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Another Rarpassgen


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5 replies to this topic

#1 skunk14

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Posted 02 October 2008 - 01:41 PM

Hi I have the same problem. I did the steps us shown above and here is my log:

Malwarebytes' Anti-Malware 1.28
Database version: 1226
Windows 5.1.2600 Service Pack 2

2008/10/02 08:28:45 PM
mbam-log-2008-10-02 (20-28-45).txt

Scan type: Quick Scan
Objects scanned: 46493
Time elapsed: 2 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 24
Registry Values Infected: 4
Registry Data Items Infected: 18
Folders Infected: 2
Files Infected: 25

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\neksolda.dll (Trojan.Zlob) -> Delete on reboot.
C:\WINDOWS\xgpsarbm.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02715e47-5a8e-495b-8f63-0d30470b8e72} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ljjypigh (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{02715e47-5a8e-495b-8f63-0d30470b8e72} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{dc081a09-eb5d-4273-b0d4-b4dec6c6f08f} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\__c00f5179 (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\wkey (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\mwc (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\webvideo (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{350e209a-e519-41aa-b37e-b11e1d53677f} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{72d7dd08-8bc2-4103-a3f2-71d15af058c0} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{7a708723-bcbd-4931-b1ad-a056d0a49481} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{07c95681-ea0e-4364-9fa2-0719cf6191a3} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{07c95681-ea0e-4364-9fa2-0719cf6191a3} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{0b6be811-089f-4fa3-8c9b-46a16eb176d8} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{c30d6320-1dbb-44cd-91e8-347ab778b27f} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{0e3a3463-7b9c-44e9-b0bf-d71133330658} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3dd0feaf-f65c-4e13-9a08-e72bfc9ded2d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSPlugin (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\dkwqgnbe.bvas (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\dkwqgnbe.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\neksolda (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components\0\source (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{0e3a3463-7b9c-44e9-b0bf-d71133330658} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\xgpsarbm (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\Start Page (Hijack.Homepage) -> Bad: (http://softwarereferral.com/jump.php?wmid=6010&mid=MjI6Ojg5&lid=2) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId (Trojan.FakeAlert) -> Bad: (VIRUS ALERT!) Good: (76487-OEM-0056451-58168) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\International\sTimeFormat (Trojan.FakeAlert) -> Bad: (HH:mm: VIRUS ALERT!) Good: (hh:mm:ss tt) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoStartMenuMorePrograms (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDrives (Hijack.Drives) -> Bad: (12) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoToolbarCustomize (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetFolders (Hijack.Explorer) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispCPL (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\privacy_danger (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\ljJYPigh.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\neksolda.dll (Trojan.Zlob) -> Delete on reboot.
C:\WINDOWS\enpk.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\index.htm (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\body.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\capt.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\capt2.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\red.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\privacy_danger\images\text.gif (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\fkebanrw.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\nkefbltdlvs.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\dkwqgnbe.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\xgpsarbm.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\Skunk\Desktop\Protect Your Privacy.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Desktop\Malware Defender.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Desktop\System Error Fixer.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Favorites\Malware Defender.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Favorites\Protect Your Privacy.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Favorites\System Error Fixer.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Local Settings\Temp\windfr.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Skunk\Local Settings\Temp\smchk.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

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#2 quietman7

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Posted 02 October 2008 - 01:47 PM

Your MBAM log indicates some files will be deleted on reboot. If MBAM encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. If you have not rebooted, make sure you do this. When done, rescan again with MBAM and check all items found for removal. Then click the Logs tab and copy/paste the contents of the new report in your next reply. If you did reboot, then rescan again anyway and post a new log.
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#3 skunk14

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Posted 02 October 2008 - 02:07 PM

I rebooted and it seems that everything is gone. But on rescan it did find more. Here is the log:

Malwarebytes' Anti-Malware 1.28
Database version: 1226
Windows 5.1.2600 Service Pack 2

2008/10/02 09:04:07 PM
mbam-log-2008-10-02 (21-04-07).txt

Scan type: Quick Scan
Objects scanned: 46195
Time elapsed: 2 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\ (Trojan.Agent) -> Delete on reboot.

#4 quietman7

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Posted 02 October 2008 - 02:15 PM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different or the same tools to do the job. Even then, some infections can be difficult to remove because of their morphing characteristics which allows the malware to regenerate itself.

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 skunk14

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Posted 06 October 2008 - 04:34 AM

OK I'm having problems now. I tried to do what you instructed above but had the following problems:

1. Running ATF cleaner I couldn't select Firefox even though I use Firefox. It worked fine in the Main tab.
2. When restarting the computer I could not load safe mode. The computer hangs and I get a blue screen. It restarts fine in normal windows mode.
3. I ran SuperAntiSpyware in normal Windows and got the following log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/03/2008 at 12:25 PM

Application Version : 4.21.1004

Core Rules Database Version : 3587
Trace Rules Database Version: 1574

Scan type : Quick Scan
Total Scan Time : 00:39:15

Memory items scanned : 455
Memory threats detected : 0
Registry items scanned : 410
Registry threats detected : 2
File items scanned : 13408
File threats detected : 0

Adware.Vundo Variant
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks#{02715E47-5A8E-495B-8F63-0D30470B8E72}

Trojan.DNSChanger-Codec
HKU\S-1-5-21-2052111302-1960408961-839522115-1003\Software\uninstall
____________________________________________________________________________

It seems however it has not done the trick and when running Malware again I get this log:

Malwarebytes' Anti-Malware 1.28
Database version: 1226
Windows 5.1.2600 Service Pack 2

2008/10/06 10:51:49 AM
mbam-log-2008-10-06 (10-51-49).txt

Scan type: Quick Scan
Objects scanned: 43669
Time elapsed: 2 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\ (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\ (Trojan.Agent) -> Delete on reboot.
__________________________________________________________________________

I did reboot everytime when asked and followed the instructions exactly except for not running in safe mode. I'm not sure why my computer won't load in safe mode but it might be something to do with the spyware. It also blocks all anti virus updates and websites that have anything to do with antivirus or anti spyware (like this one, i'm using another computer to log into this forum)

Any suggestions on what to do next will be great. Thanks.

#6 quietman7

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Posted 06 October 2008 - 07:43 AM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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