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I Am Infected, No Doubt About It!help!


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#1 TommyTurtle

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Posted 21 September 2008 - 09:48 AM

Hello,

I have a major problem............ I downloaded a keygen for Office 2007 and its ^&%$%ed my computer.. I have no idea what to do!!! When i tried to use the keygen it installed something called "MS AV" and i located a folder in the control panel which looks similar to the microsoft security centre logo. Then i keep getting a pop up in the corner sying all my vvirus protection is out of date with security alerts. I clicked the "!" and it tried toaccess a page but norton security was blocking it. My computer was stil running then i restarted it. When i went to log back in it logged in but there was only a black screen and a "computer search " folder open. I have no desktop anymore............... i tried to run a scan but it didnt pick up anything. I have done a system restor but it didnt work help me please!!!...!

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#2 iisjman07

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Posted 21 September 2008 - 10:44 AM

First, use internet explorer and go to here:
http://www.eset.com/onlinescan/
Install anything it asks, and it'll run a scan and remove anything found automaticly.

Second download MalwareBytes antimalware (and updates) from here:
http://www.malwarebytes.org/mbam.php
Install malwarebytes and its updates and open up MalwareBytes. Run a full scan and remove any found objects. Reboot immediately.

Please post your MalwareBytes log file and the ESET one if possible here.

#3 TommyTurtle

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Posted 21 September 2008 - 11:19 AM

ok cheers mate. One problem with the ESET program...........it says im not the administrator but i am......
If u can't tell im a newbie at all this.

#4 iisjman07

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Posted 21 September 2008 - 11:52 AM

Did you install MalwareBytes or not?
Have you by any chance got Windows Vista installed? If so do this (if not ignore this bit):
Go to Start (or the start orb) and select 'Control Panel' on the left side panel select 'Control Panel Home' (it's probably already on it).
In the search bar up the top right type in 'UAC'.
Click on the 'Turn User Account Control (UAC) on or off' and untick the box. Restart your pc.


Ok, download avast! antivirus:
http://www.avast.com/eng/avast_4_home.html
Install avast! antivirus and if it asks you to schedule a boot time scan select no. When it's finished, double click the avast! antivirus icon on your desktop. It will probably ask you for a serial code. Since your computer is infected, don't risk sending out your email address for your own key, I've done it for you (and sent it to to you in a message (if you didn't get it tell me)).
When the main screen is loaded up, click on the lightning bolt. This will start updates, so leave your computer for a few minutes(it takes a couple of mins to load up).
When it's done, on the main avast! window, click the little arrow in the top left to open up the menu, and select 'Schedule a Boot Time scan'. A box will popup, make sure the following boxes are checked:
'Scan all local disks'
'Scan archive files'
Under advanced options:
'Move infected file to chest'

Then restart your computer. The computer won't boot directly into windows. Avast will start scanning (it may take a while) and remove any found viruses. This Boot Time scan is good, because in normal mode it's hard to remove malware because it protects itself. Here, it's not running, so it can't protect itself.

Edited by iisjman07, 21 September 2008 - 12:29 PM.


#5 TommyTurtle

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Posted 21 September 2008 - 07:24 PM

ok doing that now.............
here is my malware log.........

Malwarebytes' Anti-Malware 1.28
Database version: 1134
Windows 6.0.6001 Service Pack 1

22/09/2008 10:17:12 AM
mbam-log-2008-09-22 (10-17-06).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 176499
Time elapsed: 1 hour(s), 47 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 13
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 25

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\MicroAV (Rogue.MicroAntivirus) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur9f9e.exe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura0e6.exe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura4cc.exe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura74c.exe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur27a2.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur9f9e.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura0e6.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura4cc.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yura74c.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\yur27a2.exe (Trojan.Agent) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Run (Backdoor.Bot) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\antivirus (Rogue.MicroAntivirus) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\antivirus (Rogue.MicroAntivirus) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PCHealthCenter (Trojan.Fakealert) -> No action taken.

Files Infected:
C:\Program Files\PCHealthCenter\0.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\0.gif (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\1.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\1.gif (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\1.ico (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\2.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\2.gif (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\2.ico (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\3.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\3.gif (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\4.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\5.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\7.exe (Trojan.Fakealert) -> No action taken.
C:\Program Files\PCHealthCenter\sc.html (Trojan.Fakealert) -> No action taken.
C:\Windows\System32\1.ico (Malware.Trace) -> No action taken.
C:\Windows\System32\2.ico (Malware.Trace) -> No action taken.
C:\Windows\System32\YUR9F9E.exe (Trojan.Agent) -> No action taken.
C:\Windows\System32\YURA0E6.exe (Trojan.Agent) -> No action taken.
C:\Windows\System32\YURA4CC.exe (Trojan.Agent) -> No action taken.
C:\Windows\System32\YURA74C.exe (Trojan.Agent) -> No action taken.
C:\Windows\System32\YUR27A2.exe (Trojan.Agent) -> No action taken.
C:\Users\Tommy Guerrini\AppData\Roaming\Adobe\Manager.exe (Backdoor.Bot) -> No action taken.
C:\x (Trojan.FakeAlert) -> No action taken.
C:\Windows\System32\MicroAV.cpl (Rogue.MicroAntivirus) -> No action taken.
C:\Users\Tommy Guerrini\AppData\Local\Temp\lwpwer.exe (Trojan.FakeAlert) -> No action taken.


