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Smart Antivirus 2009


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#1 Latrice

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Posted 05 October 2008 - 03:03 PM

Hello. I think I have a severe problem. :-(

Apparently I have been infected with Smart Antivirus. I don't think I've actually downloaded the "program" but my system is still affected. I did a search on these forums for it and found a solution that I had tried previously (running Malwarebytes) but I'm unable to do so. When I try to scan my computer it always restarts after saying the system received some sort of error. I tried to restart in safe mode to run the program then but every time I try it always restarts before I even get to the windows screen. Can anyone help?

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#2 boopme

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Posted 05 October 2008 - 03:34 PM

Try disabling yur antivirus program temporarily while you install and run the MBAM scan.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Latrice

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Posted 06 October 2008 - 06:59 PM

I was able to get a little further in the scan but my computer still restarted and wouldn't let me finish. And it still restarts every time I try to boot in safe mode. Is there anyway I can stop it from restarting to run the scan?

#4 Latrice

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Posted 07 October 2008 - 07:07 PM

:thumbsup:

#5 boopme

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Posted 07 October 2008 - 07:20 PM

Does it keep restarting in normal mode also, I'm not sure if that is what you said. If you can run it from normal/ We will probably need the error message.
This shoukd help

Stop the cycling Blue screen of Death and write down the complete error mesage...

Please do this

To stop the reboot process go to
}Start
}Right click My Computer
}Properties
}Advanced
}Startup and Recovery and untick automatically restart

The screen will now stop so you can copy it All.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Latrice

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Posted 07 October 2008 - 07:57 PM

I think whatever got my computer also did something to my start menu because majority of the icons are missing. I can't see My Computer. :thumbsup:

But yet, it restarts in normal mode but not right away. I'll get a message saying that windows has recovered from an error and needs to restart.

#7 boopme

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Posted 08 October 2008 - 08:13 PM

You still cannot run the MBam scan from normal mode?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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