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Mozilla Firefox Upgrade Problem


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21 replies to this topic

#1 KMCCAIN

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Posted 04 October 2008 - 04:51 PM

I recently downloaded Mozilla Firefox upgrade 3.0 & now am unable to access Firefox at all. I tried to uninstall & got message that Firefox was running & must be closed first. How can I close it? I also am unable to open links in e-mail and everything is running slower. From looking at Mozilla Firefox website I find that others are also having problems with this download, but I did not find a solution.

Thanks,
Karen

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#2 nigglesnush85

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Posted 04 October 2008 - 07:17 PM

Hello Karen,

To close the program you will need to end the process. To do this open the task manager (CTRL+ALT+DEL) then click the processes tab then locate firefox.exe and then right click this entry then end the process.

Try running the uninstaller again.
Regards,

Alan.

#3 KMCCAIN

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Posted 04 October 2008 - 09:39 PM

Thank you, Alan, this allowed me to uninstall Firefox. Should I now download the old version rather than the upgrade 3.0?

Also, this has not fixed my problem of not being able to open links from e-mail. Maybe I need to restart first?

Thanks so much.
Karen

#4 smohsen

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Posted 05 October 2008 - 06:12 AM

sorry dear!
what means of open link from e-mail?
I am always your's

#5 nigglesnush85

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Posted 05 October 2008 - 06:25 AM

No problem, glad to help. I would upgrade to the latest Firefox. What are you using for your emails?
Regards,

Alan.

#6 KMCCAIN

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Posted 05 October 2008 - 08:15 AM

Even tho there seems to be a problem with Firefox 3 (according to Mozilla Firefox forums), you think I should try it again??

I use Outlook Express. Links sent to me in body of e-mail will not open - I get the little hand when I click but never goes to hourglass. To get to your replies I am having to go directly to Bleeping Computer site & find my topic.

Thanks so much.

Karen

#7 nigglesnush85

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Posted 05 October 2008 - 12:24 PM

I'm using the latest FireFox http://www.mozilla.com/en-US/firefox/ and have not had any problems with it at all.

With outlook, is Firefox set as the default browser?
Regards,

Alan.

#8 KMCCAIN

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Posted 05 October 2008 - 02:35 PM

I looked at my setting - " use current web browser" was set (which WAS Firefox) but now I have to use IE.
Default e-mail also said "current e-mail" I tried changing these to IE and to Outlook & tried to open links - then went back to settings & they were back at "current". How can I hold the new settings?

Karen

#9 nigglesnush85

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Posted 05 October 2008 - 03:12 PM

That is strange, Is IE set as the default browser for the system? To check open the Start menu and click set program access and defaults.
Select the custom option and expand it and make sure IE is set there.
Regards,

Alan.

#10 KMCCAIN

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Posted 05 October 2008 - 04:52 PM

The settings have gone back to "use current browser" and use "my current e-mail". I have now tried to change them 3 or 4 times.

Even stranger... suddenly the e-mail links are working.

Since I have started using IE, I always get a message about "do you want to allow Active X controls" & then "A script is accessing...etc." Is there a way to stop this? It pops up every time I go to a new site.

Thanks,
Karen

#11 nigglesnush85

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Posted 06 October 2008 - 01:13 PM

If you open up IE and find Internet options, you should be an option to reset to default. That may solve the problem.
Regards,

Alan.

#12 KMCCAIN

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Posted 06 October 2008 - 07:12 PM

In Internet Options, both IE & Outlook are shown as defaults.

I didn't get an e-mail notice that you had replied, just decided to check the website.

Thanks,
Karen

#13 nigglesnush85

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Posted 07 October 2008 - 01:11 PM

The System File Checker, it may be able to help. http://www.updatexp.com/scannow-sfc.html

1. Click Start
2. Then run.
3. Type sfc /scannow
4. Press enter.
5. Follow the prompts

The SFC works by checking Windows system files and replacing the damaged files.
Regards,

Alan.

#14 KMCCAIN

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Posted 07 October 2008 - 07:44 PM

I ran the SFC, no problems showed up.

This is not causing me any problem at the moment with the way everything is running. Will it be a problem, do you think, if I reinstall Mozilla Firefox?

Thanks,
Karen

#15 nigglesnush85

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Posted 08 October 2008 - 03:01 PM

There shouldn't be a problem installing it again, if there is, you can uninstall it.
Regards,

Alan.




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