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Freezing Computer ~ More Information This Time


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#1 Daughter of the King

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Posted 02 October 2008 - 11:16 AM

Ok, I have a HP Pavilion Computer Intel® Celeron® CPU 2.50GHz 2.49 GHz, 760 MB of Ram
Operating system is Microsoft Windows XP Home Edition Version 2002 Service 2PK

The problem started a few months ago when I would attempt to go on to the internet the computer would pop up multiple internert pages, the same one, but I would have 3 or 4. Then it started freezing up when I would go to any location on the internert. But if I was sent something on the internet via email I could go on to the page from my email message, not a problem. Just recently I did this though and it allowed the first few pages and then started freezing up. I had a friend come over to try to find help me, he downloaded a free version of AVG Anti Virus and we found some stuff and deleted it, well I was told to put it in a vault, so I did. I just found the vault today and deleted it out of the vault, or it is called quarintine, I guess. The computer is now starting to slow up when I go on to do things on my email. Right now it is a little slow when I am in my files but not too bad. the freezing problem as far as going on to the internet is just as bad as before we got some threas out. I am scanning again as I am writing this on another computer. I am willing to just start all over again if you want to help me with that. I saved all of my important files and I am ready to crash this thing and rebuild. I still do have acess to email and files. There are not warning boxes or anything coming up on my screen.

Edited by Daughter of the King, 02 October 2008 - 11:18 AM.


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#2 quietman7

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Posted 02 October 2008 - 11:54 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.


If you're not finding any malware, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.
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