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Backdoor.Tidserv HELP


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#1 djdug

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Posted 06 October 2008 - 08:11 PM

Ok so i have a pretty safe and clean comp, i have all sorts of spyware / virus scran software, however this one must have slipped by. My Norton Antivirus keeps popping up and says "Auto-protect BLOCKED security risk backdoor.tidserv. your computer is secure" However i feel like somthing still isnt right because it constently pops up like every other second. This obviously isnt normal. Please Help, it actually doesnt seem like its disrupting my computer too much, but i want it gone. If you need i can post a Hijackthis txt or anything else you need. I have also ran 'spywareblaster' , 'ad-aware' and 'malwarebytes' and they all didnt find it....as well as norton didnt seem to get rid of it. Please any help would be greatly appreciated!!! thanks

Doug

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#2 quietman7

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Posted 07 October 2008 - 10:57 AM

IMPORTANT NOTE: Backdoor.Tidserv - TDSServ.sys is related to a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Let us know how you wish to proceed.
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#3 djdug

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Posted 07 October 2008 - 08:07 PM

well im that deff sucks...however i would like ur advice on trying to get rid of it...since i got these msgs i have been disconecting my comp from my router when i shut it down and when im not using the internet.....i have tons of info and do alot of banking, and other thing on my comp, and i have my passwords in a norton identiy safe program, so im hoping that does protect me a little better. I guess just give me the best advice you can on gettting rid of it and ill make my own decision. Thanks. and hopfully this works....

Thanks

#4 quietman7

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Posted 08 October 2008 - 07:01 AM

Please post the results of your MBAM scan for review.

To retrieve the MBAM scan log information, launch MBAB.
Click the Logs Tab at the top.
mbam-log-7-18-2008(09-52-04).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.
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#5 djdug

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Posted 09 October 2008 - 06:16 PM

Here is the log as per your request....thanks


Malwarebytes' Anti-Malware 1.28
Database version: 1231
Windows 5.1.2600 Service Pack 2

10/5/2008 8:54:54 PM
mbam-log-2008-10-05 (20-54-54).txt

Scan type: Quick Scan
Objects scanned: 81076
Time elapsed: 20 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 3
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\SYSTEM32\{83a9e6bf-e36b-c98a-170d-7ae0d6db0ecd}.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\banneradsgalore (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{844fd103-47d9-07c2-6e43-32144ffe5c45} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{844fd103-47d9-07c2-6e43-32144ffe5c45} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{4f012e78-9f56-2523-0941-2a92c3068b42} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\SYSTEM32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\{83a9e6bf-e36b-c98a-170d-7ae0d6db0ecd}.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\{83a9e6bf-e36b-c98a-170d-7ae0d6db0ecd}.dll-uninst.exe (Trojan.Agent) -> Quarantined and deleted successfully.



Thanks Hope this helps!!

#6 quietman7

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Posted 10 October 2008 - 07:46 AM

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY!
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

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#7 djdug

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Posted 10 October 2008 - 07:09 PM

OK here is the updated log, and after i ran th program i rebooted my comp. also did u want me to run SDFix?? i saw you put some info on the post about it but wasnt sure if i should go ahead and do it. Thanks



Malwarebytes' Anti-Malware 1.28
Database version: 1231
Windows 5.1.2600 Service Pack 2

10/10/2008 7:53:19 PM
mbam-log-2008-10-10 (19-53-19).txt

Scan type: Quick Scan
Objects scanned: 81685
Time elapsed: 16 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 quietman7

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Posted 10 October 2008 - 09:10 PM

did u want me to run SDFix?

