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Dvd/cdrw Drive Not Working


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#1 shalunyturns

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Posted 22 September 2008 - 11:32 AM

I usually know what to do when it comes to these things but i have no idea how this happend, I came back from vacation and my noobie family had messed up the computer (Some computer guy came to fix the lost password and had to do a Factory Restart or something, now everything is lost and there's like a ton of spyware and probably viruses because they didn't install the norton protection)

I put a disk in the drive and it doesn't work,

I looked under my computer and the drive is not listed

I went into device manager and theres a notification sign on it and it says:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I checked for solutions but nothing happends

I checked for updateds but it said my system is up-to-date

I googled my problem and came to this site with a similar post called: Cannot Install Driver For Tsstcorp Cd/dvdw Sh-s162a Ata Device
It said to uninstall driver then restart so i did and it tried but it said it did not install properly

So im stuck with the same problem, if anyone can please help i would really appreciate it
Let me know if I need to att. the dxdiag log and how to attach it
thank you

:huh: i juss wanna play sims 2

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#2 cryptodan

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Posted 22 September 2008 - 01:49 PM

Boot into safe mode then uninstall the device then reboot.

#3 usasma

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Posted 22 September 2008 - 06:28 PM

Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter.
Are there any devices listed as unknown or with problems?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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