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I Am In Over My Head!


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12 replies to this topic

#1 Mike Taft

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Posted 03 October 2008 - 05:05 PM

Sorry if I am posting in the wrong place, this is my first post.

My computer was locked up when I got home from work. I looked like my daughter tryed to download something for her myspace. It showed an error message but I can not remember what it said. I restarted the computer and tried to run a scan with my antivirus software but the program would not start.

So I tried to run Malwarebytes but it would not open as well. I tried starting in safe mode but I could not get that to work either. My internet explorer does not work and it seems that I can not run any .exe files or any actual programs.

I can look at some different files but no programs, can you help me?

I do not know how to even look for what is infected.

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#2 perr

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Posted 03 October 2008 - 05:15 PM

Try a system restore to a point before the problem.

#3 Noypi_to_its

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Posted 03 October 2008 - 05:17 PM

http://www.dougknox.com/xp/file_assoc.htm download the registry fix here for .exe file association

EDIT:

ooops,, sorry i missed the part where you said your ie is not working, try this instead

Fixing the association settings using Registry editor
Click Start, Run and type Command
Type the following commands one by one:
cd\windows
regedit

If Registry Editor opens successfully, then navigate to the following key:
HKEY_CLASSES_ROOT \ exefile \ shell \ open \ command

Double-click the (Default) value in the right pane
Delete the current value data, and then type:
"%1" %*
(ie., quote-percent-one-quote-space-percent-asterisk.)

Navigate to:
HKEY_CLASSES_ROOT\.exe

In the right-pane, set (default) to exefile
Exit the Registry Editor.
If you're unable to launch Regedit.exe even from Command Prompt, try this:

copy regedit.exe regedit.com
regedit.com

Edited by Noypi_to_its, 03 October 2008 - 05:38 PM.


#4 ruby1

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Posted 03 October 2008 - 07:52 PM

What happens when you turn on the computer to try to boot up into Normal Mode
and what happens when you try to boot into safe mode?How far do the processes go? Do you get any error message?

Will it let you even access the System Restore facility?

In other words what WILL it let you do ; maybe start from that perspective and try to work forward? :thumbsup:

Edited by ruby1, 03 October 2008 - 08:05 PM.


#5 Mike Taft

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Posted 03 October 2008 - 08:28 PM

Thank you for the quick replys. I am unable to use the command prompt so I downloaded the exe file association fix on another computer and transferred it to the infected computer and still nothing happens when I try to open it.

I am also unable to access system restore. This thing really has me handcuffed.

When I start the computer in normal mode everything looks great, I just can't open any programs and I can not start up in safe mode at all it kicks me out to a normal boot.

Any other suggestions would be greatly appreciated. Thanks!

#6 perr

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Posted 03 October 2008 - 08:47 PM

system restore from recovery console.

http://www.google.com/search?hl=en&q=x...mp;aq=f&oq=

#7 quietman7

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Posted 03 October 2008 - 09:52 PM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#8 Mike Taft

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Posted 05 October 2008 - 09:53 PM

Well after trying all of the recommendations I still could not make any progress.

I tried changing the file extensions and I also tryed a system repair from the startup cd. Everytime I tried to get to the command prompt it asked for a password that I never set and I could go no further.

I am unable to start in safe mode so I can't check or change the administrators password. I may be SOL. I will try anything at this point, what do I have to lose?

#9 quietman7

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Posted 06 October 2008 - 07:40 AM

Check your file association for .exe files. Open the "File Types" dialog box in Windows Explorer or My Computer. Go to Tools > Folder Options > File Types tab. Scroll down to where .EXE would be in the alphabetical order and make certain .EXE is not there. If it is, then edit it there by changing the association to Application. Select the New button, type in EXE for the extension and select the Advanced button. From the list pick "Application."

Also see:
"Unable to Start a Program with an .exe File Extension"
"Fix or Restore Broken .EXE .LNK .COM Association Caused by Virus"

Note: Some of these steps involve making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own.
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#10 Mike Taft

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Posted 06 October 2008 - 09:54 PM

I looked at the file associations and there was no EXE in the list so I tried to add a new extension and add the application status but it showed that exe was already associated with the application.

I have also tried to get the task manager to open and have been unsuccessful, therefore I can not open the registry or command prompt.

I also changed the extension on the regedit.exe to .com and it still would not open.

Is there anything else I could try before I give up?

#11 quietman7

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Posted 07 October 2008 - 08:34 AM

Did you try the suggestions in the two links I provided under "Also See"?
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#12 Mike Taft

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Posted 07 October 2008 - 08:25 PM

Yes Sir, I am unable to open any file extensions at all and it will not let me type in the command prompt area.

I am also unable to open the task manager.

I even tried to go through the recovery console to repair windows but it keeps asking me for a password which I do not know.

Thanks quietman7 for all of your help.

#13 quietman7

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Posted 08 October 2008 - 07:31 AM

If you are unable to run .exe and .cmd files and cannot use the Recovery Console, your options are limited.

You can try using the Repair permissions package - Repair associations package which may assist in repairing your file associations. <- for Windows XP ONLY.
Note: The reset associations package contains several versions of the same script. You may have one or more working associations that you can use to launch the script and make a repair. Be sure to read the usage instructions.
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