Hi folks, somebody recommended this forum to me as it helped them out! Here's hoping you might be able to do the same for me
I have a 21 month old Sony Vaio (VGN- FE31H) and it went out of warranty on December 2nd 2007. Unfortunately it also seemed to 'die' a month later in January of this year, whilst I was 9 months pregnant with my first child... bah!
Fast-forward to many months of online technical 'support' later....which has basically been a sham as they just keep on closing my queries and trying to SELL me the recovery discs that I feel should have been included with my initial purchase. I have done a little searching online and somebody with the same issue (or at least a very similar one) bought the recovery discs and they didn't actually work anyway.
I cannot even access Windows or operate the computer in safe mode...the Sony Vaio logo appears then a BLUE SCREEN message:A problem has been detected and windows has been shut down in order to prevent any damage to your computer.
Disable or uninstall any anti-virus, disc defragmentation or backup utilites. Check your hard drive configuration and check for updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your comp.
(0x001902fe, 0xf7cc780c, 0xf7cc7508, 0xf74711fc)
ntfs sys - address 74711fc base at f7464000 datestamp 41107eea
I've tried to install a licensed copy of Windows belonging to my Brother and it just reached the actual installation bit and the same blue screen appears. I can't seem to access anything via the function keys...apart from F2
, and I can't do sod all from there it appears.
I'm currently on maternity leave so I don't have the money to shell out on repairing a relatively new £900 computer that seems to have just given up through no fault of my own.
Does anybody have any suggestions? How would I go about running this CHKDSK /F and whatnot? Would I need a boot disk? I have seen some available for download but I'm pretty clueless.
My computer has Windows XP installed.
MANY THANKS in advance.
PS: I feel absolutely cheated by Sony btw...I have been into their store and they treated me like an absolute imbecile and basically said it wasn't their problem and gave me the number for a helpline (35p per minute).
I appreciate it is out of warranty now, but it was a mere 2 months out of warranty when I first paid them a visit (after just giving birth) and they looked at me like I was expecting something for nothing. I spent 900 frigging notes on the thing!!! A little bit of support and a nudge in the right direction wouldn't have gone amiss.