Posted 23 September 2008 - 12:51 PM
I have been given an e-machine 170 with Xp home SP2 to fix.
The user inadvisedly answered an email with an attachment headed "Your airmail tickets are ready: please confirm" even though he knew he was travelling nowhere...
Now his PC freezes (by this I mean mouse and keyboard cease to work and the PC restarted only by removing the power cable) when any administrative task is attempted.
For example, PC freezes on: starting to change the workgroup; pressing alt-ctrl-del; clicking run and to enter a program; clicking on control panel; opening the command promptin in safe mode.
Unfortunately, he has misplaced his OEM Xp CDs...
Is there anything I can do to help him?
Thanks in anticipation,