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Unable To Stay On Any Browser/ Unable To Install New Programs


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5 replies to this topic

#1 libjoe67

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Posted 01 October 2008 - 01:33 AM

I am having a hard time staying on any web browser (firefox/ IE/ Safari) for any significant period of time in the last week. I keep getting the message of :

Blank ( browser) encountered problems and will have to be shut down.

I have tried uninstalling Firefox and IE7 but now I can't even reinstall it cause the I keep getting "file corrupted" when I try downloading the program again from the originator's site. I only have safari now and can't install any program cause it reads everything as corrupted. I have used the following programs to see if I can get rid of whatever is causing this problem.

SUPERAntisoftware - I keep getting Adware.TrackingCookie

Spybot- isn't working anymore...not loading anymore

Malwarebytes- doesn't show anything wrong

The computer has also been running slow and restarts by itself on occassion.

I don't know what happened but it keeps getting worse by the minute.


Please help...911!

update:

used Spybot tonight and was able to scan but I noticed the scanning exceeding the files (approx 10 thou) to almost 12 though. That has never happened before. I also noticed those extra files had Zlob on them.

The funny thing is that Spybot couldn't find anything wrong.

Not sure if this helps.

Edited by libjoe67, 01 October 2008 - 02:48 AM.


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#2 libjoe67

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Posted 01 October 2008 - 01:57 PM

anyone?

By the way, I am running windows XP professional version 2002.


Please help.

#3 quietman7

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Posted 01 October 2008 - 02:10 PM

Please post the results of your MBAM scan for review.

To retrieve the MBAM scan log information, launch MBAB.
Click the Logs Tab at the top.
mbam-log-7-18-2008(09-52-04).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.

I keep getting Adware.TrackingCookie

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

The type of cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. They are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners. Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups nor do they install malware.

As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize this by reading "Blocking & Managing Unwanted Cookies" and "Block Third-Party Cookies in IE7".

The computer has also been running slow and restarts by itself on occassion

Are you getting any error messages? Shutdown problems can be symptomatic of a variety of things to include hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast. You should be able to see the error by looking in the Event Log or reading the memory dump file.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. Write down the full error code and any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.
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#4 boopme

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Posted 01 October 2008 - 02:13 PM

Disable spybot and run SmitFraudFix by S!Ri
Post back the scan results, please.
The report can be found at the root of the system drive, usually at C:\rapport.txt .
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#5 libjoe67

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Posted 01 October 2008 - 04:51 PM

Please post the results of your MBAM scan for review.

To retrieve the MBAM scan log information, launch MBAB.
Click the Logs Tab at the top.
mbam-log-7-18-2008(09-52-04).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.

I keep getting Adware.TrackingCookie

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

The type of cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. They are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners. Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups nor do they install malware.

As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize this by reading "Blocking & Managing Unwanted Cookies" and "Block Third-Party Cookies in IE7".

The computer has also been running slow and restarts by itself on occassion

Are you getting any error messages? Shutdown problems can be symptomatic of a variety of things to include hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast. You should be able to see the error by looking in the Event Log or reading the memory dump file.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. Write down the full error code and any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.


Here is my scan report:

Malwarebytes' Anti-Malware 1.28
Database version: 1188
Windows 5.1.2600 Service Pack 2

10/1/2008 2:44:00 PM
mbam-log-2008-10-01 (14-44-00).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|)
Objects scanned: 98356
Time elapsed: 33 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


It looks clean but why can't I open the Firefox 3 program and install? Why can't I open AVG 8.0 Anti-Virus program and install? It keeps reading "file corrupted". Any ideas?

#6 quietman7

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Posted 02 October 2008 - 07:13 AM

Why can't I open AVG 8.0 Anti-Virus program and install? It keeps reading "file corrupted".

Are you doing this while logged into the "Administrator Account" or an "account with administrator privileges"?

Please advise exactly what steps you are doing and provide the complete error message.
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