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IE help desperately needed


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43 replies to this topic

#1 jksmithey

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Posted 28 April 2005 - 10:01 PM

Hello Wonderful Tech People :thumbsup:

I am new to BC and a "medium" beginner computer user. And, I need some serious help :flowers: Also, I apologize if this is in the wrong forum. I still am not sure if this is a "virus" thing or just IE.

My problem sounds very very similar to Joelp21............

{I am having problems with IE6. I am connected thru the net with a LAN. I can use all my instant messengers and also use my p2p program. Whenever i try to view a site it always pops up with this page cannot be displayed. It happens in intervals. I have no idea. It wont work for a cpl hours and then it does. But it dont work for very long. Any help is appreciated}

Except for the p2p (I have no idea what that is) that is my problem to a tee.

I have run: Adware, Winsockxpfix, Spybot and Sypware blaster.

I dont know what to do next. IE still isnt working and I am ready to "pull my hair out"

Please help me save my hair -lol- And my IE :trumpet:
Thanks so much

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#2 Grinler

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Posted 30 April 2005 - 01:01 PM

Open Internet Explorer. When it is open click on Tools and then Internet Options. Then click on the Connections tab and then press the Lan Settings button. Do you have it set to use a proxy server?

#3 jksmithey

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Posted 30 April 2005 - 01:08 PM

Hi Grinler,

No, to the proxy server............



Thanks so much for helping a gal out :thumbsup: I truly appreciate it!!!!

#4 Grinler

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Posted 30 April 2005 - 02:15 PM

Can you download mozilla firefox and tell me if you are having the same problem?

#5 jksmithey

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Posted 30 April 2005 - 03:39 PM

Ofcourse I can :thumbsup::trumpet: Ummm.....how and where do I do that? (sorry if that was a lame question.....I dont know what Firefox is :flowers: )

#6 jksmithey

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Posted 30 April 2005 - 08:01 PM

I can still use AOL with no problems............does that help?

#7 Grinler

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Posted 30 April 2005 - 11:53 PM

Download firefox from http://www.firefox.com

#8 jksmithey

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Posted 01 May 2005 - 04:51 PM

Hi Grinler :thumbsup:

I dont mean to be a pain but...........is it a absolutely necessary to download Firefox? I mean I will if you think it will fix my problem but I'd hate to add something else to my computer and have it cause more problems.

Thanks so much

#9 Grinler

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Posted 01 May 2005 - 06:31 PM

Its helpful with diagnosing. I want to see if this is a computer problem or a IE problem. You can uninstall firefox afterwards. Most people think firefox is better than IE anyway

#10 jksmithey

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Posted 01 May 2005 - 11:44 PM

Hi Grinler :thumbsup:

Ok, I trust you :flowers: I will do it first thing in the morning.

Thanks again for ALL of your help!!! I truly appreciate it!!!!

See ya in the morning. Ready to go with Firefox :trumpet:

#11 jksmithey

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Posted 02 May 2005 - 11:04 AM

Hi Grinler :thumbsup:

As promised Firefox is now installed and working fine I might add. IE is still giving me the same "Cannot Find Server" And when right click the properites, this is what it shows me.

res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm#http://www.bleepingcomputer.com/

Have any ideas?

Thanks again

#12 Grinler

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Posted 02 May 2005 - 04:27 PM

Yes i may know what it is.

Download Silentrunners.zip from HERE

Run the SilentRunners.vbs file. If your antivirus has a script blocker, you will get a warning asking if you want to allow SilentRunners.vbs to run. It might say something like "Malicious Script Warning". This script is not malicious so you are safe in allowing it to run.

When it has finished it will produce a Startup Programs text file. Copy and paste that text file here in your next reply.


Download http://www.bleepingcomputer.com/files/pfind.php

Extract pfind.zip to your c:\ folder.

Reboot your computer into Safe Mode

Then open c:\pfind and double-click on pfind.bat. When it is done, reboot and post the contents of c:\pfind.txt as a reply to this topic.

