Posted 07 October 2008 - 07:28 AM
I used to work for HP, and I love them dearly, but sometimes their software sucks. I am currently maintaning 700 printers in a hospital, and know a little bit about this issue.
I think you have been given good advice, that is to uninstall, reboot, and then reinstall HP software. You might try downloading the latest driver from HP's website. This is usually the best way, or at least has the best chance of success.
Sometimes, if the HP software is acting real buggy, it will not uninstall properly, in which case you can contact HP and they can give you uninstalling instructions - which can be tricky and involve registry edits, or you can reimage your machine. It is unfortunate, but I have been in that position before, reimage a machine to solve an issue with HP software, reninstall the printer driver and get the same issue again anyway.
My experience has been that your issue happens most frequently when setting up the printer to work wirelessly.
I'M SO SMART IT'S SCARY!
Currently home chillin' with the fam and my two dogs!