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Scans Not Finishing.


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15 replies to this topic

#1 Lauren_Marie

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Posted 22 September 2008 - 07:11 PM

I have having problems with multiple anti-virus, anti-spyware programs that they do not complete a scan. It gets either stuck on one file, and pretends like it is still running when it isnt (I left it overnight and was still checking that file).

Is there something I can do to fix this? is this a known problem? DO I have a virus/spyware?

Thanks!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 trashcan7

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Posted 22 September 2008 - 10:02 PM

Uh...multiple antivirus? You should only have one.
What spyware programs are you using?

#3 Lauren_Marie

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Posted 22 September 2008 - 10:05 PM

I only have one McAfee.

As for spyware I have:
a-sqyared free
adaware
spybot
spywareblaster
Ewido

#4 boopme

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Posted 22 September 2008 - 10:31 PM

A couple of issues here to discuss.
Is this an XP machine?
Ewido is an out of date product and should probably be removed.
If you are running the Teatimer application of Spybot ,it may be necessary to disable it during the scan.
Have you tried to scan from Safe Mode?
McAfee,some times doesn't play nice with some of these scanners and perhaps they need to be disabled during a scan.
Run this MBAM scan.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ruby1

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Posted 23 September 2008 - 05:20 AM

One other question; one assumes you are only running one scan at a time while you are off- line ? Also, you are on XP, do you have SP2 installed?

Did you manage to run a complete scan with the McAfee av program ?

#6 Lauren_Marie

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Posted 23 September 2008 - 07:42 AM

McAfee, while trying to scan, will freeze and it wont let me remove it. I see it's splash in my wallpaper, butit wont let me mvoe it or remove it.
I am running one at a time on XP with SP2.

I am running MBAM now, I will repost my findings.

#7 Lauren_Marie

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Posted 23 September 2008 - 07:44 AM

Malwarebytes' Anti-Malware 1.28
Database version: 1198
Windows 5.1.2600 Service Pack 2

9/23/2008 8:43:49 AM
mbam-log-2008-09-23 (08-43-49).txt

Scan type: Quick Scan
Objects scanned: 44109
Time elapsed: 2 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 6
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\searchmigrateddefaulturl (Trojan.Zlob) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Trojan.Zlob) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q=%s) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\SearchMigratedDefaultURL (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q={searchTerms}) Good: (http://www.google.com/) -> Quarantined and deleted successfully.

Folders Infected:
C:\WINDOWS\system32\788877 (Trojan.BHO) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.

#8 drex23

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Posted 23 September 2008 - 10:41 AM

Hi, some of the entries in that log make me suspect that you may be dealing with something a bit more sinister here. Please update the Malwarebytes' Antimalware definitions and run another quick scan with it and post the new log here. I'd like to see what shows up and then we can point you in the right direction for further assistance, if need be.

#9 boopme

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Posted 23 September 2008 - 11:14 AM

I am moving this topic to the AM I Infected forum for now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Lauren_Marie

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Posted 23 September 2008 - 12:47 PM

"Sinister?" That makes my heart sink. I recently had a hacker hack into whatever he hacked into and gained access to my paypal (which he/she spent over 500 dollars at), as well as hacked itno my email accounts to gain personal emails. I have since reformatted to make sure I was clear of anything they planted into my computer, so I'm a bit nervous here.

Here is the newest log.

Malwarebytes' Anti-Malware 1.28
Database version: 1200
Windows 5.1.2600 Service Pack 2

9/23/2008 1:46:54 PM
mbam-log-2008-09-23 (13-46-54).txt

Scan type: Quick Scan
Objects scanned: 43934
Time elapsed: 2 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 drex23

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Posted 23 September 2008 - 01:36 PM

I didn't mean to scare you so much as state for you and others why I was replying and wanted to see the new log. To be more specific, I have seen these entries

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> Quarantined and deleted successfully.

protected by a rootkit recently. I wanted to double-check to make sure they were gone. The forum your topic is now in is more restrictive than I'm used to working in, but for now I'd like you to download, unzip, and run GMER

Do not click the Scan button. Just click the Copy button once the main window opens with its results. Post the results here.

#12 Lauren_Marie

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Posted 23 September 2008 - 04:13 PM

GMER 1.0.14.14536 - http://www.gmer.net
Rootkit scan 2008-09-23 17:13:01
Windows 5.1.2600 Service Pack 2


---- System - GMER 1.0.14 ----

SSDT spum.sys ZwEnumerateKey [0xF7455CA2]
SSDT spum.sys ZwEnumerateValueKey [0xF7456030]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateFile [0xB86209CE]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcess [0xB862097C]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcessEx [0xB8620990]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenThread [0xB8620968]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwProtectVirtualMemory [0xB86209E2]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwYieldExecution [0xB86209F8]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtCreateFile
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtOpenThread

---- Devices - GMER 1.0.14 ----

Device 897961F8
Device Ntfs.sys (NT File System Driver/Microsoft Corporation)

AttachedDevice \Driver\Tcpip \Device\Ip Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- EOF - GMER 1.0.14 ----

#13 drex23

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Posted 23 September 2008 - 04:55 PM

A couple questions for you.
1) Do you have Daemon Tools installed? Please look/search to see if you're not sure.
2) Are you able to complete the scans you couldn't before?
3) Did or do you still have any Symantec/Norton products installed? If so, which one(s) and do you still use them?

#14 Lauren_Marie

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Posted 23 September 2008 - 05:05 PM

1) Yes, I just recently installed it. But I had this problem prior
2) I have not tried yet. I removed McAfee since it wouldnt even start anymore and am currently instally kaspersky
3) I have Symantec installed. I don't know which one. I use it occsaionally.

#15 Lauren_Marie

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Posted 23 September 2008 - 05:17 PM

Due to Kaspersky Download, it asked me to remove Symantec and Spybot, so i did.




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