherwise I run general scans from regular. That said running all but MBAM from safe mode has the advantge of Safe mode's characteristics.

Windows Safe Mode is a way of booting up your Windows operating system in order to run administrative and diagnostic tasks on your installation. When you boot into Safe Mode the operating system only loads the bare minimum of software that is required for the operating system to work. This mode of operating is designed to let you troubleshoot and run diagnostics on your computer. Windows Safe Mode loads a basic video drivers so your programs may look different than normal.

from the BC tutorial .. How to start Windows in Safe Mode

atf.cleaner.exe was not a valid Win32 application

Try the download again? Somtimes the download gets corrupted.

Edited by boopme, 11 October 2008 - 09:40 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 alee56

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Posted 12 October 2008 - 12:14 AM

Here is the Super log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/11/2008 at 05:40 PM

Application Version : 4.21.1004

Core Rules Database Version : 3595
Trace Rules Database Version: 1582

Scan type : Complete Scan
Total Scan Time : 04:52:54

Memory items scanned : 174
Memory threats detected : 0
Registry items scanned : 6437
Registry threats detected : 0
File items scanned : 180106
File threats detected : 46

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@windowsmedia[1].txt
C:\Documents and Settings\Owner\Cookies\owner@2o7[2].txt
C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[1].txt
C:\Documents and Settings\Madi\Cookies\
C:\Documents and Settings\Madi.MYCHOICE.002\Cookies\madi@www.googleadservices[1].txt

Edited by boopme, 12 October 2008 - 03:16 PM.
Removed cookie names for posters comfort


#10 alee56

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Posted 12 October 2008 - 12:58 AM

One more thing...how can I block some of these sites from my computer savvy teenagers?

#11 boopme

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Posted 12 October 2008 - 03:27 PM

OK they were only cookies not trojans etc....but still good to remove..and I edited them for you.
How s the PC running now??

Blocking sites....Do you use Internet Explorer or Firefox.both or other broswer?

Bleeping Computer Tutorial
The Hosts File and what it can do for you

Edited by boopme, 12 October 2008 - 03:28 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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