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Windows Update Problem


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16 replies to this topic

#1 thefourkingdoms

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Posted 19 September 2008 - 06:40 AM

I just updated my windows security a few days ago and it didn't turn out well (note: I didn't download the SP-2 because I know the consequences). When I restarted my PC my internet connection got so slow and didn't display my default gateway. The good new is that my PC didn't crash.

I used the system restore and it did the trick, my internet was back to normal but now I'm scared of updating my windows again. I have a few questions:

1. Is it necessary to download security updates?
2. What updates should I watch out for if my system is unclean?

Thanks for any responses.

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#2 Guest_superbird_*

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Posted 19 September 2008 - 06:49 AM

I have a few questions:

1. Is it necessary to download security updates?
2. What updates should I watch out for if my system is unclean?


1. Yes, it is. Itś very important to download all the security-updates. SP2 should be downloaded oo, for the security of your system.

But, to be sure your pc is clean (that's very important), do this FIRST:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 thefourkingdoms

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Posted 19 September 2008 - 06:52 AM

So is it a malware that's causing this internet problem?

#4 Guest_superbird_*

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Posted 19 September 2008 - 06:57 AM

So is it a malware that's causing this internet problem?


I don't know. That's why I let you scan your system with MBAM.
I also want your system clean, before we install any updates. :thumbsup:
So please, scan with MBAM now.

#5 thefourkingdoms

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Posted 19 September 2008 - 07:02 AM

I download a-squared while I posted my last message. I'm scanning with it now.

#6 quietman7

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Posted 19 September 2008 - 08:02 AM

1. Is it necessary to download security updates?

Using unpatched Windows systems on the Internet is a security risk to everyone. When there are insecure computers connected to the Internet, malware spreads faster and more extensively, distributed denial-of-service attacks are easier to launch, and spammers have more platforms from which to send e-mail. Whenever a security problem in its software is found, Microsoft will usually create a patch for it. After the patch is installed, attackers can't use the vulnerability to install malicious software on your computer.

However, do not update to Service pack 2 before your computer is clean from malware as it can cause Windows to become unstable. According to Microsoft, malware seems to be the number one cause of problems when upgrading to XP SP2. You may apply that update when your system has been disinfected and is clean.

superbird asked you to download and scan with Malwarebytes Anti-Malware. Please do that and post the log. IMO a-squared provides too many false positives and is not as effect as MBAM.
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#7 thefourkingdoms

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Posted 19 September 2008 - 10:10 AM

Here's the log. But I think that my system isn't full clean. I just have that feeling.

Malwarebytes' Anti-Malware 1.28
Database version: 1175
Windows 5.1.2600 Service Pack 3

9/19/2008 11:07:43 PM
mbam-log-2008-09-19 (23-07-42).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 114109
Time elapsed: 53 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected

#8 Guest_superbird_*

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Posted 19 September 2008 - 12:41 PM

Why do you think so?
To be sure:

Please use the Internet Explorer browser (or FireFox with IETab), and do an online scan with Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
  • Once the files are downloaded click on Next
  • Click on Scan Settings and configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image
Posted Image
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

#9 thefourkingdoms

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Posted 19 September 2008 - 06:48 PM

I get these fastclick trojans that I see on my browser's status bar all the time when I change sites. I detect them with Spybot, but they keep coming back.

#10 Guest_superbird_*

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Posted 20 September 2008 - 03:38 AM

Rescan with MBAM please, and post the log :thumbsup:
Don't forget to update MBAM before scanning!

Edited by superbird, 20 September 2008 - 03:38 AM.


#11 thefourkingdoms

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Posted 20 September 2008 - 08:40 AM

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Saturday, September 20, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Saturday, September 20, 2008 11:44:35
Records in database: 1247525
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\

Scan statistics:
Files scanned: 42741
Threat name: 1
Infected objects: 1
Suspicious objects: 0
Duration of the scan: 01:47:52


File name / Threat name / Threats count
C:\Program Files\Trend Micro\HijackThis\backups\backup-20080401-083754-202.dll Infected: not-a-virus:AdWare.Win32.TrafficSol.ae 1

The selected area was scanned.

Should I turn off my Avira antivir before running MBAM?

Edited by thefourkingdoms, 20 September 2008 - 08:44 AM.


#12 Guest_superbird_*

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Posted 20 September 2008 - 08:48 AM

Hi,

I really don't see any infections.
Rescan with Spybot again, what's does Spybot detect exactly?

#13 thefourkingdoms

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Posted 20 September 2008 - 09:11 AM

As I said before, I see an number of strange stuff in my status bar when I switch sites (eg. google.syndication and that fastclick). I'll scan again and try to post what I find.

#14 thefourkingdoms

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Posted 20 September 2008 - 09:39 AM

I had these found in my last scan with spybot

-burstmedia
-doubleclick
-fastclick
-linksynergy
-mediaplex
-statcounter
-webtrends live
-zedo

I think these were all in my last scan with spybot also, but as I said they are back.

#15 Guest_superbird_*

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Posted 20 September 2008 - 09:41 AM

Hi,

I'm going to redirect you to the HijackThissection of this forum. This, because it's a deeper infection.
Read this page and follow it's steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Good luck. :thumbsup:




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