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Cannot Update Windows


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#1 GAZMAN195

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Posted 26 September 2008 - 03:29 PM

Hello.
Im new here and would like some help.
Im pretty handy with hardware but I suck with software so be gentle please

Im running Windows xp Professional x64 Edition :thumbsup:
Avast (free)
Ad Aware (free)
Spybot s&d
Comodo firewall

I had a load of virus's/malware on my computer it seemed to be similar to this post:
http://www.bleepingcomputer.com/forums/t/170848/trojans/

I have run all the programs in that thread as specified and the scanners are all coming up clean now but I still have some problems.

1. I cannot update windows:
When I go to the start menu/windows update IE opens but I get the: Internet Explorer cannot display the webpage.
If I copy and paste the http://update.microsoft.com/ into my BT yahoo explorer then the page will open but when I try to download the 21 updates I have outstanding then I get the error message 0x80246008.
I went to the Microsoft support pages and found this error code: http://support.microsoft.com/kb/910337 but when I follow it and click start I get the error message ERROR 2: THE SYSTEM CANNOT FIND THE FILE SPECIFIED carring on down the page with the fixs for this they dont have a section for 64 bit windows and the standard xp fix didnt work.

2. Im also noticing that if I dont touch my mouse for a min or so then my curser freezes for about 20 seconds could this be a sign of more malware?

3. I also cannot create a new clean restore point so that I can erase the last one. When I attempt to open system restore I get the message: System Restore is unable to protect your computer. please restart your computer, and then run System Restore.

Can anyone help or am I screwed? lol

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#2 perr

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Posted 26 September 2008 - 03:40 PM

Copy the following to Notepad:

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Then save it as wu_fix.bat then run the .bat file and reboot. Try Window update again and it should download and install OK after this.

#3 hamluis

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Posted 26 September 2008 - 03:41 PM

BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Best suggestion I can make, as a first step :thumbsup:.

Louis

#4 GAZMAN195

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Posted 26 September 2008 - 04:02 PM

Copy the following to Notepad:

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Then save it as wu_fix.bat then run the .bat file and reboot. Try Window update again and it should download and install OK after this.



No luck Im afraid

#5 GAZMAN195

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Posted 26 September 2008 - 04:04 PM

screen shot if it helps

Attached Files



#6 GAZMAN195

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Posted 26 September 2008 - 04:07 PM

BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Best suggestion I can make, as a first step :thumbsup:.

Louis


Is there anything in paticular you were pointing towards?
I have been looking through this site for about a week now and I think I have run all the virus/malware removal programs I have come accross except hijack this and the otherone they warn you not to run without supervision.

#7 Guest_The weatherman_*

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Posted 26 September 2008 - 04:32 PM

Hi GAZMAN195 you will be supervised if you follow the instructions here http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ hope this helps. :thumbsup:

#8 perr

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Posted 26 September 2008 - 05:13 PM

I wouldn't worry about the defender update unless yourely on it. Do you have windows defender installed?
http://review.zdnet.com/security-encryptio...6-32367764.html

Edited by perr, 26 September 2008 - 05:19 PM.


#9 GAZMAN195

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Posted 26 September 2008 - 05:22 PM

I wouldn't worry about the defender update unless yourely on it. Do you have windows defender installed?


Yes I have it installed. I have about 21 updates that need downloading (7 for microsoft office, 1 for defender and the rest are pretty much all security updates) I just tested it with the one on the top of the list after trying the fix in your post.

I had had this problem of not being able to update for a about a year but didnt seem to have any other problems so I didnt bother trying to fix it

#10 perr

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Posted 26 September 2008 - 05:28 PM

I have also had luck with going to the windows folder-softwaredistribution and deleting all the data in there as it sometimes becomes corrupted then reboot and try the updates again.

#11 wombat_1945

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Posted 26 September 2008 - 05:29 PM

When I had Defender installed on my computer, I manually updated it. Have you tried to do that in this case, instead of windows update doing that?

I do not think it is a virus / malware problem either.

That fix of perr's usually fixes this update problem as well...
Wombat's: Bulldozers of the bush...

#12 GAZMAN195

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Posted 26 September 2008 - 05:46 PM

I have also had luck with going to the windows folder-softwaredistribution and deleting all the data in there as it sometimes becomes corrupted then reboot and try the updates again.


Delete all these folders or just their contents?

Attached Files



#13 perr

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Posted 26 September 2008 - 05:48 PM

All of the folders that can be deleted. As I recall you wont be able to delete one of them. Updates will reinstall them.

#14 Guest_The weatherman_*

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Posted 26 September 2008 - 05:58 PM

You are in the wrong thread for this try here http://www.bleepingcomputer.com/forums/forum66.html you may get the help you need. :thumbsup:

#15 perr

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Posted 26 September 2008 - 06:14 PM

Download this and run installer fix.

http://wiki.lunarsoft.net/wiki/Dial-a-fix




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