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Virus Response 2009


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#1 carissa_lee_

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Posted 06 October 2008 - 11:09 PM

I swear, I've had more viruses in the last two weeks than I've had in the last 10 years of having a computer.

Anyhow... I've had quite a few viruses on several of my computers recently. Including AntiVirus 2008 XP, AntiVirus 2009 (both of which I removed with the MalwareBytes software I found on this site, for the removal of this virus, so thank you to whoever posted that entry), Virus Response 2009, and another that I don't have a name for but it completely disabled my work computer. According to the IT guy I had to hire, he had to wipe my computer and reload windows (twice), he said it was the worst virus he'd ever seen. Something about wiping my computer and starting from scratch and it still came back after the first try? Idk. Back to the subject... I searched google, but the few things I've tried did not get rid of it, including this:
http://www.xp-vista.com/spyware-removal/vi...al-instructions

This virus is called Virus Response 2009... it resembles the AntiVirus XP 2008 and the AntiVirus 2009 that I've dealt with recently. Although I don't know how to remove this one, I use the MalwareBytes software and it doesn't recognize it. The software shown in the link above (SpyHunter, I believe it's called) says I have to purchase the software to use the 'remove' features, and I was hoping for a free way of removing this virus.

When it pops up and tells me to download the software to scan my computer, it takes me to virusresponse2009.com (not sure if that'll help out, or not). It pops up exactly like the AntiVirus 2008/2009 does, and tries to scan your computer, and make you download 'their' software, and it added 3 icons to the desktop, and actually erased the AVG shortcut icon that was on the desktop. That's about all I got from it, before I shut down the laptop and got on here.
If you need anything else, please let me know. I tried searching this site to see if this had been mentioned before but I didn't see anything.

Thanks again for all the help!! (past & present)

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#2 Budapest

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Posted 06 October 2008 - 11:17 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 carissa_lee_

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Posted 07 October 2008 - 12:53 AM

Ok, I did everything, step by step, and it's still there :thumbsup: it did get rid of a Trojan Downloader, and another Trojan with a Zlob (?) or something at the end, but when I turn the computer on there's still a pop up that basically tells me my computer is in trouble and to click this bubble to download the software to fix it. I don't, however, have the popup that started automatically scanning my computer, it's just a bubble coming from the tray in the start menu. The bubble comes from an icon that looks like a shield and flips back and forth between a red X and a blue ? (if that helps). I wasn't sure if it was the Virus Response thing, so I clicked on it, and it took me straight to that site.

I can give screen caps? If you'd like.

Sorry to be a pain :flowers: Thanks again for helping out.

*edit* I read a few other posts, and noticed a few people copied & pasted some logs, the ones that pop up after having scanned the computer. Would that help at all? If so, I can post those. I have two from MalwareBytes (I used it before I got on here, and scanned twice, both times coming up with something needing to be deleted - the first time there were 53 malicious items, the second there were 2) and one from the SUPERAntiSpyware.

Edited by carissa_lee_, 07 October 2008 - 12:58 AM.


#4 Budapest

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Posted 07 October 2008 - 01:06 AM

Yes, please post the logs.

Also, try this scan:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 carissa_lee_

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Posted 07 October 2008 - 11:38 AM

I did the first scan with the MalwareBytes after I did everything from the link in my first post above (from the xp-vista site).

Here's the first MBAM log:

Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 2

10/6/2008 8:23:02 PM
mbam-log-2008-10-06 (20-23-02).txt

Scan type: Full Scan (C:\|)
Objects scanned: 82131
Time elapsed: 17 minute(s), 1 second(s)

Memory Processes Infected: 4
Memory Modules Infected: 0
Registry Keys Infected: 15
Registry Values Infected: 6
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 27

Memory Processes Infected:
C:\Program Files\Applications\iebtm.exe (Trojan.Zlob) -> Unloaded process successfully.
C:\Program Files\Applications\iebtmm.exe (Trojan.Zlob) -> Unloaded process successfully.
C:\Program Files\Applications\wcm.exe (Trojan.Zlob) -> Unloaded process successfully.
C:\Program Files\Applications\wcs.exe (Trojan.Zlob) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{f7d09218-46d7-4d3d-9b7f-315204cd0836} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{a8954909-1f0f-41a5-a7fa-3b376d69e226} (Rogue.PestPatrol) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e63648f7-3933-440e-b4f6-a8584dd7b7eb} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{0354731f-950c-4a53-bc2b-132b5ee6b0fa} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0354731f-950c-4a53-bc2b-132b5ee6b0fa} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Windows Safety Alert (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{144a6b24-0ebc-4d89-bf09-a06a718e57b5} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{be1a344f-9ff5-4024-949b-52205e6db2d0} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{be1a344f-9ff5-4024-949b-52205e6db2d0} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\e405.e405mgr (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IEBrowse Tool (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Warning Center (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\multimediaControls.chl (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{144a6b24-0ebc-4d89-bf09-a06a718e57b5} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\start (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\smile (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securewebinfo.com (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.safetyincludes.com (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securemanaging.com (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\912525\912525.dll (Trojan.BHO) -> Delete on reboot.
C:\System Volume Information\_restore{48C3C1F5-72EF-4D20-BD95-5D955C90897D}\RP52\A0031051.exe (Rogue.VirusHeat) -> Quarantined and deleted successfully.
C:\Program Files\Applications\iebr.dll (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\iebt.dll (Trojan.Zlob) -> Delete on reboot.
C:\Program Files\Applications\iebtm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\iebtmm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\iebtu.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\iebu.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\myd.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\mym.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\myp.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\myv.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\ot.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\ts.ico (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\wcm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\wcs.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Applications\wcu.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\My Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\My Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\My Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\My Documents\My Documents.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Antivirus Scan.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Online Spyware Test.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\Local Settings\Temp\xrg4.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\Local Settings\Temp\xrg5.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\Local Settings\Temp\xrg6.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\LOANER\Favorites\Antivirus Scan.url (Rogue.Link) -> Quarantined and deleted successfully.





