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Problems With Computer Slowdown


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#1 Dr. Cox

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Posted 28 September 2008 - 08:20 PM

Hi, was pointed over to here from this thread.

The crashing problem seems to have disappeared but the likes of Firefox still seems to be eating up all of my memory.

These are 2 screengrabs and it does seem that firefox is taking up way way more than it should. Thats with only 2 tabs open and i used to be able to have loads open comfortably..

Task Manager

Performance

Tried a few anti-virus programs and loads of anti-adaware/spyware ones, followed most of the steps from the HiJackThis forum guide on checking for problems but my CPU still seems to be getting used to the max. One second it's at 4-20% but always goes straight back up to 90%+ in an instant.

One other fault i've been noticing, not sure if it's anything to do with this or not but:

When i'm shutting down i always get a popup saying 'Windows Cannot End This Program - c:\windows\system32\cmd.exe' forcing me to pick end this now.

Thanks for any replies in advance.

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#2 Budapest

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Posted 28 September 2008 - 08:32 PM

Have you tried this scan?

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 Dr. Cox

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Posted 29 September 2008 - 11:33 AM

Ok thanks, here's the log report from the scan.




Malwarebytes' Anti-Malware 1.28
Database version: 1222
Windows 5.1.2600 Service Pack 3, v.3282

29/09/2008 17:31:48
mbam-log-2008-09-29 (17-31-48).txt

Scan type: Quick Scan
Objects scanned: 44760
Time elapsed: 6 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MS Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\jkwslist (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\xprepairpro2007 (Rogue.XPRepairPro2007) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\pufuyxvf.dllbox (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\BMe181e3da.xml (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BMe181e3da.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\explorer.backup (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#4 Budapest

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Posted 29 September 2008 - 05:41 PM

Reboot your computer, update and run the full scan. Post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Dr. Cox

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Posted 29 September 2008 - 08:46 PM

Reboot your computer, update and run the full scan. Post the new log.


Didn't seem to find anything that time.


Malwarebytes' Anti-Malware 1.28
Database version: 1222
Windows 5.1.2600 Service Pack 3, v.3282

30/09/2008 02:44:09
mbam-log-2008-09-30 (02-44-09).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 89619
Time elapsed: 32 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 29 September 2008 - 08:57 PM

Are you still having problems?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Dr. Cox

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Posted 30 September 2008 - 07:32 AM

Are you still having problems?

Yeah same as before still, CPU usage maxing out, struggling with more than one program open and the CMD.exe problem still there.

#8 quietman7

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Posted 30 September 2008 - 07:45 AM

Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.
Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply and let me know how your computer is running.
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#9 Dr. Cox

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Posted 30 September 2008 - 01:29 PM

Thanks, tried both those and log reports below.

2nd program definitely found a few things and removed them but it doesn't seem to have changed the performance of the system, see screenshot of CPU usage for example. Really struggling to figure out what on earth is causing this now. CMD.exe problem still there aswell.

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe"="C:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe:*:Disabled:@xpsp3res.dll,-20000"
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:ęTorrent"
"C:\\kav\\kis7.0\\english\\setup.exe"="C:\\kav\\kis7.0\\english\\setup.exe:*:Enabled:Kaspersky Internet Security 7.0 Setup"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Program Files\\Winamp Remote\\bin\\Orb.exe"="C:\\Program Files\\Winamp Remote\\bin\\Orb.exe:*:Enabled:Orb"
"C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe"="C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe:*:Enabled:OrbTray"
"C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe"="C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe:*:Enabled:Orb Stream Client"
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exe:*:Enabled:Firefox"
"C:\\Program Files\\IVT Corporation\\BlueSoleil\\BlueSoleil.exe"="C:\\Program Files\\IVT Corporation\\BlueSoleil\\BlueSoleil.exe:*:Enabled:BlueSoleil"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"

Remaining Files :



Files with Hidden Attributes :

Mon 7 Jul 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 7 Jul 2008 4,891,472 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Mon 7 Jul 2008 2,156,368 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Thu 14 Feb 2008 294 ..SH. --- "C:\WINDOWS\system32\fhqyppsc.tmp"
Tue 11 Mar 2008 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Sat 7 Jun 2008 774,144 A..H. --- "C:\Program Files\IVT Corporation\BlueSoleil\dll.dll"
Wed 13 Feb 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!





