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Spyware ToolBar Won't go away


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3 replies to this topic

#1 The_Mayor

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Posted 28 April 2005 - 03:13 AM

I have this massive problem that wno't go away, I've used like 4 different adware scanners and ran norton like 4 times. I can't really descibe the problem well so i'll show you.

http://s27.yousendit.com/d.aspx?id=1YY55QN...NY1AAJ4Q1BG5HPU
here is a screenshot of my computer, everytime i move my mouse down to the taskbar it pops up.

I ran hijack this and this is what shows up.

Logfile of HijackThis v1.99.1
Scan saved at 1:09:47 AM, on 4/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Alias\Maya6.0\docs\Wrapper.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
E:\Program Files\Alias\Maya6.0\docs\jre\bin\java.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\NewSpace Screensaver\demosplash.exe
C:\Program Files\Spyware Nuker 2004\SWN2.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Scott\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.fileplanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...B_PVER}&ar=home
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.fileplanet.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://register.passport.net/reg.srf?xpwiz...033&langid=1033
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SnapFlash Class - {A44CBB0B-C77D-4BF5-87CC-B4EE79AD1B7E} - C:\Program Files\Common Files\justDo\Jd2002.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [Network protocol service] wintcp.exe
O4 - HKLM\..\Run: [MSN Update] dllcon.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [TorrentSearch] C:\Program Files\TSx\TSx.exe minimized
O4 - HKLM\..\Run: [EPSON Stylus CX4600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600"
O4 - HKLM\..\Run: [ijrbbpd] C:\WINDOWS\ptcore.exe
O4 - HKLM\..\Run: [rtZ6BiBjF] C:\WINDOWS\uyfwdmq.exe
O4 - HKLM\..\Run: [Spyware Nuker] C:\Program Files\Spyware Nuker 2004\swn2.exe /h
O4 - HKLM\..\RunServices: [Network protocol service] wintcp.exe
O4 - HKLM\..\RunServices: [MSN Update] dllcon.exe
O4 - HKCU\..\Run: [Network protocol service] wintcp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Ilia] C:\Documents and Settings\Scott\Application Data\s????.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [Ozjc] C:\WINDOWS\System32\?hkdsk.exe
O4 - HKCU\..\Run: [Steam] E:\Program Files\Valve\Steam\Steam.exe -silent
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [DemoSplashF] C:\Program Files\NewSpace Screensaver\demosplash.exe
O4 - HKCU\..\Run: [DemoSplashD] C:\Program Files\3D Super Screensaver\demosplash.exe
O4 - HKCU\..\Run: [DemoSplashC] C:\Program Files\3D NoName Screensaver\demosplash.exe
O4 - HKCU\..\Run: [DemoSplashA] C:\Program Files\3D HPC Screensaver\demosplash.exe
O4 - HKCU\..\Run: [DemoSplashB] C:\Program Files\3D Light Screensaver\demosplash.exe
O4 - HKCU\..\Run: [DemoSplashG] C:\Program Files\Rain Screensaver\demosplash.exe
O4 - Startup: Epson all-in-one Registration.lnk = D:\EREG\EpsonReg.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Save Flash with Flash Catcher - res://C:\Program Files\Common Files\justDo\IECatcher.DLL/FlashCatcher.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Flash Catcher - {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - C:\Program Files\Common Files\justDo\IECatcher.DLL
O9 - Extra 'Tools' menuitem: Flash Catcher - {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - C:\Program Files\Common Files\justDo\IECatcher.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00000000-0000-0000-0000-000020030000} - http://www.celebritaspoglie.net/all.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by21fd.bay21.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5E8FD788-C323-4357-AB76-7CBCEFBA573C} (SpyBouncer.SBDownloader) - http://www.spybouncer.com/downloader.ocx
O16 - DPF: {683DFF0F-331F-44D2-B69B-46D7BFB58F32} (VacPro.canada_ver3) - http://www.advnt01.com/dialer/canada_ver3.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab31267.cab
O20 - Winlogon Notify: AeDebug - C:\WINDOWS\system32\axd.dll (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Alias Documentation Server (aliasdocserver) - Unknown owner - E:\Program Files\Alias\Maya6.0\docs\Wrapper.exe" -s "E:\Program Files\Alias\Maya6.0\docs/Wrapper.conf (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

--------------------------

Would someone please help me with this, this is driving me insane

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#2 OldTimer

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Posted 29 April 2005 - 02:14 AM

Hi The_Mayor and welcome to the BC forums. Before we do a fix I need some information on a couple of files. Please do the following.