Then it asked me to reboot to fully delete a few of them, so I did, and ran it again after:

Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 2

10/6/2008 8:49:28 PM
mbam-log-2008-10-06 (20-49-28).txt

Scan type: Full Scan (C:\|)
Objects scanned: 82215
Time elapsed: 16 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{48C3C1F5-72EF-4D20-BD95-5D955C90897D}\RP52\A0031073.dll (Trojan.BHO) -> Quarantined and deleted successfully.






And here's the log from the SUPERAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/06/2008 at 10:41 PM

Application Version : 4.21.1004

Core Rules Database Version : 3555
Trace Rules Database Version: 1543

Scan type : Complete Scan
Total Scan Time : 00:52:37

Memory items scanned : 160
Memory threats detected : 0
Registry items scanned : 5077
Registry threats detected : 0
File items scanned : 35010
File threats detected : 2

Adware.Media-Codec/ZLob
C:\Program Files\Applications

Trojan.Unclassified-Packed/Suspicious
C:\SYSTEM VOLUME INFORMATION\_RESTORE{48C3C1F5-72EF-4D20-BD95-5D955C90897D}\RP52\A0031054.DLL





And just in case, here's a screen shot of the little bubble pop up:
Posted Image

#6 carissa_lee_

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Posted 07 October 2008 - 03:22 PM

Here is the log for the DrWeb scan:
A0031050.dll;C:\System Volume Information\_restore{48C3C1F5-72EF-4D20-BD95-5D955C90897D}\RP52;Trojan.Fakealert.704;Deleted.;


Although, the same bubble is still popping up, so it didn't get rid of it.

#7 Budapest

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Posted 07 October 2008 - 03:44 PM

Now try this scan.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 carissa_lee_

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Posted 07 October 2008 - 04:34 PM

Here is the log from the SDfix:


SDFix: Version 1.233
Run by LOANER on Tue 10/07/2008 at 02:27 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\sdfix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\LOANER\Application Data\Microsoft\Internet Explorer\Quick Launch\VirusResponse Lab 2009 2.1.lnk - Deleted



Folder C:\WINDOWS\system32\912525 - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-07 14:29:52
Windows 5.1.2600 Service Pack 2 FAT NTAPI

scanning hidden processes ...

scanning hidden services ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Komodo Labs\\NEWT Professional 2\\NEWTScanner.exe"="C:\\Program Files\\Komodo Labs\\NEWT Professional 2\\NEWTScanner.exe:*:Enabled:NEWTScanner"
"C:\\Program Files\\Messenger\\MSMSGS.EXE"="C:\\Program Files\\Messenger\\MSMSGS.EXE:*:Enabled:Windows Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\VirusRL2009\\VirusRL2009.exe"="C:\\Program Files\\VirusRL2009\\VirusRL2009.exe:*:Enabled:VirusResponse Lab 2009"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sun 18 Sep 2005 6,838 A..H. --- "C:\Program Files\Microsoft Office\Office\Shortcut Bar\Off4.tmp"

Finished!



Although, that bubble is still there. :thumbsup:

#9 Budapest

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Posted 07 October 2008 - 04:37 PM

One more scan to try here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 carissa_lee_

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Posted 07 October 2008 - 05:08 PM

I love you!

No but seriously... thanks for all your help! Seems to be gone now. If not, I'll be back :thumbsup:

#11 J0k3r09

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Posted 07 October 2008 - 06:40 PM

BEFORE I MET THIS SITE I WAS LIKE THIS :flowers: AFTER I WAS LIKE THIS :thumbsup: BUT TRYING TO SAY THANKS AND MAKE AND ACCOUNT HERE FOR HALF AN HOUR TO LOGIN MADE ME LIKE THIS AGAIN :trumpet: SIRIOUSLY THANKS A GRIP PAL ALL VIRUSES GONE I GOOGLE THIS THREAD

#12 boopme

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Posted 08 October 2008 - 10:35 PM

Hi carissa_lee_
If all the signs of infection are gone then...

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Snocat

Snocat

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Posted 15 October 2008 - 11:12 PM

Hello Budapest and all,
I have experienced the same Virus Response Lab 2009 problem as carrisa lee. I am to the point of starting SDFix as I still have the popup that carrissa lee showed in Post #5.
My question is: the warning before downloading SDFix states that it should be performed by a "qualified malware removal specialist". Can I assume that the instructions from Grinler meet this criteria?


Thanks-
Snocat

#14 Budapest

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Posted 15 October 2008 - 11:17 PM

Yes you can. SDFix is a relatively safe scan to run.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 Snocat

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Posted 16 October 2008 - 01:36 PM

Excellent! Annoyance has disappeared! Thanks for your excellent "tutorial" - Budapest you are truly an "ACE".
Now to follow boopme's instructions for Creating a New Restore Point.

Thank you Warriors Against Evil!

Snocat




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