Yes.
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#9 djdug

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Posted 11 October 2008 - 01:43 PM

ok here is the log from SDfix




SDFix: Version 1.234
Run by Doug on Sat 10/11/2008 at 02:25 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\sdfix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-11 14:35:56
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\CancelAutoplay\CLSID]
"\30 A?E?2?A?E?D?8?F?-?5?6?9?5?-?4?a?6?d?-?9?7?0?9?-?1?4?E?5?1?C?D?1?7?B?1?C?'?"=""
[HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\General\LatchSet1\72b57f\x336611c40e\x3065\x32355]
"FirstProtocol"=dword:00000003
"SetTime"=dword:f9b8f9bc
"Count"=dword:00000004
"Time"=dword:f96783da

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"
"F:\\Program Files\\LimeWire\\LimeWire.exe"="F:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe"="C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe:*:Enabled:Logitech Harmony Remote Software 7"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe:*:Enabled:hpofxm08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe:*:Enabled:hposfx08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe:*:Enabled:hposid01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqcopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqcopy.exe:*:Enabled:hpqcopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe:*:Enabled:hpqphunl.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe:*:Enabled:hpiscnapp.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe"="C:\\Program Files\\Logitech\\Logitech Harmony Remote Software 7\\HarmonyRemote.exe:*:Enabled:Logitech Harmony Remote Software 7"

Remaining Files :



Files with Hidden Attributes :

Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll"
Thu 14 Aug 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Wed 30 Jul 2008 4,891,984 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Fri 3 Oct 2008 37,888 ..SHR --- "C:\WINDOWS\SYSTEM32\3076q.exe"
Sat 26 Nov 2005 407,476 A.SH. --- "C:\WINDOWS\SYSTEM32\bdeeg.bak2"
Tue 11 Mar 2008 45,056 ...H. --- "C:\Documents and Settings\All Users\Documents\~WRL0002.tmp"
Sat 1 Oct 2005 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Mon 2 Jan 2006 25,088 ...H. --- "C:\Documents and Settings\Doug\My Documents\~WRL1034.tmp"
Mon 2 Jan 2006 25,088 ...H. --- "C:\Documents and Settings\Doug\My Documents\~WRL3929.tmp"
Sat 16 Dec 2006 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp"
Wed 8 Aug 2007 400 A..H. --- "C:\Program Files\Common Files\Symantec Shared\COH\COH32LU.reg"
Wed 8 Aug 2007 403 A..H. --- "C:\Program Files\Common Files\Symantec Shared\COH\COHDLU.reg"
Sat 19 May 2007 8 A..H. --- "C:\Documents and Settings\Bob\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Sat 19 May 2007 8 A..H. --- "C:\Documents and Settings\Bob\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"
Sat 19 May 2007 8 A..H. --- "C:\Documents and Settings\Bob\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u3\lock.tmp"
Sat 19 May 2007 8 A..H. --- "C:\Documents and Settings\Bob\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u4\lock.tmp"
Wed 11 Apr 2007 8 A..H. --- "C:\Documents and Settings\Doug\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Wed 11 Apr 2007 8 A..H. --- "C:\Documents and Settings\Doug\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"
Wed 11 Apr 2007 8 A..H. --- "C:\Documents and Settings\Doug\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u3\lock.tmp"
Wed 11 Apr 2007 8 A..H. --- "C:\Documents and Settings\Doug\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u4\lock.tmp"
Sun 25 Nov 2007 8 A..H. --- "C:\Documents and Settings\Janet\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Sun 25 Nov 2007 8 A..H. --- "C:\Documents and Settings\Janet\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"
Sun 25 Nov 2007 8 A..H. --- "C:\Documents and Settings\Janet\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u3\lock.tmp"
Sun 25 Nov 2007 8 A..H. --- "C:\Documents and Settings\Janet\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u4\lock.tmp"

Finished!

#10 quietman7

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Posted 11 October 2008 - 02:06 PM

How is your computer running now? Any more reports/signs of infection?
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#11 djdug

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Posted 12 October 2008 - 11:20 AM

not really to be honest it seems like it is working normally, i havent had many problems, and like i mentioned in the first post the only thing i really see is my norton 'auto-protect' keeps poppin up saying that it blocked the backdoor.tidserv and then it says your computer is secure.....

#12 quietman7

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Posted 12 October 2008 - 08:32 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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