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Hardware Monitor Found A Error


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#1 Varix

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Posted 23 September 2008 - 09:39 AM

Hey guys. I've been reading this site for awhile, although this is my first time posting because i can't figure this out.

My boss brought his computer to work for me to look at. I'm no pro but he's absolutely terrible with computers.
It had this nasty thing on it called Antivirus XP 2008 on it. I scanned multiple times with Malwarebytes and it would seem to remove it, but would be back on next start up.

I decided to start up in safe mode and scan. So i did MSCONFIG and selected to boot up in safe mode. It wouldn't boot. It told me that Hardware monitor had found an error. I can't boot up in any mode right now. Not even last known configuration that worked.

I went into BIOS and went to hardware monitor and the MB temperature is red. around 100C/212F. The computer has been off for a long time so i don't think that could be the actual temperature. Is this what is stopping the boot?

Like i said im no pro so i don't want to mess around with the BIOS too much without help. I think i may have screwed up and hit "reset to default settings" at one point. I'm assuming that's bad because i doubt any computer runs on default settings. Ugh..i don't know what to do. Help!

(Moderator edit: thread moved to more appropriate forum. jgw)

Edited by jgweed, 23 September 2008 - 10:13 AM.


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#2 dc3

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Posted 23 September 2008 - 10:00 AM

Hi Varix, and welcome to BleepingComputer.

The default settings are ok, there may be some features that need to be enabled, but not all BIOS settings are the same. For instance, If I'm going to use a USB mouse or keyboard I need to enable this in the BIOS, this is not a default setting.

100C if way too hot, this should be shutting down your computer. There is a thermal sensor located at the CPU, and there is a temperature threshold that once is met will shut down the computer to protect it from overheating.

The fact that you were able to find a infection and can't access the Safe Mode makes me suspect that you are still infected.

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#3 Varix

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Posted 23 September 2008 - 10:06 AM

oh i KNOW i'm still infected :flowers: i never got rid of the virus. i was in the process of trying to boot up in safe mode to scan for the virus when it just stopped working :thumbsup:

#4 dc3

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Posted 23 September 2008 - 10:11 AM

I have requested to have this topic moved to the Am I Infected forum where you will receive help from those that are more capable.

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#5 hamluis

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Posted 23 September 2008 - 10:11 AM

FWIW: When infected...turn off System Restore while doing the scans.

Louis

#6 Varix

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Posted 23 September 2008 - 10:15 AM

I have requested to have this topic moved to the Am I Infected forum where you will receive help from those that are more capable.


I was going to put it there, but i don't really see that as my main concern right now. How can i work on the problem of disinfecting if i can't even boot the PC?

#7 garmanma

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Posted 23 September 2008 - 10:18 AM

i was in the process of trying to boot up in safe mode to scan for the virus when it just stopped working



Guys, he cannot boot the computer to run any scans. It's overheating

I'll wait for verification from the OP

Edited by garmanma, 23 September 2008 - 10:19 AM.

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#8 Varix

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Posted 23 September 2008 - 10:27 AM

i was in the process of trying to boot up in safe mode to scan for the virus when it just stopped working



Guys, he cannot boot the computer to run any scans. It's overheating

I'll wait for verification from the OP


Correct. i CANNOT boot in ANY mode.

Edit: It gives me the message: Sorry for the Inconvenience, but Windows Failed to Start Successfully

Edited by Varix, 23 September 2008 - 10:29 AM.


#9 dc3

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Posted 23 September 2008 - 10:34 AM

Is the computer shutting itself down?

What make and model is this computer? If it is a custom build, what make and model is the motherboard?

Do you have the Windows installation CD for this?

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#10 Varix

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Posted 23 September 2008 - 10:41 AM

Is the computer shutting itself down?

What make and model is this computer? If it is a custom build, what make and model is the motherboard?

Do you have the Windows installation CD for this?


No the computer is not shutting itself down. it gets hung up on "hardware monitor found an error". I f i push F1 to continue it asks me what mode i would like to start up in. But no matter what i pick it reboots itself right back to the "hardware monitor found an error".

The motherboard is an Asus board. Theres a number on it so i'm assuming that's the model. TUA226.

I don't think he has the windows CD. i could bring mine into work, but i'm not sure if you need the key as well or just the disk.

Edited by Varix, 23 September 2008 - 10:43 AM.


#11 dc3

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Posted 23 September 2008 - 10:56 AM

If this is a custom build it will have a retail version of the OS, you will need to have the same disk, XP Home, XP Pro...

If you can get the disk, try accessing the recovery console, here are the instructions.

Recovery Console from a Windows Startup CD

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /r , and then press ENTER.


6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

http://support.microsoft.com/kb/307654

Edited by dc3, 23 September 2008 - 10:57 AM.

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#12 Varix

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Posted 23 September 2008 - 11:01 AM

Ok thx i will try that :thumbsup: Hopefully he still has his disk!

#13 dc3

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Posted 23 September 2008 - 11:29 AM

In the mean time, open the case and see if there is a build up of dust, look especially at the CPU, heat sink, and fan. If there is purchase some canned air and blow out the dust. When you go to blow out the fan place pencil through the blades to keep it from rotating.

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#14 garmanma

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Posted 23 September 2008 - 01:54 PM

I'm moving this back to XP
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#15 Varix

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Posted 25 September 2008 - 01:19 PM

Ok so i got a hold of an XP disk.
When it gets the the first screen i'm able to push "enter" to install XP, or "R" to get the recovery console.

As far as i know, when i push "Enter" it's supposed to list the OS from which i can either repair or install. The problem is it doesn't list an OS. It lists a partitioned space, and an unpartitioned space, which is not nearly big enough to install a fresh XP.

If i push "R" to get to the recovery console, it asks for an admin password, which the owner of the computer says is blank. It constantly tells me it's the wrong password. but he swears that there's no password.

I don't know what to do now. Is there a way to change the admin password during the boot process? If he doesn't know his admin password, is he basically screwed? wipe it all and start over?




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