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Major Problem


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#1 stang90

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Posted 26 September 2008 - 11:48 PM

ok heres the thing. i guess the problem first started when i tried to install something. the installer wouldent work. it took me a while but eventuly i managed to get it working. after that its been one thing after another, the biggest thing being the IE 8.
it still currently dosnt work, you click it, it flashes on the screen then is gone. i'm stuck using google chrome for the time being. on top of that little things have been disapering. mainly in the "system32" folder. things like the calculator, sound recorder, the program that runs rich text docs (and holly crap while i was writhing this i just noticed PAINT! is gone) and some driver that it keeps giving me an error message on start up which i wont down but cant seem to find. i have no idea what is happening but my best guess is a virus avg keeps telling me i have called "Trojan horse BackDoor.Generic10.ITN.
if i tell avg to move it to vault, it dose nothing, if i tell it to heal it, it says its NOT THERE.

please help me cause i'm relizeing more and more things keep disappearing.

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#2 rigel

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Posted 27 September 2008 - 10:54 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#3 stang90

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Posted 27 September 2008 - 11:46 AM

I already tried avg, ad aware and malware bytes.

#4 rigel

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Posted 27 September 2008 - 12:07 PM

It would still be nice to see a log. That aids us in our cleaning path.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#5 stang90

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Posted 27 September 2008 - 07:20 PM

Malwarebytes' Anti-Malware 1.18
Database version: 879

4:18:57 PM 6/22/2008
mbam-log-6-22-2008 (16-18-57).txt

Scan type: Full Scan (C:\|)
Objects scanned: 108908
Time elapsed: 43 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 47
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\dapol.dll (Trojan.FakeAlert) -> Unloaded module successfully.
C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll (Adware.Shoper) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2ff811e6-8925-4084-a649-c159955e67e8} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2ff811e6-8925-4084-a649-c159955e67e8} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{100eb1fd-d03e-47fd-81f3-ee91287f9465} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{20ea9658-6bc3-4599-a87d-6371fe9295fc} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a16ad1e9-f69a-45af-9462-b1c286708842} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{a7cddcdc-beeb-4685-a062-978f5e07ceee} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c9ccbb35-d123-4a31-affc-9b2933132116} (Adware.Shoper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{8d71eeb8-a1a7-4733-8fa2-1cac015c967d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{3d87b50d-542a-45b6-96e9-f03cfaa8c962} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ceb9c60d-f0ad-4b73-a3ab-4fc822e38d66} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{ceb9c60d-f0ad-4b73-a3ab-4fc822e38d66} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{1601d447-7424-4866-8dcc-acf98a2a41e1} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c3c0ec2c-2c1c-495c-9ad0-1f0ef833d7b5} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5b4c3b43-49b6-42a7-a602-f7acdca0d409} (Adware.OneStepSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bhonew.bhoapp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bhonew.bhoapp.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4937d5d1-2039-409a-bd83-fec9b39b2356} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{caf9d798-c659-4b9b-8e19-ee27c3d04ee7} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{15c7d7ad-a87a-4c0d-9d8b-637fcd3488ef} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{90b5a95a-afd5-4d11-b9bd-a69d53d22226} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebuttona (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebuttona.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbax (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbax.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.rprtctrl (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.rprtctrl.1 (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8ad9ad05-36be-4e40-ba62-5422eb0d02fb} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{aebf09e2-0c15-43c8-99bf-928c645d98a0} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d8560ac2-21b5-4c1a-bdd4-bd12bc83b082} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{cdca70d8-c6a6-49ee-9bed-7429d6c477a2} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d136987f-e1c4-4ccc-a220-893df03ec5df} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e343edfc-1e6c-4cb5-aa29-e9c922641c80} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8109fd3d-d891-4f80-8339-50a4913ace6f} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1962c5bc-e475-465b-823b-133e711bceb9} (Adware.Starware) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b2} (Adware.Shopping.Report) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\{c5428486-50a0-4a02-9d20-520b59a9f9b3} (Adware.Shopping.Report) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\dapol.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll (Adware.Shoper) -> Delete on reboot.
C:\Documents and Settings\shawn\Local Settings\Temp\tmp3F.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\shawn\Local Settings\Temporary Internet Files\Content.IE5\Y7BR22Q7\c-setup[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#6 rigel

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Posted 28 September 2008 - 12:02 PM

Welcome back stang90,

You log shows That some items needed your computer to be rebooted before MalwareBytes (MBAM) could remove them. Please update MBAM and rescan. Then Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#7 stang90

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Posted 28 September 2008 - 12:17 PM

so if this dose work, is there any way to get the files i'm missing back

#8 rigel

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Posted 28 September 2008 - 12:35 PM

We will have to wait and see. You may have to do a system recovery if items are renamed or deleted.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#9 stang90

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Posted 28 September 2008 - 04:16 PM

they've been deleted. i can tell because i can see were the files are missing.

#10 quietman7

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Posted 29 September 2008 - 08:21 AM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different or the same tools to do the job. Even then, with some types of malware infections, the task can be arduous. In some instances an infection may have caused so much damage to your system that it cannot be successfully cleaned or repaired.

Right now you need to concentrate on removing the malware from your system. Afterwards you may have to reinstall some programs that were affected by any infection so continue with the instructions rigel has provided.

Also, as mentioned by rigel, your MBAM log indicates you are using an older version of MBAM with an outdated database. Please download and install the most current version of MBAM from here. Afterwards, if you encounter any problems while downloading the database updates, manually download the updates and just double-click on mbam-rules.exe to install.

Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#11 stang90

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Posted 29 September 2008 - 04:14 PM

it looks like i got the malware out since things work again, theres just all the files missing now, is there any way to get othem back?

#12 quietman7

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Posted 30 September 2008 - 07:31 AM

I don't know all of the missing files you are referring to. If they are Windows files, you can try running the the System File Checker (SFC). If SFC discovers that a critical system file has been damaged, altered or missing, it restores the correct version of the file from the cache folder.

To use System File Checker, go to Start > Run and type: sfc /scannow

Make sure that you include a space between the c and /. This command will initiate the Windows File Protection service to scan all protected files, verify their integrity, and replace any problem files. You must be logged on as an administrator or as a member of the Administrators group to run sfc and it may ask you to insert your XP Installation CD so have it available.

For files related to other programs that you use, reinstall the program.
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#13 stang90

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Posted 02 October 2008 - 08:57 PM

well any ways, i had to take it to a repair shop. they also said that stuff you told me to download gave it more viruses so... :thumbsup:

#14 rigel

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Posted 02 October 2008 - 09:08 PM

I challenge them to find one issue with any of the products used.

Good luck with your repair :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. – Will Smith


#15 quietman7

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Posted 02 October 2008 - 10:47 PM

they also said that stuff you told me to download gave it more viruses

That shows a clear lack of understanding of dealing with malware by whomever told you that. Computer repair shop techs are not malware removal experts but the tools we used were developed by those who are. We at BC would never recommend our members to download and use any program that could be harmful to their computer. However some infections require more powerful tools than we use in this forum and that is where we would have directed you next.


Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Edited by quietman7, 02 October 2008 - 10:49 PM.

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