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Spyware Problem And Or Hijack Problem


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#1 murciaman

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Posted 22 September 2008 - 07:38 AM

Hi guys really hope you can help me out..im at my wits end...i have windows xp operating system on my fujitsu siemens desktop PC

i use PC guard antivirus and antispyware which is provided by my isp provider which is virginmedia in the UK.

PC guard has identified a spyware problem in my registry .I keep getting messages saying spyware has been detected and it has been deleted...but it does not appear to be solved..the problem is located at hkey_local_machine\system\controlset001\enum\root\legacy_tdssserv

i dont know if this other problem i have is related or not....my google search has been hijacked....i get redirected to ad sites every time a google search is done on the pc..also im prevented from accessing troubleshooting forums such as bleepingcomputer.com...i have had to use a laptop to join the forum to try to solve the problem...

can anyone out there please assist...


thanks

espuna

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#2 rigel

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Posted 22 September 2008 - 09:23 AM

tdssserv.sys is a sign of a very nasty rootkit.

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Let me know how you wish to proceed.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 murciaman

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Posted 27 September 2008 - 11:52 AM

sorry for delay in replying....thanks for the info.....have terminated internet connection and have wiped the disk clean completely......am now in the process of re installing complete windows xp after having saved and copied vital files...thanks for the help...i was was absolutely clueless....have checked with all my financial connections and no damage done.... thanks again...


:thumbsup:

#4 rigel

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Posted 27 September 2008 - 12:06 PM

Glad we could help. :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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