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Severe Graphics Problems


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#1 Shyguy52

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Posted 28 September 2008 - 06:55 PM

I just finished removing a trojan (I think) in another forum and was referred here for the help with the graphics. Essentially, various parts of the screen duplicate to another part of the screen frequently, the mouse arrow will turn into a small picture of the current screen, and the whole screen will often go black for two seconds, often when programs or files are opened. Also, the text and graphics often go blurry and are unintelligible. I can copy the last log for the trojan here if it helps. Please help!

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#2 Budapest

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Posted 28 September 2008 - 06:59 PM

Try updating your video driver.

How to update a Windows hardware driver
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#3 cryptodan

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Posted 29 September 2008 - 08:11 AM

Time to replace your video card. It is in the process of dying.

#4 Shyguy52

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Posted 29 September 2008 - 05:08 PM

hmm, I didn't think graphics cards could die. Any suggestions on fixing or replacing?

#5 cryptodan

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Posted 29 September 2008 - 05:17 PM

What kind of computer do you have?

#6 Shyguy52

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Posted 29 September 2008 - 05:25 PM

Microsoft Windows XP
Professional
Version 2002
Service Pack 2

Intel Pentium 4 CPU 3.00GHz
3.01 GHz. 1.75 GB of RAM


Does that help?

#7 cryptodan

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Posted 29 September 2008 - 05:31 PM

desktop or laptop?

#8 Shyguy52

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Posted 29 September 2008 - 05:38 PM

Desktop.

#9 cryptodan

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Posted 29 September 2008 - 05:54 PM

http://www.newegg.com and pick one out.

#10 Budapest

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Posted 29 September 2008 - 05:56 PM

Did you try updating the video driver?
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#11 usasma

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Posted 30 September 2008 - 07:44 AM

Yes, video cards can die. I had one die on me while I was using it at work. Not fun!

I would try the video card drivers first. If that still doesn't fix it, then I'd try the monitor (and it's cables) on another computer - to make sure it's not a monitor or cable problem. After that, it's time to try another video card - but see if you can borrow one. If you can't, then purchase one that can be returned.

I mention this because I had a customer purchase one only to find out that his motherboard was bad - and he couldn't return the video card, and had to buy a new computer!
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#12 Shyguy52

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Posted 30 September 2008 - 10:56 PM

I updated the video drivers as Budapest suggested (thanks for the step-by-step), but yeah, still having the same issues. I may try to do what you suggested and borrow a video card. I checked the monitor and having the same problems.




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