Posted 24 September 2008 - 03:35 PM
I've been trying to clean up my computer because I've had a problem playing a game. So a couple of days ago I followed the instructions from Microsoft's tech support on how to do a clean boot:
1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
2. Click to clear the Process SYSTEM.INI File check box.
3. Click to clear the Process WIN.INI File check box.
4. Click to clear the Load Startup Items check box.
5. Click the Services tab.
6. Click to select the Hide All Microsoft Services check box.
7. Click Disable All, and then click OK..
8. When you are prompted, click Restart to restart the computer.
After rebooting the computer booted up just fine. Flash forward to a few days ago. I tried to defrag but it stopped part of the way through. So I read through some things on google and it seemed like the next logical step was to try booting in safe mode. I went back to the system configuration and enabled /SAFEBOOT.
I clicked the button to restart the computer but it wouldn't boot to Windows. I now can't get past a black screen with a loading bar.
The computer boots normally up until that point, so I can get into BIOS and the safe mode command screen. From the safe mode screen I have tried various options. Safe Mode with Command Prompt seems to load various drivers but just hangs after it loads mup.sys. Choosing Last Known Good Configuration gives me the same problem it would if I would boot normally, a white progress bar fills and then the system hangs.
I've tried to access the Recovery Console from a Windows XP Pro boot disc. The disc loads the text screen setup and loads various drivers, but freezes at "Setup is Starting Windows".
Any ideas as to what I could do?