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Bitdefender Internet Security 2008


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#1 Nikilet

Nikilet

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Posted 28 September 2008 - 11:57 PM

I run Vista Home Premium.

Suddenly BitDefender is reporting items that it could not scan because they are password protected. I haven't done anything different other than downloading Firefox, so don't understand why this is popping up all of a sudden. Originally there were 4 items. I went into some antispyware programs I have -- which I do not allow to run at startup or in the background -- and removed files in quarantine. However, it's still showing one item and the problem is, I don't have any logs. When I go into the area where it shows the scans that have been run and click to show any of the log files, it should open a browser window with the scan results, but instead Windows Explorer opens. Also when I go to C:/Program Files/BitDefender, the folder labeled Logs is empty. I've written to BitDefender support but feel like I'm getting a run-around. I'd appreciate any help or hints.

Thanks,
Nikilet

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#2 Guest_Illegal Alien_*

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Posted 04 October 2008 - 11:34 AM

Normally under options you can set logs. Also, during the quaritine process, after the scan, tell us what the file is, the name, and the path. ex. c:\program files\adobe\photoshop\filter.psd

Or whatever.

#3 Nikilet

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Posted 17 October 2008 - 07:52 PM

Sorry, I didn't realize anyone had answered this post until I was searching for something else in the forum.

I would like to see what these files are that can't be scanned due to password protection, but I can't tell you the path of the files involved (there are now 7) because I have no log to view. My scans all appear in the history, but when I click on one of them and then click on Show Log, instead of my browser opening with the page showing the log of a scan, my Windows Explorer window opens up and shows nothing.

I'm no computer tech, so maybe I'm not understanding what you are telling me.




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