#13 jksmithey

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Posted 02 May 2005 - 05:02 PM

Hi Grinler :thumbsup:

YOU KNOW WHAT IT IS!!!!! I am so EXCITED!!!! There is light at the end of the tunnel after all :flowers:

I am not getting anything when I click "here" in your email. This is what I am getting

Tech Support Guy

Invalid Attachment specified. If you followed a valid link, please notify the webmaster

Is there anywhere else I can find the link?

Thanks so much :trumpet:

#14 Grinler

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Posted 02 May 2005 - 05:05 PM

Download it here instead:

http://www.silentrunners.org/

#15 jksmithey

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Posted 02 May 2005 - 05:18 PM

Cool!!! Here's the Silentrunner text :thumbsup: I'm moving on to the pfind now. Thank you Thank you Thank you!!!!


"Silent Runners.vbs", revision 36, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
"LDM" = "C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe" [file not found]
"LogitechSoftwareUpdate" = ""C:\Program Files\Logitech\Video\ManifestEngine.exe" boot" [file not found]
"SpybotSD TeaTimer" = "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe" ["Safer Networking Limited"]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MCUpdateExe" = "C:\PROGRA~1\mcafee.com\agent\mcupdate.exe" ["McAfee, Inc"]
"VSOCheckTask" = ""c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask" ["McAfee, Inc."]
"VirusScan Online" = ""c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"" ["McAfee, Inc."]
"MCAgentExe" = "c:\PROGRA~1\mcafee.com\agent\mcagent.exe" ["McAfee, Inc"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"type32" = ""C:\Program Files\Microsoft IntelliType Pro\type32.exe"" [MS]
"IntelliPoint" = ""C:\Program Files\Microsoft IntelliPoint\point32.exe"" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{02478D38-C3F9-4efb-9B51-7695ECA05670}\(Default) = "Yahoo! Companion BHO" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll" ["Yahoo! Inc."]
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{259F616C-A300-44F5-B04A-ED001A26C85C}\(Default) = "Solid Converter PDF" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll" ["VoyagerSoft, LLC"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Roxio\EASYCD~1\DirectCD\Shellex.dll" ["Roxio"]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WinZip\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WinZip\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WinZip\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{5464D816-CF16-4784-B9F3-75C0DB52B499}" = "Yahoo! Mail"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20040613.dll" ["Yahoo! Inc."]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{259F616C-A300-44F5-B04A-ED001A26C85C}" = "SolidConverter extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll" ["VoyagerSoft, LLC"]
"{97FA8AA2-EE77-4FF2-9449-424D8924EF21}" = "IntelliType Pro Zooming Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliType Pro\itcplzm.dll"" [MS]
"{111D8120-25EB-4E1C-A4DF-C9EE5FCA35CB}" = "IntelliType Pro Scrolling Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliType Pro\itcplwhl.dll"" [MS]
"{ED6E87C6-8A83-43aa-8208-8DBC8247F4D2}" = "IntelliType Pro Key Settings Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliType Pro\itcplkey.dll"" [MS]
"{A2569D1F-4E06-43EC-9825-0088B471BE47}" = "IntelliType Pro Wireless Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliType Pro\itcplwir.dll"" [MS]
"{20082881-FC36-4E47-9A7A-644C95FF749F}" = "IntelliPoint Wireless Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliPoint\ipcplwir.dll"" [MS]
"{AF90F543-6A3A-4C1B-8B16-ECEC073E69BE}" = "IntelliPoint Wheel Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliPoint\ipcplwhl.dll"" [MS]
"{653DCCC2-13DB-45B2-A389-427885776CFE}" = "IntelliPoint Activities Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliPoint\ipcplact.dll"" [MS]
"{124597D8-850A-41AE-849C-017A4FA99CA2}" = "IntelliPoint Buttons Control Panel Property Page"
-> {CLSID}\InProcServer32\(Default) = ""C:\Program Files\Microsoft IntelliPoint\ipcplbtn.dll"" [MS]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\logon.scr" [MS]


Enabled Wallpaper and Active Desktop:
-------------------------------------

Active Desktop is enabled.

HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"

Active Desktop web content:

HKCU\Software\Microsoft\Internet Explorer\Desktop\Components\0\
"FriendlyName" = ""
"Source" = "http://www.stampalot.com/bittybolds1_small.jpg"
"SubscribedURL" = "http://www.stampalot.com/bittybolds1_small.jpg"


Startup items in "Joel" & "All Users" startup folders:
------------------------------------------------------

C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office10\OSA.EXE -b -l" [MS]


Enabled Scheduled Tasks:
------------------------

"McAfee.com Scan for Viruses - My Computer (DAVID-Joel)" -> launches: "c:\program files\mcafee.com\vso\mcmnhdlr.exe /runtask:0" ["McAfee, Inc."]
"McAfee.com Scan for Viruses - My Computer (DAVID-Owner)" -> launches: "c:\program files\mcafee.com\vso\mcmnhdlr.exe /runtask:0" ["McAfee, Inc."]
"McAfee.com Update Check (DAVID-Amanda)" -> launches: "C:\PROGRA~1\mcafee.com\agent\mcupdate.exe /Schedule" ["McAfee, Inc"]
"McAfee.com Update Check (DAVID-Joel)" -> launches: "C:\PROGRA~1\mcafee.com\agent\mcupdate.exe /Schedule" ["McAfee, Inc"]
"McAfee.com Update Check (DAVID-Owner)" -> launches: "C:\PROGRA~1\mcafee.com\agent\mcupdate.exe /Schedule" ["McAfee, Inc"]
"McAfee.com Update Check (DAVID-Taylor)" -> launches: "C:\PROGRA~1\mcafee.com\agent\mcupdate.exe /Schedule" ["McAfee, Inc"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 18
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}"
-> {CLSID}\(Default) = "&Yahoo! Companion"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll" ["Yahoo! Inc."]

"{4D5C8C2A-D075-11D0-B416-00C04FB90376}"
-> {CLSID}\(Default) = "Microsoft CommBand"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\browseui.dll" [MS]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{BA52B914-B692-46C4-B683-905236F6F655}"
-> {CLSID}\(Default) = "McAfee VirusScan"
-> {CLSID}\InProcServer32\(Default) = "c:\progra~1\mcafee.com\vso\mcvsshl.dll" ["McAfee, Inc."]

"{EF99BD32-C1FB-11D2-892F-0090271D4F88}"
-> {CLSID}\(Default) = "&Yahoo! Companion"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll" ["Yahoo! Inc."]

"{259F616C-A300-44F5-B04A-ED001A26C85C}"
-> {CLSID}\(Default) = "Solid Converter PDF"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SolidDocuments\SolidConverterPDF\SCPDF\ExploreExtPDF.dll" ["VoyagerSoft, LLC"]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\
-> {CLSID}\(Default) = "Real.com"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKCU\Software\Microsoft\Internet Explorer\Extensions\
{5D6F09DD-D9C3-42DB-800A-EBF1E7EFCB0B}\
"ButtonText" = "Boxtop"
"Script" = "file://C:\Program Files\BoxTops_Shopping_Reminder\Sy150\Tp150\scri150a.htm" [file not found]

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{08B0E5C0-4FCB-11CF-AAA5-00401C608501}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\msjava.dll" [MS]

{AC9E2541-2814-11D5-BC6D-00B0D0A1DE45}\
"ButtonText" = "AIM"
"Exec" = "C:\Program Files\AIM\aim.exe" ["America Online, Inc."]

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

AOL Connectivity Service, AOL ACS, "C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe" ["America Online, Inc."]
McAfee.com McShield, McShield, "c:\PROGRA~1\mcafee.com\vso\mcshield.exe" ["Network Associates, Inc."]
McAfee.com VirusScan Online Realtime Engine, MCVSRte, "c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe /Embedding" ["McAfee, Inc"]


----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------




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