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I Need Help.....


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4 replies to this topic

#1 joe25

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Posted 22 September 2008 - 12:48 PM

I have a virus that wouldn't remove . I used combofix and I have the text file would someone please look at it and see if I have anything else to fix with it. What the virus did was remove all my printers and when I ran combofix it restored it all back.

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#2 quietman7

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Posted 22 September 2008 - 01:25 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Further, ComboFix logs are not permitted outside the HijackThis forums and then only when requested by a HJT Team member.

What issues are you still having?
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#3 joe25

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Posted 22 September 2008 - 01:27 PM

Notepad opened right away after reboot and asked if I wanted to create a new file called log.txt because it couldn't find C:\Docume~1\Ellie\Locals~1\Temp\log.txt file

#4 quietman7

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Posted 22 September 2008 - 01:42 PM

Close notepad and don't worry about it.
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#5 Orange Blossom

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Posted 22 September 2008 - 10:53 PM

Hello joe25,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/170788/need-help/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:

Edited by Orange Blossom, 03 November 2008 - 08:55 PM.
Fix link. ~ OB

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