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acquiring network address + military time showing in taskbar (XP sp2)

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#1 canadian?


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Posted 08 October 2008 - 07:10 PM

first, I apologize for such a lengthy post. I have tried to provide as much information as I can. I have proof read and I hope that it is in a logical order for you to follow.

I am running XP Media Center Edition Service Pack 2

I found a very similar problem on the following post on this forum:


my symptoms were a little different and were as follows:

1. "VIRUS ALERT!" shows up where the clock normally appear in the taskbar.
2. In the start tab I cannot see the program files fly out, control panel, run tab, etc.
3. On my computer I cannot see my C:/ drive.
4. New icons installed on desktop for "privacy protector" , "error cleaner" and "spyware and malware protection"
5. When doing an cntl-alt-delete it says this has been disabled by the administrator

how I arrived at this state:

I had a file playing in windows media and when it moved to the next file in the playlist (not sure of the exact file) a popup came up with something to do with activeX. I tried to X/Close out and of course it did some funky things to avoid me closing. I then tried to cntl+alt+del to stop the media player but at this point the problem had already taken over. my computer screen went blank and then shutdown. I tried to restart and the start up stopped at the blue screen with "windows is starting up..." I eventually was able to start windows in safe mode under my usual username but found that my desktop had changed dramatically. in the taskbar, the clock was no longer visible and was replaced with VIRUS ALERT! along with a few new shortcuts on the desktop. upon hitting the start button, I found that All Programs, Control Panel, My Computer, Run, etc. were not visible and cntl+alt+del responded with a message saying that the function had been disabled by the administrator although my user account was the administrator. I also noticed in the taskbar that I was only able to "acquire network address". I tried to system restore, but found that there were no restore points. this is when I pulled out my laptop to start my web searches for these problems.

I found many similar problems in my web searches and was able to get my user account back to the administrative state (ctrl+alt+del works) and things appear that they are back to normal except the following:

1. a constant "aquiring network address" (unable to connect to the internet via cable/wire directly from my broadband modem-the speed shows as 100 Mbps). I connected my laptop to modem via the same cable and was able to access the internet leading me to believe that the problem is in fact within the other computer.

2. time appears in military time

I tried repairing the network connection and got the following message:

"Windows could not finish repairing the problem because the following action cannot be completed: Renewing your IP address"

I followed the instructions from other sites and did a bunch of cmd prompts including ipconfig:

Ethernet adapter Local Area Connection 1:

Connection-specific DNS Suffix . :
IP Address . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . :
IP Address . . . . . . . . . . . : ?
Defulat Gateway . . . . . . . . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IP Address . . . . . . . . . . . : ?
Defulat Gateway . . . . . . . . :

I've uninstalled the driver for my ethernet card under device manager and restarted with no success and also tried to reinstall the drivers from the CD that came with my computer.

I've done the cmd prompt loopback test and I did receive 4 responses.

I investigated DHCP client under Administrative Tools. When I try to start service again, this is the error message I get.

"Could not start the DHCP Client service on Local Computer. Error 1075: The Dependency service does not exist or has been marked for deletion"

I must not forget to mention that I uninstalled Norton 360 as this seems to be a common problem with what is happening according to the sites that I visited.

as the post I linked above was similar, I followed Simon V's instructions as follows:

Please download and install CCleaner.

Open CCleaner. On the Windows tab, leave the default options alone.

* On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
* Click on the Run Cleaner button at the bottom right hand corner.
* When the cleaner has completed, click Tools in the Left Pane.
* Verify that Uninstall is highlighted in color, or click on it.
* In the lower right, click Save to Text File.
* Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
* You can leave the filename as install.txt.
* Click Save, then exit Ccleaner.

Please visit this webpage for download links, and instructions for running ComboFix -


Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says -

The Recovery Console was successfully installed.

Please continue as follows -

* Close/Disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.
* Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, so we may continue cleansing the system -

- the Combofix log (C:\ComboFix.txt)
- a HijackThis log
- the CCleaner Uninstall List (install.txt)

following the instructions, I was still unable to stop (1) "acquiring network address" and the (2) military time in the taskbar. I have all the log/.txt files listed above in Simon's instructions and can post them when you requested to do so.

I have spent 2 days following instructions from various sites, but cannot conquer the two problems listed above. let me thank you before hand for any assistance you may be able to provide. I eagerly await your response! thanks again.


Edited by garmanma, 08 October 2008 - 07:37 PM.
moved to appropriate forum

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#2 Budapest


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Posted 08 October 2008 - 08:04 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 canadian?

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Posted 09 October 2008 - 05:10 AM

thank you for your reply, but I guess I was not able to make it clear that I am unable to connect to the internet on the infected computer. I have manually downloaded the updates to this computer and will transfer them over to the infected computer now.

the results:

Malwarebytes' Anti-Malware 1.27
Database version: 1127
Windows 5.1.2600 Service Pack 2

10/9/2008 6:40:41 AM
mbam-log-2008-10-09 (06-40-41).txt

Scan type: Quick Scan
Objects scanned: 51546
Time elapsed: 2 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{cd24eb02-9831-4838-99d0-726d411b1328} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f20da564-9254-49fe-a678-cc3cef172252} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar.1 (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\School\Local Settings\Application Data\CyberDefender\cdmyidd.dll (Trojan.BHO) -> Quarantined and deleted successfully.

Edited by canadian?, 09 October 2008 - 05:46 AM.

#4 canadian?

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Posted 09 October 2008 - 06:21 AM

I've also tried to plug in my belkin wireless n1 adapter to see if I was able to catch a wireless signal. it recognizes different networks, but it too is "acquiring network address". I don't know if this changes anything or not...

#5 Budapest


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Posted 09 October 2008 - 04:57 PM

Try this scan. You can copy it over from a working computer.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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