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Pc Freezes If Any Admin Task Attempted


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#1 tiggermark

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Posted 23 September 2008 - 12:51 PM

I have been given an e-machine 170 with Xp home SP2 to fix.

The user inadvisedly answered an email with an attachment headed "Your airmail tickets are ready: please confirm" even though he knew he was travelling nowhere...

Now his PC freezes (by this I mean mouse and keyboard cease to work and the PC restarted only by removing the power cable) when any administrative task is attempted.

For example, PC freezes on: starting to change the workgroup; pressing alt-ctrl-del; clicking run and to enter a program; clicking on control panel; opening the command promptin in safe mode.

Unfortunately, he has misplaced his OEM Xp CDs...

Is there anything I can do to help him?

Thanks in anticipation,

tiggermark

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#2 cryptodan

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Posted 23 September 2008 - 01:16 PM

Does it boot up in SafeMode, and do you have a copy of XP?

#3 tiggermark

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Posted 25 September 2008 - 06:26 AM

It does bootup in safe mode. I do have copies of Xp that came with other machines.

#4 cryptodan

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Posted 25 September 2008 - 09:44 AM

You may have to do a repair install.

#5 hamluis

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Posted 25 September 2008 - 12:19 PM

I would remove the hard drive...connect it to a different system as a secondary...and run serious malware and AV scans on it...long before I worried about trying to move/recover any data or doing a repair install.

If you do a repair, just a reminder that you will have to use his key for XP.

Louis




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