i do have vista and i quartrantined those items

#6 boopme

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Posted 21 September 2008 - 10:35 PM

Hello first we need to do 2 things. Open the MBAM program again and select Update. Your version is some 60 updates behind. Then rescan and post another log. Also the "No action taken" is commonly the result of Not having clicked the Remove Selected button.

Here are the full instructions for MBAM to assist you.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Edited by boopme, 21 September 2008 - 10:37 PM.

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#7 TommyTurtle

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Posted 22 September 2008 - 12:09 AM

ok i have done what you have asked

i used malware 1190

quick scan
Results:
Malwarebytes' Anti-Malware 1.28
Database version: 1190
Windows 6.0.6001 Service Pack 1

22/09/2008 3:05:34 PM
mbam-log-2008-09-22 (15-05-34).txt

Scan type: Quick Scan
Objects scanned: 42052
Time elapsed: 6 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



I still have a black screen and can only use tiles.........

#8 TommyTurtle

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Posted 22 September 2008 - 12:29 AM

I am doing another full scan now with Malware and im alsO downloading Avast.....
ESET still doesnt recognise im the Administrator...

God this sux........

Note: BUY THE ^&%^& product!!

I am doing another full scan now with Malware and im alsO downloading Avast.....
ESET still doesnt recognise im the Administrator...

God this sux........

Note: BUY THE ^&%^& product!!

#9 boopme

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Posted 22 September 2008 - 10:25 AM

Here's a little info on Run As Administrator

now let see if SAS finds anything.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 TommyTurtle

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Posted 24 September 2008 - 09:28 PM

thanks mate...........

im doing a Avast boot time scan now........ 28% complete

It is trying to move files to the chest but it is saying

Move to chest: Error 42111 {The operation is not supported for this type of archieve.}

????

#11 boopme

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Posted 24 September 2008 - 10:01 PM

Are you running the scan from safe mode? You should.

Windows Vista

Using the F8 Method

Restart your computer.
When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key repeatedly until you are presented with the Windows Vista Advanced Boot Options.
Select the Safe Mode option using the arrow keys.
Then press the enter key on your keyboard to boot into Vista Safe Mode.
When Windows starts you will be at a typical logon screen. Logon to your computer and Vista will enter Safe mode.
Do whatever tasks you require, and when you are done, reboot to go back into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 TommyTurtle

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Posted 26 September 2008 - 03:04 AM

i completed the avast boot time scan and removed all the infected files from the chest..........

I dont think it wold have mattered if it was in safe mode or not as the scan was done before loadin windows.

I still have a %^$^% up computer tho.....

Am i going o have to restore it to factory setings and if so will i lose programmes like Office 2007, Works, Speech recognition, video card drivers etc?

#13 iisjman07

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Posted 26 September 2008 - 06:03 AM

What is wrong with your computer exactly?

about the factory restore:
That depends. On certain computers you have 2 options: Destructive or Non Destructive.
A destructive restore formats the hard drive completely (everything will be gone) and install things that came pre-installed when you bought your computer.
A non destructive install will leave everything as it is and re-install the pre-installed software and restore system files to their original state.

Personally, I would do a repair install from a Windows installation cd.

Edited by iisjman07, 26 September 2008 - 06:04 AM.


#14 TommyTurtle

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Posted 26 September 2008 - 11:41 PM

Ok basically my computer still works. I just don't have a desktop as in it's just a black screen. So the only way to open things is through ALT+CNTRL+DEL. I can still play my games and use the internet, I just don't have a desktop.

So if i do the destructive factory restore , and prior to that I move or relocate the files i want onto a external hard drive will i be infected with the trojan? I suppose theres only one way to find out..........

Thankyou for your time and patience with me, it has been appreciated guys.

Any recommended defences as in virus software i should get?

P.S I dont have the windows CD it was on the computer when i purchased it.

#15 boopme

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Posted 27 September 2008 - 10:45 AM

Did the avast and Superanyispyware scans come back clean?? Feel free to post there logs.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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