SDFix.exe\SDFix\apps\Process.exe;C:\Documents and Settings\KEV\Desktop\SDFix.exe;Tool.Prockill;;
SDFix.exe;C:\Documents and Settings\KEV\Desktop;Archive contains infected objects;Moved.;
8F2ABEC4d01\SDFix\apps\Process.exe;C:\Documents and Settings\KEV\Local Settings\Application Data\Mozilla\Firefox\Profiles\r5xy8x3d.default\Cache\8F2ABEC4d01;Tool.Prockill;;
8F2ABEC4d01;C:\Documents and Settings\KEV\Local Settings\Application Data\Mozilla\Firefox\Profiles\r5xy8x3d.default\Cache;Archive contains infected objects;Moved.;
restart.exe;C:\Program Files\Mozilla Firefox\SmitfraudFix;Tool.ShutDown.11;Incurable.Moved.;
Process.exe;C:\SDFix\apps;Tool.Prockill;Incurable.Moved.;
A0042765.dll;C:\System Volume Information\_restore{D4F0F5B3-EF08-41D1-B3CF-D5CC0F5A4FF2}\RP248;Trojan.Virtumod.280;Deleted.;
A0042766.dll;C:\System Volume Information\_restore{D4F0F5B3-EF08-41D1-B3CF-D5CC0F5A4FF2}\RP248;Trojan.Virtumod.260;Deleted.;
A0042767.dll;C:\System Volume Information\_restore{D4F0F5B3-EF08-41D1-B3CF-D5CC0F5A4FF2}\RP248;Trojan.Virtumod.280;Deleted.;
A0044187.exe\SDFix\apps\Process.exe;C:\System Volume Information\_restore{D4F0F5B3-EF08-41D1-B3CF-D5CC0F5A4FF2}\RP255\A0044187.exe;Tool.Prockill;;
A0044187.exe;C:\System Volume Information\_restore{D4F0F5B3-EF08-41D1-B3CF-D5CC0F5A4FF2}\RP255;Archive contains infected objects;Moved.;
Process.exe;C:\WINDOWS\VIPv3;Tool.Prockill;Incurable.Moved.;
process.exe;C:\WINDOWS\VIPv3\resources;Tool.Prockill;Incurable.Moved.;



Screengrab here:
http://img101.imageshack.us/my.php?image=cpufy7.jpg

#10 quietman7

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Posted 30 September 2008 - 02:03 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 9 there are instructions for downloading the HijackThis Installer and creating a log. This is an automatic setup version which will install the program in the proper location.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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#11 Dr. Cox

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Posted 30 September 2008 - 04:44 PM

Thanks, got started on all that and got to the scan part.

It goes over 3/4 way through and stalls on this part.

O15: Trusted Zone Emuration

Doesn't let me do anything except end the program from there..

#12 quietman7

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Posted 01 October 2008 - 07:54 AM

If you cannot complete a step, then skip it and continue with the next.
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#13 Dr. Cox

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Posted 01 October 2008 - 10:49 AM

If you cannot complete a step, then skip it and continue with the next.

Don't think i can skip that one as there's way to get the HJthis log without it?

#14 quietman7

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Posted 01 October 2008 - 10:54 AM

Please clarify what step you are at and exactly what you are doing.
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#15 Dr. Cox

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Posted 01 October 2008 - 11:04 AM

Please clarify what step you are at and exactly what you are doing.


Step 9. The HiJackThis scan starts perfectly but gets to around 80% and goes no further. Completely freezing up whilst stating it is at the following part.

O15: Trusted Zone Emuration


Also - now in my task manager it seems ntvdm.exe is taking up 70% of the CPU, don't know if thatchanges any of the above.




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