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Cannot View encrypted pages! please help


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#1 roddyguk

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Posted 27 April 2005 - 04:18 AM

hi all,
im having a problem, internet explorer wont let me view pages that require a password (paypal ect) and i cant get on windows update i get Error number: 0x80072EFD.

ive tried looking round on google and this forum but all the suggestions ive found dont work.

if anyone can help please do

im running xp home sp1
and im behind a firewall built into my router (all the other pc's on my network are ok)

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#2 Scarlett

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Posted 27 April 2005 - 06:38 AM

and i cant get on windows update i get Error number: 0x80072EFD.

ive tried looking round on google and this forum but all the suggestions ive found dont work.

if anyone can help please do

im running xp home sp1
and im behind a firewall built into my router (all the other pc's on my network are ok)

Have you applied any of the suggestions listed in the MS Support article:
"Error 0x80072EFD" error message when you try to use Windows Update?


Microsoft Help and Support:"Error 0x80072EFD"
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#3 roddyguk

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Posted 27 April 2005 - 07:00 AM

yes m8 that was the first thing i tried.

#4 Leurgy

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Posted 27 April 2005 - 09:30 AM

Can you access Internet Options in IE, msconfig or Regedit?

What is your operating system?

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#5 roddyguk

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Posted 27 April 2005 - 09:37 AM

yeah i can get into internet options, msconfig and regedit.
iv tried playin with a few settings in internet options but with no luck, not quite sure what settings to change in msconfig and regedit.

im running win xp sp1
no proxy server
firewall built into router

#6 Scarlett

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Posted 27 April 2005 - 10:24 AM

Have you ran any adware/spyware scans?
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#7 roddyguk

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Posted 27 April 2005 - 03:59 PM

yeah iv got microsoft antispyware on there and that aint picked up anything unusual

#8 Scarlett

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Posted 27 April 2005 - 04:06 PM

yeah i can get into internet options, msconfig and regedit.
iv tried playin with a few settings in internet options but with no luck, not quite sure what settings to change in msconfig and regedit.

im running win xp sp1
no proxy server
firewall built into router
yeah iv got microsoft antispyware on there and that aint picked up anything unusual



Go here to check all of your startups in msconfig. It is a link to Bleeping Computer's Startup database. Be careful do not uncheck anything if you are not sure. OK

As far as the registery goes. Extreme caution should always be taken when editing it. Steer clear if you do not know what you are doing.

It is a good idea to have more than one spyware program. What one misses the other may find. Look for the links in my sig. for Spybot and Spyware Blaster & AdAware. All come highly recommended by members here at BC. You could check into them.

Edited by scarlett, 27 April 2005 - 04:12 PM.

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#9 roddyguk

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Posted 28 April 2005 - 10:00 AM

cheers for your help m8 but still no joy!

iv installed a coupe more spyware progs but they didnt pick anything up
and ive gone through msconfig and there was nothing there that needed removing.
i also tried hijack this and that didnt pick up any unwanted progs.

also another thing iv come across is that i cant update any of my spyware progs, they say they cant find an internet connection, eithen though im connected all the time.

#10 Leurgy

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Posted 28 April 2005 - 01:44 PM

i also tried hijack this and that didnt pick up any unwanted progs.


Mind if somebody here has a look at that? I'm not questioning your abilities but there are some pretty experienced people here in the regard.

Go to Start>Run>and type in dxdiag, go through the tabs and perform the tests. What version of DirectX do you have? That info is on the System page.

Make sure your temporary internet files are emptied.

Go to Internet Options>General tab>Settings>View Objects. What you see there are the installed ActiveX controls. Look for any that say damaged or not installed. Each one should be clearly identified. Any that aren't you can right click and select properties to see what they are all about. Don't delete anything in there, just let us know if you see something odd.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#11 roddyguk

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Posted 29 April 2005 - 07:00 AM

my hijack this log:-
Logfile of HijackThis v1.99.1
Scan saved at 12:48:50, on 29/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ATKKBService.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Tablet.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINDOWS\system32\sistray.EXE
C:\PROGRA~1\MICROS~4\GAMECO~1\Common\SWTrayV4.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\system32\sistray.EXE
O4 - HKLM\..\Run: [SideWinderTrayV4] C:\PROGRA~1\MICROS~4\GAMECO~1\Common\SWTrayV4.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://download.windowsupdate.com
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe


all the directx test went through fine, im using 8.1

temp internet files and cookies have been emptyed.

in my activeX controls i have:-
java runtime environment 1.3.1_10 - damaged
java runtime environment 1.3.1_10 - damaged
quicktime object - installed
shockwave activex control - installed
shockwave flash object - installed




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