Posted 28 September 2008 - 10:28 PM
My wife has a Vista Laptop from Dell purchased just over a year ago. When her laptop boots up, it hangs at the black screen where windows is loading, or on a black screen before. She cannot get into Window's safe mode either. Through a lot of troubleshooting, and running the diagnostic, it seems she has a MBR error, which Dell codes as 200-146, so that determined that the HD is damaged at the spot where the boot sector is located. The repair utility didn't work as its trying to repair on that bad physical part on the hard drive. Her business files are on here, and dell is sending a replacement drive for it since it is under warranty. We were able to use the command prompt from the cd's recovery tool and verify that her data was accessible, we just need a solution as to how to get it off. The only time we could hit safe mode was when, somehow, she managed to get to that options screen, but when safe mode arrives, it brings up the installation screen with no explorer option such as desktop or start menu. Is there a boot cd that can help with this? Or is there a way she can access and active the networking on here so we can move these files to our external storage drive?