Open Notepad and copy/paste the text from the quotebox below into the new document:

dir C:\Documents and Settings\Scott\Application Data\s????.exe /a h > files1.txt notepad files1.txt

Include the information from the files1.txt file in your next post.

Save the document to your desktop as findfile1.bat and close Notepad. Locate the findfile1.bat file on your desktop and double-click on it to run it. Notepad should open up with some information in it.

Now click on File>New. Copy/paste the text from the quotebox below into the new document:

dir C:\WINDOWS\System32\?hkdsk.exe /a h > files2.txt notepad files2.txt

Include the information from the files2.txt file in your next post.

Save the document to your desktop as findfile2.bat and close Notepad. Locate the findfile2.bat file on your desktop and double-click on it to run it. Notepad should open up with some information in it.

Post back with the information from files1.txt and files2.txt and I will review it when it comes in.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#3 The_Mayor

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Posted 01 May 2005 - 05:06 PM

I did what your said and findfile1.bat didn't show anything after the notpad appeared.
But findfile2.bat came up with this

Volume in drive C has no label.
Volume Serial Number is E009-0A93

Directory of C:\WINDOWS\System32

08/23/2001  05:00 AM            11,776 chkdsk.exe
09/08/2004  10:36 AM          372,736 ?hkdsk.exe
              2 File(s)        384,512 bytes

Directory of C:\Documents and Settings\Scott\Desktop


Directory of C:\Documents and Settings\Scott\Desktop


Directory of C:\Documents and Settings\Scott\Desktop

05/01/2005  03:01 PM                0 files2.txt
              1 File(s)              0 bytes
              0 Dir(s)  1,617,793,024 bytes free



#4 OldTimer

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Posted 01 May 2005 - 10:52 PM

Hi Mayor. Ok, let's get down to work. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Network protocol service] wintcp.exe
O4 - HKLM\..\Run: [MSN Update] dllcon.exe
O4 - HKLM\..\Run: [ijrbbpd] C:\WINDOWS\ptcore.exe
O4 - HKLM\..\Run: [rtZ6BiBjF] C:\WINDOWS\uyfwdmq.exe
O4 - HKLM\..\RunServices: [Network protocol service] wintcp.exe
O4 - HKLM\..\RunServices: [MSN Update] dllcon.exe
O4 - HKCU\..\Run: [Network protocol service] wintcp.exe
O4 - HKCU\..\Run: [Ilia] C:\Documents and Settings\Scott\Application Data\s????.exe
O4 - HKCU\..\Run: [Ozjc] C:\WINDOWS\System32\?hkdsk.exe
O16 - DPF: {00000000-0000-0000-0000-000020030000} - http://www.celebritaspoglie.net/all.exe
O16 - DPF: {5E8FD788-C323-4357-AB76-7CBCEFBA573C} (SpyBouncer.SBDownloader) - http://www.spybouncer.com/downloader.ocx
O16 - DPF: {683DFF0F-331F-44D2-B69B-46D7BFB58F32} (VacPro.canada_ver3) - http://www.advnt01.com/dialer/canada_ver3.CAB
O20 - Winlogon Notify: AeDebug - C:\WINDOWS\system32\axd.dll (file missing)

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\ptcore.exe
C:\WINDOWS\uyfwdmq.exe
C:\Documents and Settings\Scott\Application Data\s????.exe (look for an executable in this folder and delete it)
C:\WINDOWS\System32\?hkdsk.exe (this file can have nay character as the first character but will have a date/time of 09/08/2004 10:36 AM and be a size of 372,736 bytes)

Search for the following files in the c:\windows\ and the c:\windows\system32\ folders and delete them if found:wintcp.exe
dllcon.exe

Note: If you receive any error messages while trying to delete any of the above files/folders then reboot into Safe Mode and try to delete them again. See the instructions below on how to boot into Safe Mode.

If needed, start in Safe Mode Using the F8 method:
  • Restart the computer in Safe Mode.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
If you rebooted into Safe Mode just stay in Safe Mode until I tell you to reboot normally.

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
Make sure that you choose "fix" or "clean".

Step #7

AdAware SE

Download, install, update, configure and run a scan with Ad-aware SE:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Save the log file when it asks and then click ‘Finish’
  • REBOOT to complete the removal of what Ad-Aware SE found.
Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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