Yesterday (April 27th) Norton had the usual Wednesday update. I have live-update enabled and the update was done automatically. Today I ran live-update and it showed another update to Norton Virus Definitions and an update to Symantec Redirector. I ran the updates and installed them.
Live Update message was " Please run Live update again to retrieve additional updates" and that a restart was required. I clicked okay to restart. When my computer restarted I got the following message on a blue background.
"Unable to initialize the virus scanning engine database files" with an ok on the lower left.
When the rest of Windows loaded, I ran live update and it said that all components were up to date. I restarted my computer and got the same message
" Unable to initialize the virus scanning engine database files" .
This time when the rest of windows reloaded, live-update was disabled and and a message said
"Virus definitions could not be loaded and your computer is unprotected"
I could not enable live-update.
I ran GoBack on my computer and reverted the drive to early this morning before I ran any of the updates. Then I tried to run live-update again, but I only downloaded and installed the virus definitions. That went fine, but when I tried to update the Symantec redirector I had exactly the same results. I looked on Symantec's knowledge base, but to be honest, the directions seem beyond my computer abilities.
Should I just run GoBack again and wait and see if the automatic live-updates take care of themselves or can anyone help me in baby step fashion?
I really feel like I'm out of my league, and the panic is setting in fast.
Any help would be greatly appreciated,
Mod edit: moved to more appropriate forum. jgweed
Edited by jgweed, 28 April 2005 - 06:39 PM.