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Conflict With Outlook 2003 And 2007 Calenders


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#1 hispaladin

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Posted 01 October 2008 - 03:24 PM

I have one client on our network who suddenly cant have appointments added to his calender by any users that use 2003 outlook. They may remove appointments just not add. He is using outlook 2007. The users that have outlook 2007 have no trouble adding appointments to it and there are other users with 2007 that may be modified by the 2003 users. When a 2003 user attempts to add a appointment to his calender they receive an error message that either the file has been deleted or moved, the mailbox file size has reached maximum size, or they do not have permission. The file has not been moved or deleted and is no where near maximum size. All users have editor rights to the calender also. Any help would be appreciated.

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#2 nigglesnush85

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Posted 01 October 2008 - 06:22 PM

Hello hispaladin,

Is this a recent problem, or has it been happening since the install of the product?
Regards,

Alan.

#3 hispaladin

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Posted 02 October 2008 - 09:37 AM

no this problem only started on tuesday.
we did have the exchange server crash (total hard drive loss) and had to rebuild using tape drives but the exchange and outlook worked fine after the rebuild. it was a disaster recovery rebuild so it put the system state and all file system back just as before. we had the exchange server back up and running monday night and it worked fine the first half of tuesday then just stoped working. no changes, updates, or modifications were made that i am aware of(and they are rather conserned and tell me everytime the server has a hickup)

#4 nigglesnush85

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Posted 02 October 2008 - 11:37 AM

That is strange, the event viewer on the problem PC may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

However there may be a problem with the exchange server.
Regards,

Alan.

#5 hispaladin

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Posted 17 October 2008 - 09:26 AM

sorry about the long time to reply.
After a chat with Microsoft tech support I was informed that that is a "unsupported issue" In short its not suppose to work that way and we just got lucky that it worked up till this point. In order for outlook delegates to add/modify/remove appointments they must be running the same version of outlook(i.e. 2007). They said it was not guaranteed that it would not work but most likely would have problems and eventually stop working just because it wasn't programed to work. We upgraded all our workstations to office 2007 and that resolved the problems all together (though causing some user problems :thumbsup: with the employees figuring out the differences in 03 and 07). So in short according to Microsoft the only solution is to upgrade.

Thanks for the help and sorry for the delay

#6 nigglesnush85

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Posted 17 October 2008 - 02:11 PM

No problem, glad to help. Thanks for letting us know the solution :thumbsup:
Regards,

Alan.




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