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I need some assistance in Using the Firewall of Quick Heal


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#1 Daftpunk

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Posted 10 October 2008 - 06:28 PM

Hi Guys,

I need some assistance in using the Quickheal Total security 9.50 - 2008 which i installed recently........

actually my system had lot of infections... As far as i know i cleared almost all the infections...

but still i dont know why i feel dat something is still left..... Cuz whn i formattd nd reinstalld a fresh copy of windows nd the first obvious thing that i alwayz do is install Anti-Virus + Firewall.... to be on the safer side.... u know....
nd den after installing the Anti-Virus + Firewall some process keeps on asking me to set rules and allow its activities to be carried on..... Nd i think that is a virus(Troajan) cuz i allowed all the activities for that application may be 10 timez ..... but it again comes in with a diffrent remote address everytime asking for an Inbound Connection..... the process that is carryin out this activity is " c:\windows\system32\svchost32.exe "

i wntd to post a screenshot of the firewall prompt which annoys me everynow nd den but how do i post it.....

i dont know what to do its making me Insane.... Somebody Plzz Plzz Plzz Plzz help me to get out of this... im goin mad cuz of this....

To make it clear ill mention the Antivirus make which is " Quick Heal Total Security 9.50 which has a built in Firewall version 3.0 "....

i never faced this kind of problm... i mean the firewall used to prompt for setting the rules whnevr a new application is installed or opend but not ask again nd again which i feel is FISHY....

So PLLLzzzzzzzzzzzzz Guyz somebody help me out with this...

Thanking You,
Daftpunk


{Mod Edit: Moved from AntiVirus, Firewall to Am I Infected ~~boopme}

Edited by boopme, 10 October 2008 - 07:44 PM.


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#2 Platypus

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Posted 10 October 2008 - 07:28 PM

DaftPunk, the presence of svchost32.exe does indicate a probable infection. I suggest blocking any further requests from that application, and I have requested your topic be moved to the Am I Infected forum for further assistance.
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#3 boopme

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Posted 10 October 2008 - 09:22 PM

I would suggest that we start with a scan and see what it says.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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