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Av I Can Install/run In Safe Mode?


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#1 PurpleDiane

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Posted 30 September 2008 - 10:59 PM

DH's computer has apparently been badly infected. When we log in to a regular windows account, it takes literally hours to come up and then the quick launch and sys tray never show up, and nothing seems to be working. It is windows XP home & I think it's fairly up to date. (supposed to automatically do that). It has Norton Internet Security, also supposed to keep itself up to date.

I can boot it up in safe mode, but when I start Norton, it says some features aren't available in safe mode, do I want to do a scan? I say yes, but nothing happens.

I can run Hijack This from a thumb drive, but it doesn't seem to find anything while in safe mode. So far I haven't managed to get the messed up system to recognize the thumb drive.

Is there something that doesn't need to be installed while in windows mode? Some program I can install from a thumb drive in safe mode or better yet, just run directly from the thumb drive?

Any help would be appreciated.

Diane

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#2 Budapest

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Posted 30 September 2008 - 11:02 PM

You should be able to run this one from a pen drive:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 PurpleDiane

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Posted 01 October 2008 - 12:01 AM

Thanks for the quick response.

I am giving it a try. However, even in safe mode, the system seems very slow.

It might be from NAV - there are 2 processes of navw32.exe running. Even though the task manager shows 96-98% of the CPU going to Idle, everything is very slow. Perhaps I should kill the navw32.exe processes? Since I can't even get it to run a scan anyway!

When I started Dr.Web-Curit, I got a screen saying download full version - 30 day free trial. I wasn't sure what to do so I clicked on the words. Now I'm waiting for something else to happen.

#4 Budapest

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Posted 01 October 2008 - 12:17 AM

When you first run Dr.Web-Curit click Start.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 PurpleDiane

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Posted 01 October 2008 - 12:44 AM

I did. Actually I should say that there wasn't a file called launch, just the drweb-cureit.exe.

There was a splash screen. Either before or after the splash screen, there was another window where I clicked Start. Then the one about download full version free trial. I wasn't sure if it was confirming that's what I downloaded, or what. Apparently I shouldn't have clicked on it because it opened IE and tried to connect to the internet, which didn't work because I'm in Safe mode. I dismissed that screen (and IE). The splash screen is still displayed, but it hasn't refreshed itself yet so I don't know if it says anything important yet.

Task manager says that the drweb-cureit.exe process is still there, so I think I'll wait a little bit to see if anything else happens. Unless you think I should just restart into Safe mode and try again?

Diane

#6 Budapest

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Posted 01 October 2008 - 01:11 AM

Yeah, I think you should reboot and try again. I just tried it on my computer and after I clicked Start it immediately started scanning.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 PurpleDiane

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Posted 01 October 2008 - 01:48 AM

Got distracted, and when I got around to going back to it, it had finished scanning (and maybe found a trojan that I moved per your directions). Now it is scanning the whole computer.

I will post again when it is finished. Thanks so much, I'm hopeful this will fix it.

Diane

#8 PurpleDiane

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Posted 01 October 2008 - 06:05 PM

Below is the file from drweb-cureit. One thing I don't understand: during the disk scan, it only moved 2 files, and apparently didn't do anything with the others. (The very first entry is from the first scan). But if I select one of the un-moved files in the list, I don't get any choices of what to do with it, nor do I get any choices with Select All. Then if I try to end the program it gives me a warning No operations performed on some files in list.

What should I do now?

Thanks!
Diane

[added later] PS. Oops, this is the original scan. Was I supposed to do another after reboot and post that? In any case, give me any suggestions you have while I scan again. If I can log in to Windows, should I scan from there, or use Safe Mode again?

sync.exe;c:\program files\grid client;Probably DLOADER.Trojan;Incurable.Moved.;
data002\data002;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data212\d;Trojan.Ishop;;
data002;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data212;Archive contains infected objects;;
data003\Helper.dll;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data212\d;Adware.Yassist;;
data003;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data212;Archive contains infected objects;;
data212\data004;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data212;Adware.Coolbar;;
data212\data005;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data212;Adware.Cdn;;
data212;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe;Archive contains infected objects;;
data213\bar.dll;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data213;Adware.Alibaba;;
data213\update.exe;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe\data213;Adware.Alibaba;;
data213;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing\eMule-0.46b-VeryCD0715Install.exe;Archive contains infected objects;;
eMule-0.46b-VeryCD0715Install.exe;C:\Documents and Settings\Owner\My Documents\Documents_etc\My Pictures\shenzhoujing;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;D:\i386\Apps\App13914\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;D:\i386\Apps\App13914\comps\coach;Archive contains infected objects;Moved.;

Edited by PurpleDiane, 01 October 2008 - 06:21 PM.


#9 Budapest

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Posted 01 October 2008 - 07:42 PM

Try booting back into Normal Mode and let us know how your computer is running.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 PurpleDiane

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Posted 02 October 2008 - 02:07 PM

Well, I ran SDfix also, which found a few things, but I lost some of the log information (stupid me). I accidentally re-installed it after running the first half.
Unfortunately, it still goes into molasses mode when trying to startup a windows account normally.

Any suggestions?

