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Can't Remove Office 2007 Updates


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#1 88scythe

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Posted 25 September 2008 - 11:45 AM

Last week, I wanted to get rid of Office 2007 and Powerpoint Viewer 2007 on this Vista laptop. Because the uninstall program didn't work properly, I had to do it manually (via a guide on the Microsoft support site, deleting reg keys etc.)
I thought that everything was OK but after a few days, I got "Can't install blahblah, insert disk blahblah" error messages.

Googled the exact error message and it turns out that it comes from Office 2007 updates, that aren't deleted.

I tried the control panel -> software -> installed updates way; and I can see the updates (see screenshot) but I can't delete them.

It needs EnterpriserWW.msi which I don't have.
Re-installing Office 2007/Powerpoint viewer 2007 and then trying to delete the updates didn't go either because then, I got "updates not installed on this product" error messages.

Any help please? :thumbsup:

http://img239.imageshack.us/my.php?image=updatesbl7.jpg

Edited by 88scythe, 25 September 2008 - 11:47 AM.


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#2 88scythe

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Posted 28 September 2008 - 01:46 PM

BUMP :thumbsup:

#3 garmanma

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Posted 28 September 2008 - 03:49 PM

It needs EnterpriserWW.msi which I don't have.


.msi is for the Windows Installer service, which is damaged or corrupt

you can try to repair/replace it using the instructions found here:
http://support.microsoft.com/kb/315346
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