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Bad Image Error


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#1 apking

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Posted 30 September 2008 - 10:49 AM

Have laptop w/XP Pro SP3. Turbo Tax 07 is installed. It worked fine in April. When tried to use in August got error box titled ttax.exe - Bad Image. Error reads:

The application or DLL C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\msvcm80.dll is not a valid Windows image. Please check this against your installation diskette.

To date have:
updated ttax via web while on phone w/ ttax tech.
uninstalled and reinstalled ttax via web while on phone w/ ttax tech.
uninstalled and reinstalled ttax from CD - autorun
Opened ttax CD and executed from there
ran SFC - no errors
uninstalled and reinstalled program while in safe mode
verified msvcm80.dll is in system 32 folder
ran chkdsk from recovery console - errors found and fixed, but still can't launch program.

Have been on ttax forums, other have this version of ttax and SP3, no problems. No problems with other programs on computer.

No additions (hardware or software) from April to August other than Windows updates.
Any suggestions are greatly appreciated!

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#2 nigglesnush85

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Posted 30 September 2008 - 10:52 AM

Hello apking and welcome to BC,

That is a lot of steps to take, maybe the event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)
Regards,

Alan.

#3 hamluis

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Posted 30 September 2008 - 12:08 PM

Do you have Microsoft NET installed?

As near as I can guess...it's a coding problem that is either associated with MS NET or Visual Studio.

Turbo Tax may need MS.Net to run.

My reference page: http://www.google.com/search?hl=en&q=M...18e3b_8.0.50727.

If I had it installed, I would uninstall/reinstall...and then update if error did not go away. That's assuming that my wild guess is correct :thumbsup:.

Louis

#4 usasma

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Posted 30 September 2008 - 01:44 PM

The copy here: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\msvcm80.dll
is likely to be different from the copy in your System32 folder

I don't know why the program is looking in the above folder for that DLL - but it's not the one located in your System32 directory. I'd suggest comparing the two for their details (right click on them and select Properties).

Also, you may want to submit the one that's not in the System32 directory to http://virusscan.jotti.org to see if it's infected.

You may want to try saving a copy of this one:
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\msvcm80.dll
and then replace it with a copy of the one that's in the System32 directory.
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