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Help! Everything Goes Away Except Virtumonde.prx


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#1 xxsassxx31

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Posted 01 October 2008 - 01:33 PM

Hello! I appreciate this forum and the help you provide and hopefully you guys can help me with this annoying problem. I am running a Windows Vista on an HP 32-bit laptop system.

I somehow acquired that "Windows Antivirus 2009" on my system and I have the following security software on my computer (I disable some of them sometimes which I maybe should not have done):

McAfee, Spybot Search & Destroy, Combofix, Vundofix, Windows Defender, the paid online version of PandaSecurity anti-virus scan (which is usually very good!), and UniBlue spyeraser.

I ran these various programs multiple times and before I ran these scans, my computer was absolutely horrendous as windows were popping up etc and my typing was much slower and it was driving me crazy.

All of my Spyware seemed to be destroyed except Virtumonde.prx won't remove! I run the Spybot Search & Destroy and it "locates" this file and I click on remove but I run the scan again and it is still there! I run Windows Defender and it find the trojan and says "it removed it" but the file is still there every time I run a scan! I am just going crazy and I am scared that it can take my passwords so it is holding me back from my work! The Panda scan which is the most useful product I have ever used can't even locate these files!

Again, thanks so much for all your diligence and help and please let me know what I can potentially do to fix this problem. To avoid using internet explorer, I am using my AOL as it seems to be separate from the Windows internet explorer. Thanks again!

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#2 quietman7

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Posted 01 October 2008 - 01:57 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

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#3 xxsassxx31

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Posted 01 October 2008 - 02:42 PM

Thanks so much for your diligence and quick help! I will follow your instructions step by step.

I did as you asked and here is the log file...all of this is time sensitive because of my work so I appreciate the diligence and help once again! :

Malwarebytes' Anti-Malware 1.28
Database version: 1225
Windows 6.0.6001 Service Pack 1

10/1/2008 12:40:33 PM
mbam-log-2008-10-01 (12-40-33).txt

Scan type: Quick Scan
Objects scanned: 52226
Time elapsed: 4 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 6
Registry Data Items Infected: 4
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{25F82964-8B9A-E723-9BA5-0B739CEC8A00} (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\peltodgx.bmos (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\peltodgx.toolbar.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\cmdhlpapp (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\searchmigrateddefaulturl (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\search bar (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\searchmigrateddefaulturl (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q=%s) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\SearchMigratedDefaultURL (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q={searchTerms}) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\Search Bar (Hijack.Search) -> Bad: (http://internetsearchservice.com/ie6.html) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\SearchMigratedDefaultURL (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q={searchTerms}) Good: (http://www.google.com/) -> Quarantined and deleted successfully.

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Smart Antivirus 2009 (Rogue.SmartAntivirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\eqoekcd\cmdhlpapp.dll (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 01 October 2008 - 02:44 PM

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#5 xxsassxx31

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Posted 01 October 2008 - 02:53 PM

Do you want me to still restart? I ran the scan and it says "no malicious software detected". I will restart now and see if it comes again on startup and brb. Here is the log:

Malwarebytes' Anti-Malware 1.28
Database version: 1225
Windows 6.0.6001 Service Pack 1

10/1/2008 12:52:02 PM
mbam-log-2008-10-01 (12-52-02).txt

Scan type: Quick Scan
Objects scanned: 52177
Time elapsed: 4 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 xxsassxx31

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Posted 01 October 2008 - 03:07 PM

Ok....I restarted and did a scan again after the previous scan and it "found 1 file". Here is the log....I am going to restart again...

Malwarebytes' Anti-Malware 1.28
Database version: 1225
Windows 6.0.6001 Service Pack 1

10/1/2008 1:05:45 PM
mbam-log-2008-10-01 (13-05-45).txt

Scan type: Quick Scan
Objects scanned: 51285
Time elapsed: 7 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 xxsassxx31

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Posted 01 October 2008 - 03:22 PM

I ran it again...it said "1 file" found....below is the log...thanks for your help and hopefully we can finish this up....thank you so much for your help my friend!:

Malwarebytes' Anti-Malware 1.28
Database version: 1225
Windows 6.0.6001 Service Pack 1

10/1/2008 1:21:20 PM
mbam-log-2008-10-01 (13-21-20).txt

Scan type: Quick Scan
Objects scanned: 51269
Time elapsed: 7 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 quietman7

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Posted 02 October 2008 - 07:10 AM

How is your computer running now? Any more reports/signs of infection?
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#9 xxsassxx31

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Posted 02 October 2008 - 12:25 PM

Here is some updated information:

As for where Virtumonde.prx is located it says from my Spybot search:
[SBI $08165C54] Autorunsettings
HKEY_USERS\S-1-5-21-3088496171-2415991035-3669267081-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds

Also, everytime I start windows up a dialog box opens stating:
"Error loading C:\Users\SDARIA~1\AppData\Local\Temp\opnnnkLF.dll
The specified module could not be found."

If anyone can help me I would appreciate it. It is holding me up from my work 2nd day now

#10 quietman7

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Posted 02 October 2008 - 01:23 PM

It's not unusual to receive such an error when "booting up" after using anti-virus and other security scanning tools to remove malware infection.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Also look for an entry with cmds and delete that.
  • Reboot your computer and see if the startup error returns.

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#11 xxsassxx31

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Posted 04 October 2008 - 05:42 PM

It's not unusual to receive such an error when "booting up" after using anti-virus and other security scanning tools to remove malware infection.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
  • Open the folder and double-click on autoruns.exe to launch it.
  • Please be patient as it scans and populates the entries.
  • When done scanning, it will say Ready at the bottom.
  • Scroll through the list and look for a startup entry related to the file(s) in the error message.
  • Right-click on the entry and choose delete.
  • Also look for an entry with cmds and delete that.
  • Reboot your computer and see if the startup error returns.


It looks like it's gone...the autorun program was extremely useful so I appreciate it...we'll see if it stays away and thank you very much for your help!

#12 quietman7

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Posted 05 October 2008 - 06:35 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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#13 Rabie

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Posted 18 October 2008 - 09:38 AM

Hello,
actually im facing the same mentioned here, however mine is abit different. the startup entry of the virus is not being deleted:
i ran Malwarebytes' Anti-Malware, it found (HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cmds (Malware.Trace) -> Quarantined and deleted successfully). but the file is still there. i tried Autoruns and Regedit command, i deleted it manually hundreds of times but as soon as i refresh i find it again, i dunno where is its origin file.
note that, my internet connection seems to be infected. it's getting slower, seems to be overloaded.
i have Norton Internet Security 2009, Spybot and Malwarebytes on my system.

can anyone help me to get rid of this? thank you anyways

best regards

#14 quietman7

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Posted 18 October 2008 - 11:48 AM

Welcome to BC Rabie

If you have an issue or problem you would like to discuss, please start your own topic. Doing that will help to avoid the confusion that often occurs when trying to help two or more members at the same time in the same thread. Even if your problem is similar to the original poster's problem, the solution could be different based on the kind of hardware, software, system requirements, etc. you are using and the presence of other malware. Further, posting for assistance in someone else's topic is not considered proper forum etiquette.

Thanks for your cooperation.
The BC Staff
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