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Computer Programs Freeze


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#1 coachbru

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Posted 26 September 2008 - 01:15 PM

Hello everyone, I want to start by saying it is great to have a forum for us who do not have the computer savvy to resolve our own problems.
Well here is my problem. I had to replace my power supply and my memory when the power supply had a surge and quit working.
I had the computer checked out by a computer place. At first it seems that everything works but after a couple of hours pretty much of my programs freeze up and I am unable to open anything unless I do a rebbot.
I did go ahead and reinstalled windows xp, IEexplore and such. I was told that if that didn't work then my problems lies within the motherboard.
My event viewer does show some red (X) warning with the DOCM and another one with "The Service Control Manager".
I could include a saved event file but maybe someone can offer me some quidance on how (if i can resolve this issue) to fix
my problem.
You guys are awesome

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#2 hamluis

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Posted 26 September 2008 - 01:40 PM

Hi :thumbsup:.

When you reinstalled Windows...did you do a clean install? Did you delete your former install of XP?

Louis

#3 Box In A Bag

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Posted 26 September 2008 - 01:45 PM

Hello and welcome to the forums coachbru.

It seems that there may be more problems with the computer than the computer shop knew about.

So you did reinstall a fresh copy of Windows XP already? not just a repair?

If so you may need to check your hard drive for faulty sectors or anything like that. They have diagnostic tools for this, and another way to check is to run Norton Ghost, it will tell you if you have bad sectors and such.

You may also want to check your motherboard for bulging or blown capacitors.

If your board has blown capacitors it will cause all sort of problems, slowing down the computer, random lock ups, heating issues.

I would check for those two things, bad caps, and bad hard drive.
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#4 coachbru

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Posted 26 September 2008 - 01:54 PM

Thanks everyone, I did a recovery first and then a clean install (i thought).
Should I have done a format of my hard drive too?
I will check into the other suggestions and keep you posted

#5 hamluis

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Posted 26 September 2008 - 01:56 PM

If you didn't format...you did not do a clean install :thumbsup:.

Clean Install Procedure with Illustrative Screen Captures - http://www.theeldergeek.com/xp_home_install_-_graphic.htm

The reason that I would have done a clean install is...a repair install is only an attempt at a fix, it's not guaranteed to overcome some situations. New system files may not be the answer to what is wrong with the system.

By doing a clean install, a user is at least starting out with an operating system that has no problems and any known problems that develop can be investigated as they occur...at the least the user knows that it's not operating system errors that he/she is confronted with.

Louis

Edited by hamluis, 26 September 2008 - 01:59 PM.


#6 coachbru

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Posted 26 September 2008 - 02:05 PM

thanks Louis, i will try again by format first.

#7 Box In A Bag

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Posted 26 September 2008 - 03:30 PM

Understand that when you format you will lose everything! So proceed with caution
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#8 cryptodan

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Posted 26 September 2008 - 10:13 PM

Also make sure you have all your drivers saved on a CD-RW first, so when you reformat you can install the latest.




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