Now the new drweb-cureit file shows this:

Process.exe;C:\SDFix\apps;Tool.Prockill;Moved.;
A0185202.exe;C:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP603;Tool.Prockill;Moved.;
A0183163.exe\core.cab\GTDOWNAO_106.ocx;D:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP603\A0183163.exe;Adware.Gdown;;
A0183163.exe;D:\System Volume Information\_restore{F845E3DB-F751-4BE4-A620-64F2CA1BFB5F}\RP603;Archive contains infected objects;Moved.;
SDFix.exe\SDFix\apps\Process.exe;G:\Fixme\SDFix.exe;Tool.Prockill;;
SDFix.exe;G:\Fixme;Archive contains infected objects;Moved.;

Here is what SDfix info I have:

SDFix: Version 1.230
Run by Administrator on Wed 10/01/2008 at 05:05 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Restoring Default Security Values
Restoring Default Hosts File

Rebooting

Checking Files :

No Trojan Files Found

Removing Temp Files

ADS Check :

Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-01 18:13:32
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0

Remaining Services :

Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Application Loader"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe:*:Enabled:AOLTsMon"
"C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe:*:Enabled:AOLTopSpeed"
"C:\\Program Files\\Common Files\\AOL\\1127583009\\EE\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1127583009\\EE\\AOLServiceHost.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"="C:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\AOLSP Scheduler.exe"="C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\AOLSP Scheduler.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\asp.exe"="C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\asp.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe"="C:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\Sogou PXP\\p2psvr.exe"="C:\\Program Files\\Common Files\\Sogou PXP\\p2psvr.exe:*:Enabled:Sogou P4P Service"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Grid Client\\sync.exe"="C:\\Program Files\\Grid Client\\sync.exe:*:Enabled:Sync"
"C:\\Program Files\\Grid Client\\peer.exe"="C:\\Program Files\\Grid Client\\peer.exe:*:Enabled:muse peer"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :

Files with Hidden Attributes :

Tue 22 Jan 2008 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Sun 21 Sep 2008 3,294 A..H. --- "C:\Program Files\InterActual\InterActual Player\iti24.tmp"
Tue 22 Jan 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Wed 8 Aug 2007 400 A..H. --- "C:\Program Files\Common Files\Symantec Shared\COH\COH32LU.reg"
Wed 8 Aug 2007 403 A..H. --- "C:\Program Files\Common Files\Symantec Shared\COH\COHDLU.reg"

Finished!

#11 Budapest

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Posted 02 October 2008 - 03:53 PM

See if you're now able to run this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 PurpleDiane

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Posted 02 October 2008 - 05:17 PM

Thank you so much for your help. I will give that a try tomorrow; have to go do real work now. ;-)

If I boot up in safe mode with networking and have the computer hooked to my LAN, so you think I can install it? Usually it is on the wireless, but it's not hard to connect directly. I'm still having the slow as molasses issue when trying to boot windows to a normal account, which is why I'm trying to do as much as possible in safe mode.

I managed to turn off screensaver and power-down settings, so maybe I'll make some headway with it this time if I'm *really* patient.

Diane

#13 Budapest

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Posted 02 October 2008 - 05:26 PM

You could download the following two files on another computer and transfer them to the problem one on a CD or pen drive.

mbam-setup.exe
mbam-rules.exe


The first file is to install the program and the second will update the definitions. The links for these files are in my previous post.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 PurpleDiane

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Posted 03 October 2008 - 08:30 PM

I'm back finally for a few minutes. I couldn't find mbam-rules but I did run the program. Here is the log file from the quick scan:

Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 2

10/3/2008 2:39:20 AM
mbam-log-2008-10-03 (02-39-20).txt

Scan type: Quick Scan
Objects scanned: 46553
Time elapsed: 21 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Sohu R&D (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
__________________________________________________________________
Here is the log file from the complete scan:
Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 5.1.2600 Service Pack 2

10/3/2008 11:16:41 AM
mbam-log-2008-10-03 (11-16-41).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 113978
Time elapsed: 2 hour(s), 4 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
______________________________________________

Someone (elsewhere) told me to use TrojanHunter, which I did and it claimed to find something, but you have to buy it to fix it. Didn't know if that was a reasonable thing or not, so have just left as is. However, I couldn't figure out what trojan it was complaining about, because it complained alot about other stuff that made no sense to me.

I ran HJT (still in safe mode, though) and this is what I got:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:38:04 PM, on 10/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
F:\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.509.6972\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [IMSCMig] C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload
O4 - HKLM\..\Run: [Grid Client Configurator] "C:\Program Files\Grid Client\peerconf.exe" -d test
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.0\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/activedata/nprdtinf.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: P4P Service - Sohu.com Inc. - C:\Program Files\Common Files\Sogou PXP\p2psvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

Any suggestions what to do next? I still cannot functionally use a regular Windows account. I tried installing Spybot but it requires internet access so that was hopeless.
I'm trying to boot up normally now, but it doesn't look promising.

Thanks,
Diane

#15 PurpleDiane

PurpleDiane
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Posted 03 October 2008 - 11:16 PM

I still cannot boot up normally. Everything seems OK until logging in. the first 3 or 4 characters of the password get echoed as they are typed, but then things go into sloooooow mode. I finish typing the password, hit return, then after 3 hours the screen still says loading personalized settings. If I wait a few more hours, I see the background image.

I found mbam-rules.exe so I ran it and now I'm running another full scan with malwarebytes. I'll post again with whatever results I get.

I don't seem to have the patience to let it sit for say, 24-48 hours and see if windows ever comes up. Argh! If I don't get anywhere with these programs, maybe I'll have to try that.

By the way, there are 2 users and both have this problem.

Diane




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