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Combofix wiped out Outlook settings


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#1 RcompRod

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Posted 10 October 2008 - 01:14 PM

FIRST OF ALL... thank you for ComboFix... whoever you are, you are a lifesaver for this Support Engineer. YOU PEOPLE ROCK!!!

I have run ComboFix a few times and it has wiped out the email account settings in Outlook... then the account has to be re-setup and the PST has to be imported. There is of course loss of the personal settings, signatures etc. Tried a restore and it was no go.

Thank you in advance for bettering the IT community

Rod

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#2 garmanma

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Posted 10 October 2008 - 01:39 PM

That is why you should read the DISCLAIMER
There are other steps to take to prevent problems such as yours
People are in such a hurry to fix the problem, they fail to research the entire process
Mark
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why won't my laptop work?

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#3 RcompRod

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Posted 10 October 2008 - 02:45 PM

That is why you should read the DISCLAIMER
There are other steps to take to prevent problems such as yours
People are in such a hurry to fix the problem, they fail to research the entire process



People... even mods, are in such a hurry to reply that they do not address the issue and just cast blame.

No bleep... I have read that disclaimer hundreds of time... I acknowledge it every time I run the program. I understand the risks and accept them and if this is the price to pay for such a great tool then so be it. I am wondering if anyone knows of a way to prevent that from happening and if they would be so kind to share their experience... that is how we all learn and this is my method of researching the entire process.

Is this OK with you?

Edited by RcompRod, 10 October 2008 - 02:45 PM.


#4 ruby1

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Posted 10 October 2008 - 03:26 PM

regarding Combofix, you might find these links useful reading

DaChew makes valid comments on http://www.bleepingcomputer.com/forums/ind...st&p=954297

and this explains matters further
http://www.dslreports.com/forum/r20950947-

If you use the tool unsupervised you can render your computer forever unbootable( and I have seen threads where this has happened )
It is quite possible you actually used an inappropriate/wrong tool in your attempts to clean the computer :thumbsup:




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