Posted 29 September 2008 - 05:35 PM
Am not very computer literate.
Using Vista Premium, Windows 97, HP Pavillion m7750n computer, HP F4200 printer.
Briefly--we were trying to print some labels using a logo taken from an Internet site--and managed to do so. My wife is a computer user but isn't familiar with Vista or my specific machine. She was making the labels so I can't list much detail about what steps she took in printing them.
Prior to that, everything worked fine.
Since then I am unable to click on "File" and then click on "Print". When I do that, attempting to print from Word for example, the screen just goes back to the desktop--Word has closed and my document has vanished .
However, I can print from "File" then "Print Preview". And can also print using the printer icon found at the upper left of the screen.
We have removed and re-installed Windows, and disconnected and reconnected the cable from the printer without any improvement.
I would certainly appreciate any (easy to understand) help that you might give me!
Thanks in advance.