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Can't Connect To Home Vpn With Kb930163 Update


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#1 Aerosmith1952

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Posted 23 September 2008 - 12:59 PM

Hello everyone--I'm running Vista Home Basic (factory install) on a Dell Vostro 1500 with an Intel(R(Core™2 Duo CPU and T5270 @ 1.40 GHz , 2046 MB RAM, 32-bit OS--and I can't connect wirelessly (or wired) to our ISP.
Our ISP is HughesNet, and the DSL modem and router are working fine in my troubleshooting sequence.
This started about a month ago after working fine for about 6 months.
I do not have SP-1 installed though it is downloaded.

After working on this for about a month using the onboard Dell and Vista diagnostics, I found on the PC Magazine website that the problem is probably our network adapter not resetting itself like it should.
I downloaded the recommended update from the Microsoft website (KB930163) to fix the adapter, and when I tried to install and run it I got the error message "update does not apply to your system".
On the KB930163 webpage it says that it applies to all editions of Vista, so I don't think that's it.
I'm also logged on as Administrator when I tried to manually install this update.

The update was actually already installed on the computer, and I tried to run it before I downloaded the update from Microsoft, but I couldn't get it to run.

Scanning with up to date Avast shows no viruses, trojans, etc.

I've read this is a common complaint with Vista.

Any and all help is appreciated.

Aerosmith1952

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#2 cryptodan

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Posted 23 September 2008 - 01:14 PM

Id try installing SP1 then the hotfix.

#3 Aerosmith1952

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Posted 23 September 2008 - 04:04 PM

Thanks for getting back so fast.

I've tried to install SP-1, and what I get is "failed: 1 update" with error "Code 8024402C Windows Update encountered an unknown error".
That error according to the onboard Windows Help and Support is because I can't get online.
I wonder if SP-1 is actually not downloaded.

I should mention that if I leave the computer with Vista on it completely alone for 3 or 4 days, the connection to the Internet starts working again, and will work until you stop working on the computer.

This makes no sense to me at all.

Aerosmith1952

#4 cryptodan

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Posted 23 September 2008 - 04:05 PM

Go get SP1 from a friends computer.

Windows Vista SP1

Edited by cryptodan, 23 September 2008 - 04:07 PM.


#5 Aerosmith1952

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Posted 23 September 2008 - 04:14 PM

I can't think off hand of anyone I know who's running Vista--everyone I know has XP or some variation of it.
The one IT guy I know who I think has Vista on one of his computers (I'm not sure) is in St. Croix (honest to goodness) on business.
He's the guy who recommended we get Vista on the computer instead of XP!

The computer I'm on now to sort this out is running XP Pro Version 2002 SP 2.

#6 cryptodan

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Posted 23 September 2008 - 04:19 PM

I can't think off hand of anyone I know who's running Vista--everyone I know has XP or some variation of it.
The one IT guy I know who I think has Vista on one of his computers (I'm not sure) is in St. Croix (honest to goodness) on business.
He's the guy who recommended we get Vista on the computer instead of XP!

The computer I'm on now to sort this out is running XP Pro Version 2002 SP 2.


You can download it on any computer and burn it to a CD.

#7 Aerosmith1952

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Posted 23 September 2008 - 04:30 PM

I'll give that a try.

One question--KB930163 (the Update I need) was on the computer already as part of the factory Windows Vista install when we got the computer.
I have tried to open that first copy instead of the copy I downloaded from the Microsoft Update website on 8/31/08, and at "Control Panel Programs and Features Installed Updates" all I can get is the option to unistall the first KB930163.

I've got to be doing something wrong.

#8 Aerosmith1952

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Posted 23 September 2008 - 04:32 PM

Could I download SP 1 onto a disc using THIS computer that's running XP Pro?
I didn't think that was possible.

#9 cryptodan

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Posted 23 September 2008 - 04:40 PM

Could I download SP 1 onto a disc using THIS computer that's running XP Pro?
I didn't think that was possible.


Yes you can, you do not need Windows Update for updates. It just makes them easier.

#10 Aerosmith1952

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Posted 23 September 2008 - 04:41 PM

OK--I'll give that a try.




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