Posted 23 September 2008 - 07:30 AM
I was here Saturday and everyone gave me advice on why the reinstallation of Windows XP might not be working and some websites to try on HOW to reinstall. I spent the day yesterday doing what was advised and after having read the info from the sites - it all boiled down to the same basic instructions - which it turns out I was beyond that point - I had already started the reinstall and done it wrong according to what these sites were saying.
I got into safe mode but when I chose to look at the "C" Drive it just listed a bunch of files and it did not look anything like windows! Every time I booted the PC it just kept going to the screen where it wanted to complete the installation....
SO, I started at square one, got into the BIOS menu by tapping F12 as soon as I turned the machine on choose option 8 and went through every test - yeah that took a long time - the machine PASSED EVERY TEST - so this indicated to me there was nothing wrong with the PC - but how to get out of the cycle of it wanting to keep continung with reinstall I could not figure out - so I assumed the disc had to be bad if all else was working!
SO, I called Dell, thinking they would at the very least send me a new disc, of course the PC is out of warranty, but the gentleman was kind enough to ask me if I tried one other thing - he said this would restore my PC to the way it was the day I received it - I said to him I thought that was what I was doing by uninstalling & reinstalling Windows XP - NOT! Best of here - THEY DID NOT CHARGE ME!!!
The solution was simple:
As soon as you turn on the machine immediately hold the control key and keep tapping the F11 key - a DELL PC RESTORE screen will come up - click on RESTORE - you will get a confirmation screen (warning you will lose all files and data)- click confirm - and it will run it's program.
Once it is complete you will go through a setup during the setup there are 3 IMPORTANT questions that must be answered a specific way:
1. Do you want to turn on automatic updates - ANSWER - NOT AT THIS TIME
2. Do you want to change the name of the Computer - ANSWER - LEAVE IT AS IT IS - just go to next
3. Do you want to Register with Microsoft now? - ANSWER - NOT AT THIS TIME
Once you have completed the set up and the system is up and running you can do the above 3 things.
So I am happy to say the PC is up and running - working great - got a wireless card on order and I am one happy lady!!
Thank you everyone for all your help and advice.