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WinAntiSpyware Removal


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#1 Gail Cregg

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Posted 10 October 2008 - 08:17 PM

My security product keeps finding WinAntiSpyware which it identifies as spyware and quarrantines and deletes. Until the scheduled scan found it there was no odd behaviour on my system to indicate I was infected. The problem is that although I have deleted it several times it keeps returning. Although this is more of a nusiance than a "nasty" I would like to know how to remove it from my system for good. I have tried running Ad-Aware and Spybot. Am using XP Home. Thanks!

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#2 boopme

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Posted 10 October 2008 - 08:40 PM

Hello Gail, Please scan with MBAM as follows:

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Gail Cregg

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Posted 11 October 2008 - 11:33 PM

Here is the log as requested. I ran my security program after Malware Bytes and it found it again. Could it somehow be a "false positive"? I tried a full Malware Bytes scan and that didn't find anything either.

Malwarebytes' Anti-Malware 1.28
Database version: 1253
Windows 5.1.2600 Service Pack 2

12/10/2008 3:21:53 PM
mbam-log-2008-10-12 (15-21-53).txt

Scan type: Quick Scan
Objects scanned: 61762
Time elapsed: 12 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 12 October 2008 - 03:11 PM

Can you give us the full path it is being found in...eg C:\ Windows etc...
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#5 Gail Cregg

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Posted 12 October 2008 - 05:34 PM

This is the information given by my security provider when it finds it.

Retrospy
Description: WinAntiSpyware is a type of software whose primary purpose is to create anxiety in the unsuspecting user. WinAntiSpyware advertises itself as a utility that fixes errors on a computer, but will only do so if a user pays for the full version of the program. To entice users into a full version purchase, WinAntiSpyware displays a list of items it reports to be harmful, but in actuality these items are benign and do not pose a threat to the user. WinAntiSpyware runs quietly in the background of a user's computer. WinAntiSpyware may display advertising content.
Threat: GUARDED
Spyware Pieces:
HKEY_LOCAL_MACHINE\software\antivirus

I should add that it doesn't appear to be "working", that is I'm not getting the advertisments asking me to buy the product.

Edited by Gail Cregg, 12 October 2008 - 05:38 PM.





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